--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1218 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1218 scale: '5' date_modified: '2026-07-16' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,218 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users highlight the **ease of use** of Atera, streamlining workstation management and automation in one platform. (386 reviews) - Users value Atera for its **powerful automation tools** , allowing efficient workstation management and consistent setups for new employees. (273 reviews) - Users appreciate Atera's **all-in-one dashboard** , streamlining their workflow with intuitive features and seamless remote access. (260 reviews) - Users value the **efficiency** of Atera, appreciating its automation and ease of use for streamlined management. (210 reviews) - Users appreciate the **proactive monitoring** in Atera, which enhances efficiency and saves valuable time. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users find the **missing features** in Atera frustrating, particularly the lack of checklists and basic functionalities. (161 reviews) - Users find the **limited features** of Atera's mobile app frustrating compared to the web interface. (135 reviews) - Users find that **improvements are needed** , especially regarding interface changes and remote access reliability. (96 reviews) - Users note that **report loading times and limited customization** hinder efficiency, affecting overall management experience. (91 reviews) - Users experience **feature issues** with Atera, including limited billing options and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Atera boosts productivity with automations, WhatsApp, and reports **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian M. | Soporte Tecnico principalmente, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Atera?** The ticket section saves a lot of time thanks to automations. The WhatsApp integration is quite useful and the interface is very intuitive and original. Additionally, with the daily, weekly, and monthly reports, a lot of time is also saved, which increases productivity and performance in other areas. Atera's support has helped us a lot in various sections, especially in asset inventory. As for the price, it is totally worth it for what it offers. **What do you dislike about Atera?** I don't see any disadvantages to using Atera; for me, it's all advantages: greater efficiency and better performance, all thanks to AI. The only thing I don't quite like is the SNMP section, because I feel it still needs improvement. **What problems is Atera solving and how is that benefiting you?** Tickets, inventories, license reports, equipment, assets, etc.; alerts and diagnostics of client devices; automatic updates for each client. All of this saves us a lot of time. ### 2. Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Emil C. | Network & Communications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Atera?** What I like most about Atera is that it provides a very complete platform for managing our IT devices in one place. The UI is easy to understand, and it gives the team clear visibility into computers, software, updates, alerts, and remote support without having to jump between multiple tools. Integrations are another big plus. Atera connects with other platforms and tools, which streamlines the technicians’ workflow and reduces manual effort. We use it to automate updates, monitor devices, and improve how we support end users. Performance has been solid overall. The platform is stable, and the remote access and monitoring features help us respond faster when issues come up. It also helps us prevent problems before they grow, since we can review alerts and device status ahead of time. Another strong point is the pricing model and ROI. Because Atera is priced per technician rather than per device, it makes a lot of sense for growing IT teams and MSPs. It lets us manage more endpoints without driving up costs too much, which is a real advantage. Onboarding and support have been positive as well. The platform isn’t difficult to learn, and the documentation and support resources are helpful when we need to understand a feature or configure something new. One unexpected benefit is the AI feature, especially ROBIN AI. It can reduce technicians’ workload by assisting with responses, ticket handling, and general troubleshooting. From the end-user perspective, it can also improve the experience because issues can be handled faster and with better information. Overall, Atera helps us save time, automate repetitive tasks, improve visibility, and boost the IT team’s effectiveness. **What do you dislike about Atera?** one area where Atera could improve is reporting. The reports are helpful, but they are not as automated or flexible as I would like. It would be great to have easier scheduled reports and more customization for clients or internal reviews. Also, ROBIN AI is a strong feature, but it would be better if smaller teams could buy it too. If it is only available starting at 100 users, that makes it harder for small MSPs or IT departments to use it. **What problems is Atera solving and how is that benefiting you?** Atera is helping us centralize our IT support and device management in one platform. It solves the problem of having to use different tools for monitoring, remote access, updates, and ticket follow-up. The main benefit is that our technicians can work faster, have better visibility of the devices, and respond to issues before they become bigger problems. It also helps us save time by automating repetitive tasks and improving the overall support experience for the end user. ### 3. Comprehensive IT Management Made Easy with Powerful Add-Ons **Rating:** 5.0/5.0 stars **Reviewed by:** Marc Verjans T. | Mindiro, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Atera?** Very complete product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment. Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smoothly. The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. **What do you dislike about Atera?** If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional (login) license. It would be helpfull that you could set-up a client access account at a lower price or you could generate a report of all the devices youre monitoring 24/7. Helpfull would be that you couldn optionally choose what to include in the repoert, for example, Model of device, processor type, RAM, HD, which software is installed and such? **What problems is Atera solving and how is that benefiting you?** You can share ideas of what you think they could improve Atera or the add-ons together with everyone using Atera. If one particular idea pops-up a lot, and other users like this idea a lot, they start improving that. ### 4. Reliable, Fast Platform That Streamlines Remote MSP Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Atera?** I work remotely from South Africa for a U.S.-based MSP, and Atera is part of my daily workflow. The platform is reliable, fast, and makes it easy to manage tickets, monitor devices, and support clients across different time zones. Remote access, automation, and reporting all work smoothly, which is essential when supporting a distributed team and international clients. Atera has definitely helped streamline our operations and keep productivity high. **What do you dislike about Atera?** The changes made without letting the us know about the new changes **What problems is Atera solving and how is that benefiting you?** Atera solves the challenge of managing clients remotely across different time zones. Working from South Africa for a U.S. MSP, I rely on Atera every day to monitor devices, handle tickets, deploy patches, and access machines instantly. It centralizes everything into one platform, which removes a lot of manual work and keeps our workflow efficient. The automation, remote access, and real‑time alerts help us stay proactive instead of reactive, and that directly improves our response times and overall service quality. ### 5. All-in-One IT Support Platform That Streamlines Remote Work and Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Liam H. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Atera?** What I like best about Atera is how it brings remote monitoring, management, ticketing, and automation into a single, easy-to-use platform. It simplifies day-to-day IT support by allowing me to monitor devices, deploy updates, and resolve issues remotely without needing multiple tools. The automation features and scripting support help save time on repetitive tasks, while the clear dashboard and alerting make it easy to stay proactive and respond quickly to potential problems. Overall, it improves efficiency and helps deliver a more streamlined and reliable support service. **What do you dislike about Atera?** Atera is easy to use and offers good value, but some advanced features feel less mature than competing RMM platforms. Reporting and automation can be somewhat limited, and the alerting system can occasionally generate noise that requires manual review. The PSA and ticketing features are functional but may lack the depth needed for more complex MSP workflows. **What problems is Atera solving and how is that benefiting you?** Atera helps us manage and support devices from a single platform, reducing the time spent switching between different tools. Its remote access, monitoring, patch management, and ticketing features allow us to resolve issues faster, improve device uptime, and proactively identify problems before they affect users. This has increased efficiency within the IT team and helped provide a better support experience for end users. ### 6. Easy Patch Tracking and Smart Automation That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Technology Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Atera?** I like how easy Atera is to use for keeping track of patches across my machines, and I appreciate being able to schedule automation for times when I know most of my systems will be online. Using Splashtop also helps me handle support tickets more quickly, with little to no intervention required, since I often complete tickets for team members while they’re on a break or on a call. **What do you dislike about Atera?** Sometimes Spashtop can be a bit quirky when connecting, which can be frustrating, although it’s hard to tell whether that’s on the Atera side or not. When it doesn’t connect, a reboot will often fix it; however, that can be inconvenient for team members who have multiple items open and need something addressed immediately. **What problems is Atera solving and how is that benefiting you?** Atera lets me handle system patches in bulk. It also makes it easy to support my team when they run into an issue, and it cuts down on the time I spend troubleshooting over the phone. I can prioritize tickets for my team and quickly address important problems before they turn into critical ones. ### 7. Easy Ticketing, Great Remote Control, and Per-Technician Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jaco K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Atera?** The built-in remote control is great, and the ticketing system is easy to use. I haven’t tried the integrations yet, but the integration with Teamviewer is also good. One of the best qualities for me is the pricing model: it’s per technician rather than per device. The website speed is generally good, although it can be better sometimes. I contacted support once, and they responded quickly—the help was great. I also haven’t used any of their AI features yet. **What do you dislike about Atera?** The only thing I think could be better is the patch management. I get a few updates that don’t want to install. Also, sometimes some devices show as offline when they aren’t, and then I have to reinstall the agent to get them working again. **What problems is Atera solving and how is that benefiting you?** This all-in-one solution is great. It combines ticketing, remote control, and patch management in a single app, which makes it really convenient to use. ### 8. Atera Makes IT Management Simple and Efficient in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen I. | Key account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Atera?** What I like most about Atera is how simple it makes managing IT from a single platform. I really appreciate that it brings together remote monitoring, ticketing, automation, and remote access all in one place, which saves time and makes my day-to-day work much more efficient. The interface feels intuitive, and the automation tools are particularly helpful for cutting down on repetitive tasks and improving response times. **What do you dislike about Atera?** What I dislike about Atera is that some of the settings can be a bit confusing at first, and it takes a little time to figure out where everything is. **What problems is Atera solving and how is that benefiting you?** Atera helps solve the challenge of managing IT tasks across multiple tools. It saves time by bringing monitoring, ticketing, remote access, and automation into one place, which makes day-to-day work simpler, quicker, and more efficient. ### 9. Atera’s All-in-One Platform Streamlines MSP Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Riccardo T. | Manager IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl. For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives. A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. **What do you dislike about Atera?** What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights. The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments. Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect. Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices. Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. **What problems is Atera solving and how is that benefiting you?** Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead. The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical. The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP. Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. ### 10. All-in-One RMM with Great UI But Limited Customization at Enterprise Scale **Rating:** 3.5/5.0 stars **Reviewed by:** Arkajit D. | Chief Technology Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Atera?** However, what I appreciate most about the Atera solution is its ability to incorporate remote monitoring, IT management, automation, and support processes in one system without causing users any inconvenience. In an environment that requires efficient management of infrastructure, endpoints, and various support activities, such consolidation saves on operating costs immensely. With regard to the UI/UX aspect, the Atera product offers an easy-to-use and quite logical interface when compared to other conventional RMM and IT management solutions. The dashboards, ticketing workflows, and endpoint monitoring views allow for more efficient management by saving time spent on navigating through menus and various tools. Integration with other software tools has proved useful, particularly with PSA systems, remote access programs, cloud technologies, alerting platforms, and security solutions. Consolidation of the monitoring, automation, patching, and support functions within one operational process can prove very helpful. Performance-wise, the Atera system has been doing a great job especially with regard to the aspects of remote monitoring, automation of scripts, alerts handling, and endpoint management. It allows for efficient reduction of repetitive IT processes. **What do you dislike about Atera?** In terms of UI/UX, the software is straightforward to use; however, certain features in advanced workflows and reportings may become less customizable compared to other more robust enterprise-level RMM systems. As the number of infrastructures increases, sometimes there were instances when there was a need for further control over dashboard settings and customizability in analytics and automation scripts. The list of integrations is quite beneficial, yet I would like the software to have a better interoperability with specific enterprise security, compliance, and infrastructure management platforms. With some complex operational processes, more customizations or third-party tools had to be added to fill some workflow gaps. Endpoint monitoring and remote control performance were great for day-to-day operations; nevertheless, there were cases when managing alerts or executing scripts became slightly inefficient in large distributed infrastructures with lots of managed devices. **What problems is Atera solving and how is that benefiting you?** Before using Atera, many of our IT operations were fragmented across various tools. This was inefficient, caused a slow process of incident solving, and complicated the process of obtaining centralized visibility over everything. Using Atera allowed us to integrate many IT operations into one tool, increasing efficiency and making our work more streamlined. One of the major advantages of Atera that I could notice immediately was the increased speed of detecting and solving issues. With the ability to remotely monitor everything, we could obtain more information about the health status of our devices and potential problems, thus allowing us to be more efficient. In terms of UI and UX, the tool greatly facilitates the work with it because you do not have to switch your attention between different screens and platforms in order to solve your daily operations. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews/atera-review-4395254?section=pricing&secure%5Bexpires_at%5D=2026-07-16+11%3A03%3A50+-0500&secure%5Bsession_id%5D=ece2b5d8-0a17-4911-90d0-a95ea6d94464&secure%5Btoken%5D=9ce43db634b6812939f4e0b39829e3089a7769dd3ab007ee89b3b9501a4016fb&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,409 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,936 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (197 reviews)