We switched because of the selfie step. Our previous check accepted a face that looked live but was actually a deepfake streamed through a virtual camera, and we didn’t catch it until later in the process. AU10TIX treats an injected camera feed as a problem in itself, not just a question of whether a face is present, so the synthetic selfies that used to pass liveness are now stopped right at the start. Review collected by and hosted on G2.com.

On lower-end Android devices, especially in poor lighting, we still occasionally see a false reject for a genuine user. Because of that, we had to soften the retry messaging so it doesn’t come across as blaming the user. Review collected by and hosted on G2.com.