--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 613 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 613 scale: '5' date_modified: '2026-07-12' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Kaseya **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.2/5.0 **Total Reviews:** 613 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, appreciating its intuitive interface and quick accessibility to information. (56 reviews) - Users value the **extensive integration options** of Autotask, allowing for perfect workflow management and customization. (43 reviews) - Users appreciate the **efficient ticket management** in Autotask, which enhances workflow and operational efficiency significantly. (40 reviews) - Users value the **automation** features, which streamline workflows and minimize manual errors, enhancing overall efficiency. (29 reviews) - Users appreciate the **efficiency** of Autotask, enabling quicker ticket resolution and improved team communication. (23 reviews) - Customer Support (20 reviews) - Users value the **easy integrations** of Autotask, enhancing workflow and overall efficiency across various tools. (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with its multitude of options and dated interface. (24 reviews) - Users find the **learning curve steep** , requiring significant time and effort to understand and set up Autotask effectively. (18 reviews) - Users highlight the **limited functionality** of Autotask, expressing a need for improvements and flexibility in project workflows. (16 reviews) - Users find that Autotask has **missing features** and an outdated interface, hindering effective project management. (15 reviews) - Users find Autotask to be **not user-friendly** , struggling with its outdated interface and steep learning curve. (15 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (12 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Flexible Automation and Reporting That Streamlines Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Tara G. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Autotask?** What I love most about Autotask is its flexibility. It allows me to streamline processes, automate repetitive tasks, and create reports that provide meaningful insights for different departments. I enjoy finding ways to make workflows more efficient and helping others get the most out of the platform. **What do you dislike about Autotask?** I've been using Autotask for 12 years, and while the platform has made improvements in many areas, I believe there are still opportunities to enhance the billing and financial workflows. Features such as the billing platform and the Approve/Post process have seen very few meaningful updates over the years. Modernizing these areas with a more streamlined, intuitive workflow and additional automation would significantly improve efficiency for finance teams and reduce the amount of manual work required. **What problems is Autotask solving and how is that benefiting you?** One area where Autotask has made great improvements is ticket management and visibility. The platform has provided better ways to track tickets and allows teams to create customized widgets and dashboards that give users visibility into their daily workload. These improvements help teams quickly see their priorities, manage their day-to-day tasks, and avoid spending time searching for information. ### 2. Autotask: A Reliable, Centralized Hub with Strong Ticket Workflow Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Darren . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Autotask?** Autotask does a good job keeping service operations centralized without needing multiple disconnected systems. The ticket workflow customization is one of the strongest parts of the platform because it allows us to adapt processes to different customer environments instead of forcing a rigid structure. We also like the visibility into technician workload, contract tracking, and recurring task management. Once configured properly, it becomes a reliable day-to-day operational hub for both reactive support and long-term client management. **What do you dislike about Autotask?** The platform is powerful, but some areas still feel overly complex for simple administrative tasks. Certain menus and configuration sections take longer to navigate than they should, especially for newer technicians. Reporting can also require more manual refinement than expected to get clean output for management or customer-facing summaries. Performance and UI responsiveness occasionally feel inconsistent depending on the section being used. **What problems is Autotask solving and how is that benefiting you?** Autotask has helped reduce operational overlap between ticket handling, customer communication, and technician scheduling. Before standardizing around it, a lot of information lived in separate systems or depended too heavily on manual follow-up. Having contracts, ticket queues, escalation paths, and time tracking tied together has improved accountability and made it easier to manage response expectations across multiple clients. It has also helped us identify workflow bottlenecks earlier and maintain more consistent service delivery as workload increases. ### 3. Streamlined Project Management with Some UI Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Robyn L. | Technical Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I basically live in Autotask every day as a Sales & Projects Coordinator. It has become an essential part of how I manage projects, coordinate sales activities, track tasks, and stay organized across multiple priorities. The efficiency it provides has made a huge difference in my workflow, helping me stay on top of deadlines, communications, and overall team collaboration. I appreciate how centralized and streamlined everything feels, with access to project management, ticketing, scheduling, and customer information all in one place. This saves a significant amount of time and keeps operations running smoothly. I'm also very excited about the upcoming features and improvements. Autotask continues to be a powerful platform that supports both sales and project coordination effectively, and I look forward to seeing how it continues to evolve. **What do you dislike about Autotask?** One area where Autotask could improve is the overall user interface and navigation. While the platform is very powerful, some features can feel a bit complex or require too many clicks to access important information quickly. A more modern and streamlined interface would make day-to-day tasks even more efficient. **What problems is Autotask solving and how is that benefiting you?** Autotask helps me manage projects and sales activities efficiently, streamlines my tasks, and keeps everything centralized in one place, greatly improving productivity and team collaboration. ### 4. Streamlined MSP Operations with Powerful Automation and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** D S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Autotask?** Autotask provides strong ticketing, project management, time tracking, and billing functionality in a centralized PSA platform. The automation workflows and integrations with RMM, documentation, and backup platforms help streamline MSP operations and improve overall efficiency. The platform also offers good visibility into technician workloads, client communication, and service history. **What do you dislike about Autotask?** The platform is very feature rich, but the interface can feel dated and overwhelming at times, especially for new users. Certain workflows and configuration areas require multiple steps to navigate, and reporting customization can be more complex than expected. Performance can also occasionally feel slower when working with larger ticket queues or detailed searches. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize ticket management, service delivery, time tracking, billing, and client communication into a single PSA platform. It improves operational efficiency by automating workflows, organizing service requests, and providing better visibility into technician workloads and SLA performance. The integrations with RMM and other MSP tools also help streamline daily operations and reduce manual administrative work. ### 5. Seamless Integration Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Lead Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Autotask?** I like Autotask's ability to link things together with other Datto and Kaseya products, which saves time and money. These integrations eliminate the need to waste time hunting for information that we have already asked clients for or that is already available in another product or tool. I like having a PSA that allows for tracking of projects, tickets, CRM info, and any other information that is necessary. **What do you dislike about Autotask?** I think Autotask could improve by utilizing deeper AI tools to proactively address issues. It would be great to have features that suggest solutions or automatically address basic issues like password resets. Having more AI tools to be able to search throughout the entire product will be great because right now you have to drill down and click through many screens. Right now it just takes too much time to click through and find what you're looking for unless you know exactly where it is. **What problems is Autotask solving and how is that benefiting you?** Autotask solved many problems by linking CIs, tickets, assets, and projects together, saving time and money by preventing the need to hunt for information already provided by clients or existing in other tools. Being able to link tickets, CIs, and other information together definitely helps speed things up and identify things before they become a problem. ### 6. Straightforward Activity Logging and Great RMM Linking That Cuts Ticket Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Darren H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Autotask?** Logging activity is straight forward. Its easy to see what has been done in one place. From a service manager POV information can be obtained easily to help measure performance. The linking with the RMM is great and reduces admin required for ticket creation. Task lists are particularly useful for repetetive tasks. The Tasklist is my favourite function because this helps record time across multiple jobs **What do you dislike about Autotask?** For us its more about what we are not using. We are fairly confident that someone looking at our systems and the way we work would flag numerous improvements. We moved from an inhouse developed system so identifying dislikes isn't obvious. Maybe the reporting could be better. It would be nice to be able to pull more graphical customer based reports **What problems is Autotask solving and how is that benefiting you?** Autotask is helping us to deliver effective service management to our customers. As a service manager it gives me visibility of ongoing activities for customers and my team. The dashboards are a great for having that one place to get a quick overview of daily, monthly, yearly trends and stats which help us to make the right decisions and strategies for improving our service. ### 7. User-Friendly Layout, Easy Dashboards, and Strong Compatibility **Rating:** 4.0/5.0 stars **Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Autotask?** I like the layout of Autotask compared to other ticketing systems I’ve used before. It’s very user-friendly, and it’s easy to set up queues and visual dashboards. Tracking my time on a ticket is straightforward, and support is also easy to work with whenever I run into any issues. We also integrate it with other platforms and compared to other systems it has the most compatibility. **What do you dislike about Autotask?** I would like another way to track ticket time besides using the side bar. I've used the timer when you have the ticket open too but I often minimize & can be forgotten with all my other tickets. **What problems is Autotask solving and how is that benefiting you?** Centralizes ticketing, billing, and client management in one platform, improving efficiency, visibility, and response times. It helps streamline workflows, reduce manual work, and ensure nothing falls through the cracks. ### 8. Powerful MSP Automation, but a Cluttered UI and Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan N. | IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** Autotask does a great job centralizing ticketing, time tracking, and client management into one platform. It integrates well with other MSP tools and provides strong automation options that help streamline day-to-day operations and improve technician efficiency. **What do you dislike about Autotask?** The interface can feel cluttered at times, and some workflows take more clicks than they should. Reporting and customization are powerful but can have a learning curve, especially for newer users or smaller teams without dedicated administration resources. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize ticket management, time tracking, and client communication across our service desk operations. It improves visibility into workloads, helps ensure tickets are properly documented and assigned, and streamlines billing and reporting processes. The automation and integrations also reduce manual tasks and improve response times for clients. ### 9. Autotask Streamlines IT Services with Powerful Automation and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Autotask?** Autotask is resourceful in connecting all IT services together, from the time tracking, ticketing, CRM, among many. The program is remarkable in supporting automation, where it works efficiently for ticket routing, recurring billing, alerts, among many. The integration support with Autotask is versatile, enabling different tools like accounting software, Microsoft services, RMM platforms among others The reporting mechanisms from the software are outstanding and the app issues detailed customer support metrics, technicians performance and profitability The platform handles diverse clients environments, and this brings centralized management and business operations There is magnificent accountability that the software brings, includes the ticketing history, and the metrics of service delivery **What do you dislike about Autotask?** New users find Autotask as a complex application that overwhelms them in the first couple of months The UI looks very outdated, and the navigation is slightly difficult **What problems is Autotask solving and how is that benefiting you?** Autotask creates solid organization for all the IT operations and this includes proper customer communication and centralized tickets The process of billing is well centralized and all recurring transactions managed The app offers clear visibility on technicians work, and this involves ticket progress, workload and tracks time The customer help response is brilliant and there is large automation, to ensure simple solutions to frequently asked questions All business operations and systems are precisely handled by this app and this connects all departments Autotask gives proper operational reports and this includes profitability and performance of every stakeholder ### 10. Strong All-in-One solution for MSPs **Rating:** 4.0/5.0 stars **Reviewed by:** Aidan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Autotask?** Autotask does a great job creating a centralized platform for ticketing, project management, time tracking, and client communication. It helps streamline day-to-day operations at an MSP and makes it easier to stay organized. Integrations with RMM and other tools are also incredibly helpful. **What do you dislike about Autotask?** The interface sometimes feels outdated, and some workflows require more clicks than they probably should. There is a learning curve for newer users, but the features for reporting and customization are extremely powerful and useful. **What problems is Autotask solving and how is that benefiting you?** Autotask helps solve the challenge of managing multiple clients, service tickets, projects, and technician workloads in one centralized system. Instead of juggling separate tools and spreadsheets, everything is organized in a single platform, which improves visibility and accountability across the team. It benefits daily operations by making ticket management more efficient, improving communication between technicians and clients, and helping track time and project progress more accurately. The automation and workflow features also reduce manual work, allowing the team to respond faster and stay more organized. ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews/autotask-review-4511693?section=pricing&secure%5Bexpires_at%5D=2026-07-12+20%3A10%3A57+-0500&secure%5Bsession_id%5D=f80826ac-ce17-443c-90e6-80538a41067c&secure%5Btoken%5D=64fd46e6e34e09480304b1d5a8e9aa4ed40c224f4c2c29e8f90c28d61e03b99d&format=llm_user) ## Autotask Integrations - [Accelo](https://www.g2.com/products/accelo/reviews) - [Adaxes](https://www.g2.com/products/adaxes/reviews) - [Addigy](https://www.g2.com/products/addigy/reviews) - [Auvik](https://www.g2.com/products/auvik-networks/reviews) - [Barracuda Backup](https://www.g2.com/products/barracuda-backup/reviews) - [Barracuda Managed XDR](https://www.g2.com/products/barracuda-managed-xdr/reviews) - [Benji Pays](https://www.g2.com/products/benji-pays/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [BrightGauge](https://www.g2.com/products/brightgauge/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [BVoIP](https://www.g2.com/products/bvoip/reviews) - [ConnectBooster](https://www.g2.com/products/connectbooster/reviews) - [Crewhu](https://www.g2.com/products/crewhu/reviews) - [CrushBank Insight](https://www.g2.com/products/crushbank-insight/reviews) - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews) - [Datto AV](https://www.g2.com/products/datto-av/reviews) - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews) - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [Datto SaaS Protection](https://www.g2.com/products/datto-saas-protection/reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) - [Datto Workplace](https://www.g2.com/products/datto-workplace/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [Field Effect MDR](https://www.g2.com/products/field-effect-mdr/reviews) - [Graphus](https://www.g2.com/products/graphus/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [INKY Email Security Platform](https://www.g2.com/products/inky-email-security-platform/reviews) - [IONOS cloud](https://www.g2.com/products/ionos-by-1-1-ionos-cloud/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Kaseya Quote Manager](https://www.g2.com/products/kaseya-quote-manager/reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) - [Liongard](https://www.g2.com/products/liongard/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MSP360 Connect](https://www.g2.com/products/msp360-connect/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [Pia automate IT](https://www.g2.com/products/pia-automate-it/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews) - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews) - [SaaS Alerts](https://www.g2.com/products/saas-alerts/reviews) - [SalesBuilder Plus](https://www.g2.com/products/salesbuilder-plus/reviews) - [ScalePad Backup Radar](https://www.g2.com/products/scalepad-backup-radar/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SherWeb Hosted Exchange](https://www.g2.com/products/sherweb-hosted-exchange/reviews) - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [TopLeft](https://www.g2.com/products/topleft/reviews) - [Traverse](https://www.g2.com/products/northwoods-consulting-partners-inc-traverse/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) ## Autotask Features **Administration** - Change Management - Asset Management - Reports & Analytics **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (555 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,195 reviews)