G2

Valdet N.

Key-Account-Manager

Small-Business (50 or fewer emp.)

10/30/2026

"From Inquiry to Order with a Unified Data Base"

5/5

What do you like best about Austro Navigator?

What I like most is that Austro Navigator is tailored to the daily demands of the electronics industry. As a Key Account Manager at an independent electronics distributor, the following points are particularly helpful for me:

Operation and Overview: Customers, MPNs, supplier offers, and ongoing processes are interconnected. I can quickly trace previous inquiries, offers, and orders and have the relevant information in view before customer meetings.

Integrations: The Microsoft 365 and Outlook integration makes it easier for me to consolidate customer communication and commercial processes. This means I have to switch less between the mailbox and ERP and maintain information multiple times.

Performance in Daily Business: The seamless process from RFQ to offer to order helps me process customer inquiries promptly. Especially with several parallel processes, the MPN history and direct comparison of supplier offers are helpful.

Price-Performance Ratio and Added Value: The benefit for me lies mainly in less manual work and reduced search effort. I can calculate offers more accurately, track open processes more specifically, and use more time for my customers.

Support and Training: It is particularly valuable to me that our industry-specific processes are understood when questions arise. This facilitates training and practical application in everyday work.

AI Support: The connected AI assistants help me summarize information, prepare account overviews, and create evaluations faster. This facilitates preparation for customer meetings and reduces recurring routine work.

Overall, I particularly appreciate that sales and purchasing work with the same data base. This simplifies internal coordination and helps me provide my customers with faster, well-founded feedback. Review collected by and hosted on G2.com.

What do you dislike about Austro Navigator?

Due to the extensive range of functions, it initially takes some time to master the most important processes. Short, role-based guides with examples from everyday sales would make it easier to get started. Review collected by and hosted on G2.com.

What problems is Austro Navigator solving and how is that benefiting you?

Austro Navigator primarily helps me to centrally process customer inquiries, supplier offers, and component information. Information that would otherwise be scattered across emails and Excel lists is available in connection with the respective customer and item.

Upon a repeat inquiry, I can directly see what prices we have previously offered and what processes have already taken place. This facilitates calculation and helps me provide my customers with faster, well-founded feedback.

Additionally, I keep a better eye on open offers and ongoing inquiries and can follow up more specifically. Since sales and purchasing access the same data, internal queries and duplicate data entries are reduced.

For me, this means less administrative effort and more time for customer care, acquisition, and handling specific needs. Review collected by and hosted on G2.com.