--- title: AudienceView Professional Reviews meta_title: 'AudienceView Professional Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how AudienceView Professional works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 87 scale: '5' date_modified: '2026-07-17' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # AudienceView Professional Reviews **Vendor:** AudienceView **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 4.3/5.0 **Total Reviews:** 87 ## About AudienceView Professional Unlock growth with 'More' than just a ticketing software. Master the business of live events with AudienceView Professional – the all-in-one event ticketing solution that helps connect enthusiasts to your events. Now with even more control and flexibility to create and manage events, provide your patrons with an unmatched experience. Whether it is fundraising, creating bespoke events or engaging customers, AudienceView Professional is the better way to manage your live events. As the go-to ticketing, marketing and fundraising platform that hundreds of organizations count on, AudienceView Professional is reliable, easy to use. Create and manage events from anywhere in the world and leverage, effective and actionable insights, to build strategies to find more customers. See first hand why organizations trust AudienceView with their events. ## AudienceView Professional Pros & Cons **What users like:** - Users value the **exceptional customer support** from AudienceView Professional, receiving timely help and creative solutions for their needs. (8 reviews) - Users value the **easy integration and excellent customer support** of AudienceView Professional, enhancing their event management experience. (6 reviews) - Users value the **ease of use** of AudienceView Professional, facilitating seamless integration and user-friendly operations. (5 reviews) - Users value the **ease of use and rich features** in AudienceView Professional, enhancing their organization and efficiency. (5 reviews) - Users value the **quick response time** of AudienceView Professional, ensuring prompt resolution of issues and excellent support. (5 reviews) - Users praise the **fast and reliable ticketing** of AudienceView Professional, enhancing ease of use and organization. (5 reviews) - Reliability (4 reviews) - Ticketing System (4 reviews) - Design Aesthetics (3 reviews) - Easy Setup (3 reviews) **What users dislike:** - Users find the **high fees** of AudienceView Professional concerning, especially if not utilizing its full potential. (2 reviews) - Users find the **limited customization** of AudienceView Professional hinders integration and usability, impacting overall efficiency. (2 reviews) - Users find the **limited features** of AudienceView Professional hinder effective integration and usability across different modules. (2 reviews) - Users find the **interface design poor** , leading to confusion and inefficiency in navigating different modules and reports. (2 reviews) - Users find the **poor reporting** limits their ability to measure ROI and gain clear financial insights. (2 reviews) - Users find the **pricing issues** challenging, especially regarding tiered subscriptions and overall costs versus usage. (2 reviews) - Users struggle with **data duplication** issues in AudienceView Professional, making file management cumbersome. (1 reviews) - Users prefer **phone support over email** for system issues, finding email communication less effective. (1 reviews) - Users find it challenging due to **limitless integration** and reporting options that hinder effective traffic and ROI measurement. (1 reviews) - Linking Issues (1 reviews) ## AudienceView Professional Reviews ### 1. Easy to use, Flexible Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Kari C. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about AudienceView Professional?** When we converted to AudienceView Professional 4 years ago, I was surprised at how easy the integration was. The data conversion was seamless; the training was comprehensive and easy to follow; our team integrated AudienceView Pro into our daily operations without interruption! As a tiny (but mighty) non-profit arts council supporting all disciplines of art, an intimate performance venue, and Membership benefits, I appreciate that AudienceView Professional is flexible in support of our varied needs - even even those that are sometimes outside the typical event-ticketing process. The customer support team is great about offering creative ideas to help us meet our objectives (such as summer camp registration). It is important to track the development cycle of our patrons and supporters, and I appreacite that a CRM is included AND connected to our ticketing, membership, and donation history & activity. Finally, I very much appreciate the on-going updates to improve the system and user experience overall! **What do you dislike about AudienceView Professional?** I'm not sure I "dislike" anything in AudenceView Professional. Sometimes our needs are unique and it's unreasonable for me to expect custom design for our tiny organization. Besides, customer support is often able to help me accomplish our needs by offering creative ideas **What problems is AudienceView Professional solving and how is that benefiting you?** We have rolled out more Member Benefits including discounts on Art Exhibit submissions (payment captured via Products) and Event ticket discounts vary based on membership level in the hopes of incentivizing patrons to attend/participate more. Our venue has an open floor performance/listening room, so our seating options may change based on the Performance. We greatly appreciate having multiple seating layouts. It's helpful to be able to kill seats for sale when tickets aren't selling as well and we can spread out our seating set up to look less empty. (Side note: The way killed seats display online - the tables still display - can be confusing for patrons.) ### 2. Simple Yet Complex! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert F. | Audience Liaison/Box Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about AudienceView Professional?** One of the biggest reasons why I prefer using AudienceView over other ticketing platforms is the ease of use. Most things are very clear and easy to set up and navigate. And any time I've ever had any questions or issues they've been taken care of very quickly. Their help team is great and timely! One of the other reasons why I love this platform over others is how many detailed things I can do. It makes pulling information on patrons, sales, donations, and everything so much easier and definitely helps me stay organized. **What do you dislike about AudienceView Professional?** The pricing is a little high-- only if you're not using it for its full potential! **What problems is AudienceView Professional solving and how is that benefiting you?** This platform allows me to stay organized and keep track of all donors, patrons, and ticket sales. I've tried other companies and did not like how I had to have several other ways of tracking information. ### 3. Audience View Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Director, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about AudienceView Professional?** Audience View Professional has helped to streamline the ticketing process for our Annual Event. The multiple layers of event, patron, donation, and product managament features makes daily use very easy. The implementaiton of events from year to year is extemely easy. We use the dashboard and website provided daily. The integration of links into our marketing and website are seamless and user friendly. Any issues we are addressed in a timely fashion and resolved as soon as possible with multiple updates along the way. We also appreciate the direct contact that support professionals have with our organization and volunteers **What do you dislike about AudienceView Professional?** We have utilized Audience View Professional to assist our organization and would recommend it other users. **What problems is AudienceView Professional solving and how is that benefiting you?** Audience View has solved the long lines on ticket launch days and has offered a patron managament system that is increasing customer engagament and voluteer ease of use. It has also allowed us a more streamlined approach to recurring user tickets and the ability to access patron records from previous years. We have added the donation component with levels for donors and early access to tickets. ### 4. Ideal ticketing program for venues with multiple spaces and events **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan R. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about AudienceView Professional?** Web-based program is helpful to process orders off-site. Detailed reports give the information we want and need. The ability to integrate a credit card reader is a plus. **What do you dislike about AudienceView Professional?** Not being able to connect a cash drawer. Not being able to see the entire seating map at once in the sales program. Would like a program for box office staff to sell only and not be able to modify show settings and details. **Recommendations to others considering AudienceView Professional:** None come to mind. **What problems is AudienceView Professional solving and how is that benefiting you?** Less box office staff needed. Being able to code tickets so patrons can apply promo on the sales link. Adding fundraiser campaigns to check out. Collecting detailed demographics of patrons. ### 5. Good platform with some limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about AudienceView Professional?** The consumer interface--especially with recent updates--is very user friendly. Access to basic reporting for both box office activity and donor activity is very accessible. **What do you dislike about AudienceView Professional?** Since absorbing OvationTix, there have been numerous improvements to the platform, but they have been slow to roll out. Especially if you have events or venues that are non-traditional in any way, you often have to find "work arounds". Financial reporting is not as clear as it could be. **What problems is AudienceView Professional solving and how is that benefiting you?** Managing patron activity and allowing patrons to fully interact online for nearly all business if they so choose. ### 6. AudienceView completely changed how we ticket and fundraise. **Rating:** 4.5/5.0 stars **Reviewed by:** Dane L. | Executive Artistic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about AudienceView Professional?** The Custome Support is amazing. They are quick, effecient and the help site is updated and great. It is easy to use and train new employees or volunteers. We use it as our main hub for all patron needs. **What do you dislike about AudienceView Professional?** Some features are not automatically assigned and it requires work order to toggle them on and off. **What problems is AudienceView Professional solving and how is that benefiting you?** We use it for all our ticketing needs and patron database. We have an easy cloud base program that allows us to work everywhere. ### 7. AV Supports Nonprofit Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Sheryl B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about AudienceView Professional?** Easy box office ticket sales flow and at-a-glance sales dashboard. Customizable content calendars, such as only concerts or only films. **What do you dislike about AudienceView Professional?** That it is not embaddable into our website! We are unable to measure traffic to AV sales pages preventing full ROI measurement. The report module has a lot of options but can be limiting, such as 1st time patrons is an odd work around report. **What problems is AudienceView Professional solving and how is that benefiting you?** AV helps us execute over 70 events a year, creates multi event packages, and memberships with multiple benefits. Easy to reconcile in QuickBooks. ### 8. This software made our work so much easier and cut hours off our workweek! Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jefferson A. | Owner and GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about AudienceView Professional?** We used to have to double and triple check every ticket, transaction and show... but this software is fast, reliable, and hard to screw up. **What do you dislike about AudienceView Professional?** Haha! If there's any complaint, it is that there are TOO many functions for me to even use! I have probably only used 25% of the potential options! **What problems is AudienceView Professional solving and how is that benefiting you?** I have not noticed anything that needs solving, from my position. ### 9. The most effective ticketing software solution we've found **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about AudienceView Professional?** The software is very feature rich. In contrast with some of its competitors it has a more robust suite of options when it comes to event creation and package management in particular. We also appreciate the improvements AudienceView has made to customer service over the past few years. Tickets are responded to quickly and effectively. **What do you dislike about AudienceView Professional?** AV Professional has been built kind of piecemeal over many years, and many of the aspects of the software you would hope operate the same or would link together simply don't. As an example, the interface for pre-show and post-show emails are completely different and neither are exactly user friendly. **What problems is AudienceView Professional solving and how is that benefiting you?** We came to AV because we needed affordable ticketing software that could handle seating maps, and experience with that has been excellent. New features have been rolled out since we started that have enabled us to create a better, more legible seating map for our unorthodox space. ### 10. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Director of Business, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about AudienceView Professional?** The whole process of importing data through to training and final use has been one of my best experiences when changing to a new ticketing platform. The system itself is easy to use and intuitive for my box office personnel. **What do you dislike about AudienceView Professional?** I would like to see more customizable features in the web interface, **What problems is AudienceView Professional solving and how is that benefiting you?** None that I am aware of. ## AudienceView Professional Discussions - [What does Audienceview Professional do?](https://www.g2.com/discussions/what-does-audienceview-professional-do) - 1 comment - [What happened to vendini?](https://www.g2.com/discussions/what-happened-to-vendini) - 1 comment - [Is AudienceView a CRM?](https://www.g2.com/discussions/is-audienceview-a-crm) - 1 comment - [How much does AudienceView cost?](https://www.g2.com/discussions/how-much-does-audienceview-cost) - 1 comment - [Why do you hold my money????](https://www.g2.com/discussions/50288-why-do-you-hold-my-money) - 1 comment, 1 upvote - [View AudienceView Professional pricing details and edition comparison](https://www.g2.com/products/audienceview-professional/reviews/audienceview-professional-review-4684046?section=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A25%3A14+-0500&secure%5Bsession_id%5D=7fb4825f-1e5b-40f8-99c5-ca377076059a&secure%5Btoken%5D=0ba8b119587b3f60c4c764a2e8971c6ec4b32ce85bcf8316cdec7f769a906709&format=llm_user) ## AudienceView Professional Features **Registration** - Event creation - User registration process - Payment processing - On-site tickets and registration **Theater Management** - Ticketing - Customer Database - Sales Tools **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Box Office** - Customer Profiles - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics **Generative AI** - AI Text Generation **Marketing and Communications** - Email automation - Email customization - Contact list management - Lead generation and retrieval **Venue Administration** - Venue Calendar - Billing and Invoicing - Resource Management - Artist Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Site selection - Supplier procurement - Hotel and transportation planning - Staff management - Budget management - Session scheduling - Speaker submissions - Exhibition management **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Social media integrations - Attendee networking - Attendee surveys **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Generative AI** - AI Text Generation **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top AudienceView Professional Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (909 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,228 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (428 reviews)