As a hands-on operator at a consumer company, Avenue has simplified and legitimized our QA system - it’s truly been a game-changer. Before Avenue I built these internal systems which ended up being janky. We considered hiring an engineer or using part of our existing engineering team to build out an internal ops alerting + smart-queueing system but Avenue was wayyy cheaper (and faster to implement). It’s so easy to set up monitors (which basically means what’s the issue you want to monitor for, where do you find it, and who needs to solve it, and what can be automated in the process). The data enrichment (which lets us build an alert based off 2 data sources like Snowflake + Zendesk, is helpful for streamlining our communication and allowing us to automate vendor communications effortlessly. Review collected by and hosted on G2.com.

Would be nice to have more customizable reporting in the tool. We currently use the data warehouse export and signal view to get a read on performance but I’d like to see progress over time IN the app. Review collected by and hosted on G2.com.