I like the ability to customize it to my specific business needs, along with the AI offerings, its cloud-based nature, and the integrations across the Salesforce platform that help increase efficiency. Additionally, the growing user base is a great community of users who have great ideas, and AvSight really does listen to users and accepts both positive and negative feedback extremely well. Review collected by and hosted on G2.com.

Salesforce has some limitations when it comes to out-of-the-box reporting. New releases also tend to break existing functionality from time to time. And although the platform is highly customizable, they sometimes retire fields or change the way things look, which can affect your customizations and require rework. On top of that, support is average, and it often feels like you need someone in-house to become an admin who can troubleshoot and fix issues without having to wait on support. Review collected by and hosted on G2.com.