# Basware Reviews **Vendor:** Basware **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.0/5.0 **Total Reviews:** 123 ## About Basware Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens. ## Basware Pros & Cons **What users like:** - Users find Basware's **ease of use** invaluable, thanks to its intuitive design and efficient invoice processing capabilities. (12 reviews) - Users value the **visibility** Basware provides, enhancing accuracy and efficiency in the invoice management process. (9 reviews) - Users value the **efficiency** of Basware, highlighting its automation and streamlined processes that enhance productivity in Accounts Payable. (8 reviews) - Users value the **visibility** Basware offers in invoice processing, enhancing efficiency and accuracy in Accounts Payable. (8 reviews) - Users value the **strong automation** in Basware, enhancing efficiency and streamlining the accounts payable process significantly. (7 reviews) - Speed (6 reviews) - Users value the **effective data management** capabilities of Basware, streamlining invoice processes across multiple business partners. (5 reviews) - Features (5 reviews) - Visibility (5 reviews) - Efficiency Improvement (4 reviews) **What users dislike:** - Users report **slow loading** times with Basware, causing delays in processing and frequent escalations of issues. (5 reviews) - Users experience **complexity** with Basware due to challenging integrations, interfaces, and the need for extensive training. (4 reviews) - Users often face **delays** with Basware, resulting in slow processing and prolonged resolution times for issues. (4 reviews) - Users feel that **improvement is needed** in Basware's graphics and clarity of error messages for a better experience. (4 reviews) - Users face **invoice issues** with delays and errors, leading to manual interventions for stuck invoices in Basware. (4 reviews) - Users often face **invoicing issues** with Basware, including unclear error messages and invoices getting stuck in queues. (4 reviews) - Poor Search Functionality (4 reviews) - Search Difficulty (4 reviews) - Search Functionality Issues (4 reviews) - Search Inefficiency (4 reviews) ## Basware Reviews ### 1. A Solid Solution for Managing and Approving Invoices **Rating:** 4.0/5.0 stars **Reviewed by:** Heidi F. | EHS & Maintenance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Basware?** As a manager, I work in Basware regularly to reference, verify, and approve invoices, and it has been a solid, dependable tool in our Accounts Payable process. One of the biggest benefits is the visibility it provides. Being able to quickly see invoice status, supporting documentation, and approval history makes it much easier to verify accuracy and keep things moving without unnecessary back-and-forth. **What do you dislike about Basware?** The search functionality can be a bit challenging at times. Having to use all capital letters for certain searches isn’t very intuitive and can be frustrating, especially for users who are in the system frequently and need to move quickly. Improving the search to be more flexible and user-friendly would make day-to-day use more efficient. **What problems is Basware solving and how is that benefiting you?** Basware helps solve the challenge of cost comparison and invoice verification by providing clear visibility into invoice details and historical pricing. Being able to easily compare costs across vendors, purchase orders, and previous invoices helps ensure accuracy, identify discrepancies, and prevent overbilling. This visibility supports better cost control and more informed decision-making. From a management perspective, it saves time, improves confidence in approvals, and helps ensure we are paying the correct amounts while maintaining consistency and accountability in the Accounts Payable process. ### 2. Invoice Processing oriented tool **Rating:** 4.0/5.0 stars **Reviewed by:** aditya b. | Senior Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Basware?** What I like most about Basware is its ability to streamline the entire procure-to-pay process. Features like automated invoice matching, approval workflows, and payment processing significantly reduce manual effort and errors. The system also provides good visibility into invoice status and approvals, which helps in timely payments and better control. Overall, it improves efficiency, compliance, and transparency in daily operations. **What do you dislike about Basware?** While Basware is a strong procure-to-pay tool, some workflows are not very intuitive and require multiple steps for simple actions. The system can also feel slow at times, and certain error messages are not very clear, which makes troubleshooting difficult. Additionally, handling exceptions or changes—such as updating bank details or reprocessing invoices—often requires manual work, which could be improved with more flexibility and automation. **What problems is Basware solving and how is that benefiting you?** Basware addresses inefficiencies in the procure-to-pay process by automating invoice processing, approvals, and payments. This reduces manual work, improves accuracy, and ensures compliance. For me, it results in faster processing, better visibility into invoice status, fewer follow-ups, and timely vendor payments. **Official Response from Hannah Greedy:** > That edit works well. Here is a slightly tighter version with the same message and tone, if you want it sharper: Thank you for the thoughtful feedback. It is good to hear the platform supports end to end purchasing and payment work while improving oversight and control. We also value the input on navigation, performance and error handling. This detail helps teams focus on making everyday tasks faster and simpler. ### 3. User-friendly except for a few small points **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar H. | Accounts payable accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Basware?** I find Basware user-friendly in multiple areas. It offers convenient features such as exporting Excel files, and the filters often work well. It is also easy to modify large numbers of invoices with the function to update selected rows of selected header data. **What do you dislike about Basware?** Basware sometimes gives errors around matching goods. Additionally, retrieved invoice lines often do not work. These usually need to be deleted first before we can match. Furthermore, Basware does not always save everything correctly. If I add an approver and click save, I sometimes have to do this again because it occasionally disappears the first time. **What problems is Basware solving and how is that benefiting you?** I use Basware for processing and approving invoices. It offers solutions such as linking the correct codes to costs and matching goods to invoices. It is also user-friendly, especially the filters and exporting to Excel are very convenient. ### 4. Efficient Invoice Management, But With Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Basware?** I like that Basware makes it possible to automatically read invoices, which saves a lot of time. Also, the options to export large amounts of data and the ability to import coding from Excel for previously booked invoices are convenient. This way, I don't have to create an extensive coding for invoices each time. Additionally, Basware has many features, which led us to switch from Exact. **What do you dislike about Basware?** It is sometimes slow and not everything is always stored correctly. Furthermore, errors are not always clearly described. **What problems is Basware solving and how is that benefiting you?** I use Basware for storing invoices, so I don't have to waste time on manual entry. Automatically reading invoices saves me a lot of time. The ability to export large amounts of data and import coding from Excel is very useful. ### 5. Robust AP Automation & E-Invoicing with Strong Compliance and Fraud Detection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Basware?** What I like best about Basware is its robust AP automation and e-invoicing capabilities, which streamline invoice processing from receipt to payment with high touchless rates—up to 89% in some cases—saving significant time for finance teams. The built-in fraud detection via AI algorithms and comprehensive compliance tools, including global e-invoicing mandates and audit trails, provide peace of mind during regulatory audits. In RTR contexts, this integrates well to optimize working capital through early payment discounts and real-time spend visibility. **What do you dislike about Basware?** Common complaints about Basware include its high implementation costs and complex integration with ERP systems, which can prolong setup and increase expenses for RTR teams. Users frequently mention performance lags, limited reporting flexibility, and overcomplicated interfaces that require extensive training. Additionally, customization options fall short for complex workflows, and slow issue resolution from support adds frustration during peak periods. **What problems is Basware solving and how is that benefiting you?** Basware solves key AP challenges like manual invoice processing, compliance risks, and fragmented visibility into spend across global operations. It automates end-to-end workflows with AI-driven touchless processing (up to 89%), fraud detection, and e-invoicing compliance, shortening cycles and capturing early payment discounts. In my RTR role, this benefits me by reducing errors, freeing up time from data entry to strategic analysis, optimizing working capital, and enabling faster audits without added staff. **Official Response from Hannah Greedy:** > Thank you for taking the time to share such a detailed perspective. It is great to hear automation, risk controls, and regulatory coverage are delivering clear value for finance and treasury teams. The points raised around deployment effort, system responsiveness, reporting depth, and support during busy periods are noted and shared with the right teams to help shape future priorities. ### 6. Streamlined Invoice Processing with Opportunities for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ming-Hang Y. **Reviewed Date:** January 15, 2026 **What do you like best about Basware?** I really like the integrated and automated invoice upload and data extraction features of Basware, as they make my life easier by eliminating manual entry. The mailbox directly connected to Basware allows it to extract data from invoices, usually in PDF format, and populate it into the system automatically. Also, I find the message function helpful for communicating with the purchase order owner to ensure 100% accurate payment allocation. Additionally, the transition was smooth and the API setting was straightforward when working with the supplier. I appreciate that the process, which was previously manual, can now match invoices automatically within Basware and be further processed. **What do you dislike about Basware?** The search function is useful but not that user friendly. I have to set enough parameters to find what I am looking for. I would suggest allowing the user to have the ability to set search defaults to reduce the repetition. **What problems is Basware solving and how is that benefiting you?** I use Basware for accounts payable to streamline invoice and purchase order alignment, ensuring timely payments. The automated invoice upload and data extraction eliminate manual entry, and the messaging function ensures accurate payment allocation. **Official Response from Hannah Greedy:** > Thank you for sharing this experience. It is good to see automated capture, matching, and supplier connectivity replacing manual work and supporting accurate payments. The built-in messaging clearly helps keep handoffs clean during processing. The suggestion around saved search defaults is useful and highlights a practical way to reduce repeated steps. ### 7. Highly Flexible, User-Friendly Invoice Automation with Continuous Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Bracy C. | DC Administrator, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Basware?** Basware is highly flexible and customizable, making it easy to adapt the system to different business needs. The platform provides strong automation for invoice processing, helping streamline and speed up account's payable workflows across multiple business partners. Its user-friendly design and intuitive interface make day‑to‑day tasks easier for end users. Basware delivers continuous product improvements, including monthly updates with new features and bug fixes. **What do you dislike about Basware?** Some users experience delays or issues with invoice scanning services, leading to slow processing and frequent escalations. **What problems is Basware solving and how is that benefiting you?** Basware automates invoice capture, validation, matching, and approvals, eliminating the delays and human errors common in manual workflows. **Official Response from Hannah Greedy:** > Thank you for the review. It is great to hear the platform adapts well to different business needs while supporting faster invoice handling across partners. Ease of use and regular product updates are key, and it is good to see those areas recognized. Thanks for the note on scanning delays, I will feed this back to the right people here. ### 8. User-Friendly and Efficient for AP Specialists **Rating:** 4.0/5.0 stars **Reviewed by:** Na'keisha D. | Accounts Payable Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Basware?** I really appreciate how user-friendly Basware is. As an AP Specialist, it makes my daily tasks much easier and helps me accomplish my goals efficiently. **What do you dislike about Basware?** Basware could improve by providing clearer error messages. I have noticed that invoices often get stuck in the queues, even when there is nothing actually wrong with them. As a result, I frequently have to manually intervene to clear these invoices from Basware. **What problems is Basware solving and how is that benefiting you?** Basware is allowing hundreds of invoices to get processed each day and allowing a more streamlined process for TKE to pay out invoices in a timely manner and avoiding credit holds. I am able as a AP Specialist to meet my quota for my region. **Official Response from Hannah Greedy:** > Thank you for the feedback. It is good to hear the system supports daily AP work and helps teams stay productive. The point about clearer error messages and stuck queues is valuable and highlights where smoother exception handling would reduce manual effort. ### 9. Efficient AP Management, Needs Faster Email Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Basware?** I like that you can filter on a lot of data and have a good overview of paid and unpaid invoices. This makes it much easier to avoid making faults. **What do you dislike about Basware?** It takes very long to see invoices sent by email to Basware to see them in the system. **What problems is Basware solving and how is that benefiting you?** I use Basware for saving invoices and ensuring we don't pay double. It gives us better control over accounts payable, offers a safer, more efficient system, and reduces faults by providing a good overview of paid and unpaid invoices through extensive data filtering. ### 10. Basware is definitely recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon B. | AP Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Basware?** With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. **What do you dislike about Basware?** I feel Basware can be more transparent on features and updates available to us. **What problems is Basware solving and how is that benefiting you?** Basware is helping us on our transition SAP S/4 HANA in the coming future. This will create an even more robust processes for our AP Department. **Official Response from Hannah Greedy:** > Thank you for the recommendation. It is good to hear accuracy has improved and workloads have dropped across global teams, with SmartPDF adapting through daily use. For visibility into new features and updates, you can follow our blog here: https://blog.basware.com/en/tag/ap-automation . You can also join customer events where the AI roadmap and upcoming capabilities are covered in more detail: https://www.basware.com/en/events?sol=for%20customers ## Basware Discussions - [What is purchase-to-pay process?](https://www.g2.com/discussions/what-is-purchase-to-pay-process) - 1 comment - [What is verian?](https://www.g2.com/discussions/what-is-verian) - 1 comment - [What is e invoicing Basware?](https://www.g2.com/discussions/what-is-e-invoicing-basware) - 1 comment - [What does Basware do?](https://www.g2.com/discussions/what-does-basware-do) - 1 comment - [View Basware pricing details and edition comparison](https://www.g2.com/products/basware-basware/reviews/basware-review-7485797?section=pricing&secure%5Bexpires_at%5D=2026-05-03+01%3A14%3A05+-0500&secure%5Bsession_id%5D=86353976-111b-48b6-b891-5cfe74a3aadd&secure%5Btoken%5D=f6e48adc0ceeaf05c8714cd15288faa811b21aef3fc8f6baf59779d10855e87c&format=llm_user) ## Basware Integrations - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) ## Basware Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Setup** - Data - Approvals - Alignment **Management** - Approval - Communication - Documents **Planning** - Processes - Contracts - Content - Requisition **Invoice Management** - Capture - Supplier Portal - Repository **Invoice Generation** - Templates - Digital Invoices - Recurring Invoices **Management** - Approval - Communication - Documents - Receipt of Goods **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Supplier Marketplace** - Library - Categorization - Data Management **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Performance** - KPIs - Benchmarks - Forecasting - Savings **Performance** - Evaluation - Selection - Risk Management **Execution** - Sourcing - Purchasing - Invoicing **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Planning** - Processses - Contracts - Content - Requisition **Collaboration** - Contract Collaboration - Approval Process **Contract Management** - Compliance - Revenue - Negotiations **Generative AI** - AI Text Generation - AI Text Summarization **Supplier Information** - Profiles - Qualifications - History **Analytics** - Visibility - Performance - Spend **Analytics** - Due Dates - Benchmarking - KPIs **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Invoice Management** - Capture - Supplier Portal - Repository **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **Data Collection** - Spend - Compliance Reports - Savings **Agentic AI - Contract Management** - Autonomous Task Execution **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **Supplier Management** - Evaluation - Selection - Risk Management **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Reporting** - Real time - Multiple Views - Export - Budgets **Project Management** - Dashboard - Repository - Lifecycle **Agentic AI - Procure to Pay** - Multi-step Planning **Execution** - Sourcing - Purchasing - Invoicing **Payments** - Vendor - Recurring - Employee Reimbursements - ACH **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Strategic Sourcing** - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance - Submittal **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Supplier Information** - Profiles - Qualifications - History **Agentic AI - Spend Management** - Proactive Assistance **Analytics** - Visibility - Performance - Spend - Due Dates - KPIs **Integration** - Accounting - Payments - ERP - Procurement **Agentic AI - Purchasing** - Proactive Assistance - Decision Making **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Basware Alternatives - 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