G2

RR

Ray R.

Chief Customer Officer

Small-Business (50 or fewer emp.)

4/1/2025

"Easiest way to understand customer feedback and sentiment at scale across channels!"

5/5

What do you like best about BackEngine?

I love how it pulls all of our customer interactions into one platform and surfaces key insights that are useful across the business. Its heavily leveraged by our product, cs, support and leadership teams. Review collected by and hosted on G2.com.

What do you dislike about BackEngine?

BackEngine has been a great partner - anytime I have made a feature request it has made it's way into production asap. Review collected by and hosted on G2.com.

What problems is BackEngine solving and how is that benefiting you?

We implemented BackEngine to automatically capture and analyze customer conversations across Gong, Slack, email, and other communication channels to instantly surface both positive and negative feedback, allowing our teams to respond more effectively while increasing customer satisfaction and driving net revenue Review collected by and hosted on G2.com.