G2

Somashekar N.

System Engineer L2

Mid-Market (51-1000 emp.)

5/23/2026

"Azure AI Language Helps Us Understand Customer Sentiment and Respond More Warmly"

4.5/5

What do you like best about Azure AI Language?

I have been using Azure AI Language to automate text analysis and sentiment detection across support tickets and customer feedback. After using this AI, we can better understand customer frustration and respond in a warmer, more helpful tone. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Language?

One area where Azure AI Language could improve is how it handles responses for smaller support tickets and short conversational texts. In some situations, the service takes longer than expected to process simple requests, which can be especially noticeable during real-time customer interactions.

For example, when users type messages like: Thanks… I guess, Fine, leave it. Review collected by and hosted on G2.com.

What problems is Azure AI Language solving and how is that benefiting you?

Azure AI Language enables us to automate sentiment analysis, ticket classification, and text understanding from customer conversations. It reduces manual effort, improves the prioritization of responses and helps our support team quickly identify customer concerns and trends in feedback for faster resolution and a better customer experience.” Review collected by and hosted on G2.com.