--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1217 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1217 scale: '5' date_modified: '2026-07-15' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,217 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users highlight the **ease of use** of Atera, streamlining workstation management and automation in one platform. (386 reviews) - Users value Atera for its **powerful automation tools** , allowing efficient workstation management and consistent setups for new employees. (273 reviews) - Users appreciate Atera's **all-in-one dashboard** , streamlining their workflow with intuitive features and seamless remote access. (260 reviews) - Users value the **efficiency** of Atera, appreciating its automation and ease of use for streamlined management. (210 reviews) - Users appreciate the **proactive monitoring** in Atera, which enhances efficiency and saves valuable time. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users find the **missing features** in Atera frustrating, particularly the lack of checklists and basic functionalities. (161 reviews) - Users find the **limited features** of Atera's mobile app frustrating compared to the web interface. (135 reviews) - Users find that **improvements are needed** , especially regarding interface changes and remote access reliability. (96 reviews) - Users note that **report loading times and limited customization** hinder efficiency, affecting overall management experience. (91 reviews) - Users experience **feature issues** with Atera, including limited billing options and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Great tool for a broad spectrum of needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan B. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Atera?** As a tool it is great to be able to have an all-in-one for our ticketing system and device management. **What do you dislike about Atera?** There is a steep learning curve for automation and reporting, but this is offset by the amount of training available. **What problems is Atera solving and how is that benefiting you?** Across the board Atera has become a sort of 'all-in-one' tool for our organization to help manage our environment. This is great for our team, and helps streamline our support and management processes. ### 2. Extremely User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Atera?** Ease of use, the platform is extremely user friendly. **What do you dislike about Atera?** I cannot think of any downsides or dislikes. **What problems is Atera solving and how is that benefiting you?** IT issues at remote locations, the benefit is near instant access to an end user's machine. ### 3. AI Copilot and Autopilot Revolutionize Routine IT Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Silva H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Atera?** The integrated AI Copilot and Autopilot features have significantly reduced the amount of routine work I need to do. Thanks to Atera, simple troubleshooting questions and minor tasks are now managed automatically. The RMM tools are reliable and effective; we rely on them to monitor device health and deploy patches. This has eliminated the need for manual intervention. **What do you dislike about Atera?** It took a bit of time and testing to get some of the automation workflows to produce accurate results. **What problems is Atera solving and how is that benefiting you?** Previously, we faced many recurring issues with tickets. Atera has helped us address this problem effectively. Its automation and AI tools enable much faster responses, and the platform keeps our IT operations well organized. ### 4. Automated Patching Schedules That Save Us Hours **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Atera?** The automated patching schedules feature is really useful for us and saves a lot of time, since it removes many of the manual maintenance tasks we used to handle ourselves. **What do you dislike about Atera?** The alert system can be too noisy if we don’t configure it carefully. **What problems is Atera solving and how is that benefiting you?** It’s very useful for us to continuously monitor endpoints and resolve technical problems remotely, and it saves us a lot of time. ### 5. Holistic and Efficient with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik S. | IT-Spezialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Atera?** I appreciate the holistic approach of Atera. The network scans provide a quick overview of customer networks. **What do you dislike about Atera?** The knowledge database is somewhat confusing and difficult to edit. Additionally, the reports are partially somewhat confusing. **What problems is Atera solving and how is that benefiting you?** Atera resolves patch status issues and improves ticket management. The comprehensiveness and quick overview of customer networks through network scans are particularly helpful. ### 6. Powerful, Easy-to-Use RMM and Ticketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** David Alejandro C. | Desktop and network consultant, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Atera?** Atera is a very powerful RMM system that allow us to keep the company asset inventory updated and give us a powerful ticketing system. It is easy to deploy and easy to manage. I like it so much and we use it everyday **What do you dislike about Atera?** Nothing at the moment, Atera has fulfill all of our expectations. **What problems is Atera solving and how is that benefiting you?** This solution addresses the challenge of tracking all IT inventory and ensures that it remains up to date. ### 7. Easy to Use and Deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Phil P. | It technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Atera?** Ease of use, and the ease of how to deploy **What do you dislike about Atera?** Have not used enough to know what I do not like **What problems is Atera solving and how is that benefiting you?** Patch management, ticketing, asset management ### 8. All-in-One IT Management Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ines C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Atera?** Atera brings together monitoring, ticketing, and remote access in one platform. I rely on it throughout the day to review alerts, manage tickets, and connect to systems remotely. Its automation features are useful for identifying issues before users even notice them. Overall, it helps me keep my daily IT tasks well organized. **What do you dislike about Atera?** At times, the reporting options feel limited. Additionally, the mobile app is missing certain features. **What problems is Atera solving and how is that benefiting you?** After switching to Atera, we were able to consolidate several tools into one platform. This change led to faster response times and a noticeable reduction in administrative tasks. ### 9. Easy to use and very cost effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Atera?** Being a small business of 2 but assisting hundreds of people, Atera has been a huge benefit for my company. -The cost is unbeatable compared to other RMM options I have looked into. -The amount features they offer are amazing, especially for the price. -During the the past 6 years I have been with Atera, only a few times I have had questions or needed help with their software running on a customer computer. Their chat support answered immediately and within just a couple minutes the issues were fixed. I am on the portal every day to remote into customer computers with ease. After integrating the customers account in the portal which is pretty simple to do, then you just download a file and run it on a customers computer. Within 1 minute the customer computer shows on your portal in a list of monitored systems. Within two minutes you are able to remotely connect into them using the built in Splashtop software, or if you already have other remote software there is a list of compatible programs/accounts you can link to your Atera. The monitoring they offer and information you can see in real time is incredible. The reports are very helpful getting lists of programs installed on all computers or for audits listing all computers and specs, making sales so much easier to put together. They offer a huge variety of partner software/services like backup, A.I. copilot, Network Discovery Tools, Antivirus and others. Creating scripts, or running scripts from a list created by other users is a great feature. Being able to automate these scripts on a schedule per client business, or even per machine. Still not currently using the built-in ticketing system but plan to finally switch over to it in the near future, along with the AutoPilot option as it should have many benefits like auto creating tickets through chat messages with clients and time tracking with reports so we can easily invoice for our time. It is also supposed to automaticaly create knowledge base articles with steps to take if coming across a problem for a second time. That can be made viewable only to techs or to the customer as well if you like. About to start a live demo of autopilot and excited to see it in action. Looking into costs and implementation as I write this. **What do you dislike about Atera?** There is not much I don't like about Atera. There are a ton of features I do not use though. The Ticketing has ton's of controls which seem great but may take a while to really learn, configure and make work the way I would like them to. These features would be great if you have multiple technicians including track their results and customer satisfaction. As for me being mostly a one man company, I know my results already. For certain features, clients will need a user/email address associated in order to allow them to create a support ticket themselves. Meaning the users need to create and verify their email account. I cannot just have one main email associated with all or multiple computers in a single business, which would be nice and less stress on my customers. Since the ticket would already have the computer name and the users windows account associated with the ticket I don't see a need for every user to have their own account per email just to create a ticket, besides for me to respond directly to them through email which isn't usually needed in my case. Because of this I have not enabled the tray icon for customers knowing they will have trouble checking their email to verify the account creation. However plan to force it upon customers in near future so AutoPilot can be available to everyeone. The Work From Home option that I can offer my customers works great for the few I enabled it on. However, you can only have a single user associated with each computer. You cannot have one PC with multiple users allowed to connect into it, and with Multifactor the code will only go to one persons cell phone. Meaning a second person cannot get a code sent to them even if using the same email account to share access. Works fine in most cases, however some people have a shared computer and would not need simultaneous remote access, just the need for more then one person with remote access to a single PC in which isn't allowed. **What problems is Atera solving and how is that benefiting you?** We used to drive from client to client or walk them through getting us connected remotely into their computer every time they called. Now as soon as they tell us their name and where they work, we can find their computer and quickly, look up information or connect into it within seconds. We can push command prompt or powershell commands remotely without even connecting into their systems. Automate windows updates and system reboots. Keeping track of the number of computers we support at each client location. Pushing antivirus to computers with portals to manage it. Speeds up my daily support we provide our clients, providing faster better, proactive solutions. Soon plan to use AI AutoPilot for ticket creation so I stop getting never ending phone calls for every issue and simple issue hopefully get resolved automatically. MONEY! The ROI of using Atera is incredible! You can charge how you feel fits the services you offer and your customers needs! While only having an upfront cost and/or additional cost per services you choose. **Official Response from Gil Givoni:** > We’re incredibly proud to be supporting your small business of two as you assist hundreds of clients — that’s exactly the kind of impact we strive for. It's fantastic to hear how Atera has helped you simplify remote access, streamline monitoring, run scripts with ease, and boost your overall efficiency. The fact that you’ve been with Atera for 6 years makes your feedback all the more meaningful! We also really appreciate your insights on our pricing model, partner integrations, reporting tools, and script automation — and we're thrilled to hear our support team has delivered quick resolutions whenever needed 🙌 Your thoughtful feedback about ticketing workflows, email verification, and multi-user access for Work From Home is incredibly helpful. These are exactly the kinds of user experiences we want to keep improving. We’ll pass your suggestions along to the product team — especially around simplified ticketing configurations and more flexible remote access options for shared machines. If you haven’t already, we’d love to invite you to the Atera Community — a space where passionate users like you connect, collaborate, and share solutions that drive Atera forward. We’d love to have your voice in the mix! ### 10. atera, easy fix for computers and networks, remotely, a review **Rating:** 3.5/5.0 stars **Reviewed by:** Joab E. | Student , Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Atera?** it has a quick setup like state if you are not an expert, all of the useful features are all on one screen so it is benefical for daily use. their customer supoort chat is readily available for frequently asked questions. **What do you dislike about Atera?** some features can be limited or too basic for other type of work. updates might not be installed smoothly as expected in the beginning. **What problems is Atera solving and how is that benefiting you?** as stated for the purposed used in atera, it combines patch management, remote monitoring, and automation all in one platform website. with the need for these multiple tools, it can help improve the time response to other technical difficulites a beginner user like me can potentially face. it helps us be more effiecient and allows for a more proactive approach in maintaining a system all from a single website dashboard readily available. **Official Response from Gil Givoni:** > It’s awesome to hear that Atera’s quick setup, all-in-one dashboard, and responsive support chat are making things easier for your daily work — especially as someone newer to IT tools. We built Atera with simplicity and accessibility in mind, and it’s great to know that’s coming through for you. We also hear your feedback on feature depth and update smoothness. These insights are invaluable and help guide our product improvements — thank you for sharing them so constructively! If you ever want to exchange ideas, get tips from other users, or join conversations about feature development, we’d love to have you in the Atera Community. It's a great place for beginners and pros alike to grow together. ### 11. Helped us dramatically streamline IT Support **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin S. | IT Manager - Systems and Business Intelligence, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Atera?** More and more features are paid add-ons to the plan, as well as the highly marketed AI autopilot is only available on the most expensive plan. Other platforms offer these features included in the plan, however bill per device, but in the end its still going to end up cheaper than paying for all of these addons and upgrades. We will most likely move away from Atera to alternative options. **What do you dislike about Atera?** Offer additional plans, maybe even per device if it ends up being cheaper for the customer, that include the addons and enable lower plan customers to be able to access AI features. **What problems is Atera solving and how is that benefiting you?** Including the third-party add-ons, it became our go-to one-stop solution for everything related to RMM, Cyber Security, as well as Online Cloud Backups of machines and servers. It is amazing to have all these in one easy-to-access application for our administrators. **Official Response from Sarah Lampert:** > Hi Benjamin, Thanks so much for taking the time to review Atera! Its great to see that Atera has helped you streamline everything you do on a daily basis, especially from a remote connection instead of physically having the machine next to you. Also, happy that you are taking advantage of all of the third-party integrations available. Regarding the additional subscriptions needed, we understand the feedback. These features usually require a lot of development/cost on our end which is the reason for that. So glad that Atera has become your "go-to one-stop solution," we hope that it continues to help you out! Please continue to write requests on our Features Board so that the platform can advance to fit your needs. ### 12. Well-Organized, Easy-to-Understand GUI—Promising in Demo Testing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** It looks to be able to complete all of the tasks I am looking for. The GUI is easy to understaned and well organized. **What do you dislike about Atera?** Have not run into any at the moment, we are in the demo/testing phase. **What problems is Atera solving and how is that benefiting you?** We are looking to replace a bloated software that we purchase yearly but do not use a vast majority of the items but still must be included. ### 13. Love Everything—Nothing to Hate **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Sr IT Service Desk Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Atera?** Ease or use ease of implementation customer support **What do you dislike about Atera?** Nothing all good so far but will like to have accurate size on windows scheduled updates **What problems is Atera solving and how is that benefiting you?** IT SIS related ### 14. Centralized Device History and Notes Streamline Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Sarath T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Atera?** Having device history, scripts, and notes all accessible in a single location has been very helpful, especially when a senior team member leaves the chat. This feature made it much easier for me to continue working without interruption. It also benefits new hires, as they can now take over issues without depending on memory-based handovers. **What do you dislike about Atera?** If notes are not standardized, they can quickly become disorganized, but aside from that, I haven't encountered any other problems. **What problems is Atera solving and how is that benefiting you?** This helps retain essential operational knowledge within the organization, rather than letting it reside solely with individual employees. ### 15. Rare, Scalable Flat-Fee Pricing That Keeps Costs Predictable **Rating:** 5.0/5.0 stars **Reviewed by:** Frankilane M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Atera?** The flat-fee pricing is incredibly helpful. It lets me scale my clients’ device count without my overhead costs skyrocketing, which I really appreciate and find very rare in the industry. **What do you dislike about Atera?** The remote connection agent can become sluggish at times when we initialise it on older machines, which can cause a slight delay when a client is waiting for help. **What problems is Atera solving and how is that benefiting you?** It solved our long-time scaling problem, where adding more managed endpoints used to eat directly into our profit margins. ### 16. Reliable Software Bundling and Deployment Across Client Networks **Rating:** 5.0/5.0 stars **Reviewed by:** Bernad U. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Atera?** The feature that lets me bundle software packages and push them through MSI or executable installers across different client networks feels reliable and trustworthy. **What do you dislike about Atera?** The initial setup for some of the scripts isn’t very easy to complete, and it doesn’t fully meet my needs. **What problems is Atera solving and how is that benefiting you?** It helped us save a lot of time by automating software installation on individual machines, so we didn’t have to handle each setup manually. ### 17. Atera Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Atera?** I am using Atera for long time and its manages my myltiple computers, servers and network remotely. also got a instant alert and fix problem in no time. I like the remote monitoring and remote access of Atera. It is ease to implement and cost effective. **What do you dislike about Atera?** Atera is a cost effective and user friendly tool and have a ticketing system in build. it provide the best customer support and nothing to dislike about it. **What problems is Atera solving and how is that benefiting you?** It has multiple features like automation, remote access, ticketing system, real time alert and so on. ### 18. Remote Alerts Help Us Catch Device Issues Early **Rating:** 5.0/5.0 stars **Reviewed by:** Walter S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Atera?** The remote alert feature is really helpful, because it lets us catch device issues before users even notice them. **What do you dislike about Atera?** Sometimes the alerts are triggered with very little context, which can make it hard to understand what caused them. **What problems is Atera solving and how is that benefiting you?** It’s been very helpful for our support team to manage and fix issues remotely, so we don’t need to manually check each device. ### 19. Solid for IT Management but Lacks Crucial Features **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen r. **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** I like the detailed information Atera provides for each computer, and the software inventory feature is nice. **What do you dislike about Atera?** I have never got the ticket system to work and it seems to be delayed when it comes to if a device is online or not. **What problems is Atera solving and how is that benefiting you?** Atera helps me monitor the health status of computers and manage software updates. I like the detailed information it provides for each computer and its software inventory. ### 20. Streamlined Support with Integrated Ticketing and Device Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Victor S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Atera?** The ticketing system connects directly with device monitoring, which makes my daily support workflow much easier and more straightforward. **What do you dislike about Atera?** I’d like the ticket filtering and sorting to be more flexible, especially when working with large volumes. **What problems is Atera solving and how is that benefiting you?** It helped remove the need to switch between different tools for device monitoring and ticket management during support operations, which made the workflow smoother. ### 21. Makes daily IT work a lot less stressful **Rating:** 5.0/5.0 stars **Reviewed by:** Steve R. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Atera?** As a systems administrator, I’ve been using Atera primarily for its monitoring and patching capabilities. With Atera, I can conveniently view disk space, CPU usage, and overall system health all in one dashboard. The remote access feature functions smoothly. I was also pleasantly surprised by the inclusion of the AI Copilot. **What do you dislike about Atera?** Configuring the alerts required a bit of time, and initially, I received more notifications than I actually needed. **What problems is Atera solving and how is that benefiting you?** Overall, Atera allows me to proactively address issues rather than spending my entire day reacting to them. It enables me to manage a greater number of systems with significantly less manual effort. ### 22. Consolidated RMM and help desk that actually saves time **Rating:** 4.5/5.0 stars **Reviewed by:** Samee C. | Sr. System Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Atera?** The platform combines RMM, ticketing/PSA, and remote access in a way that cuts context switching, with quick agent installs, reliable Splashtop sessions, and automation profiles for patching and routine tasks. Real-time monitoring and asset inventory make onboarding new environments faster, and pricing per technician with unlimited devices simplifies scaling. Automation profiles are a standout—being able to schedule OS and third‑party patching, run scripts, and apply profiles to new agents reduces manual effort week over week. The integrated ticketing ties directly to devices, so troubleshooting from the ticket view is straightforward. Setup is fast, remote access is responsive, and the all‑in‑one model (RMM + PSA) means fewer tools to manage; alerts, thresholds, and shared scripts help standardize routine fixes across customers. **What do you dislike about Atera?** Some capabilities sit behind higher tiers or add‑ons (like certain AI features and advanced reporting), so costs can creep as needs grow; the mobile app and ticketing are functional but still feel a bit clunky compared to dedicated tools. **What problems is Atera solving and how is that benefiting you?** Atera consolidates RMM, ticketing, remote access, and patch automation into one platform, which eliminates tool sprawl and the overhead of juggling multiple systems day to day. Real-time monitoring and alerting help catch issues early, while automation profiles and scripted tasks reduce repetitive work, so technicians can focus on higher‑impact requests. ### 23. Stay far away **Rating:** 0.0/5.0 stars **Reviewed by:** David S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2025 **What do you like best about Atera?** Nothing. Inability to talk to actual support and inability to cancel and be refunded for non use is an automatic 0. **What do you dislike about Atera?** No support. Everything foreign, even though all its clients are going to be more than tier 1. Inability to cancel and given a prorated reimbursement. No ability to talk to anyone stateside or escalate. Tried to cancel and haven’t gotten a response in over 2 weeks. **What problems is Atera solving and how is that benefiting you?** None. Literally trying to cancel and they just keep taking my money. ### 24. Atera ROCKS with Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anders S. | Driftansvarig **Reviewed Date:** December 09, 2025 **What do you like best about Atera?** I love Atera; it really rocks! The support is amazing, just a couple of clicks away, and they always help me out when I have an issue or problem. Problems are solved fast, so I can get back to my work. The initial setup was super easy, which I really appreciated. **What do you dislike about Atera?** The license handling. It would be super nice to be able to give agents different licenses, rather than needing to get all agents the same. **What problems is Atera solving and how is that benefiting you?** Atera helps manage our environment efficiently, especially when colleagues leave. The support is great at solving issues quickly, which gets me back to work fast. ### 25. Single Dashboard Makes Multi-Office Endpoint Monitoring Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Vincy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Atera?** The biggest help is being able to monitor endpoints across multiple offices from a single dashboard. **What do you dislike about Atera?** It would be great to have deeper customization options for the reporting tools. **What problems is Atera solving and how is that benefiting you?** It has saved us time by centralising control over endpoints, and it has reduced the time we used to spend manually checking device health across different locations. ### 26. Atera Streamlines ISP Monitoring Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** manoj s. **Reviewed Date:** February 13, 2026 **What do you like best about Atera?** I like Atera for how it uses Copilot to assist and how it saves previous data and summarizes it for us to understand easily and save our time. It's easy to use and saves our time. **What do you dislike about Atera?** nothing **What problems is Atera solving and how is that benefiting you?** I use Atera for monitoring tickets and ISP statuses. I like how it uses Copilot to assist us, saves previous data, and summarizes it, which makes understanding easier and saves time. ### 27. Easy Setup, All-in-One RMM That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** Easy setup, all in one product, solid RMM tool **What do you dislike about Atera?** A bit pricy for a small IT team, better reporting **What problems is Atera solving and how is that benefiting you?** End user support, remote management ### 28. Scalable, User-Friendly, and Perfect for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta B. | Telecommunications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Atera?** Really the reason we chose Atera was because it allows us to scale the user base of our clients without altering the costs. We are a small team, but with a large number of customers, Atera is friendly and easy to use. **What do you dislike about Atera?** There is nothing I dislike or find negative, it is an excellent platform. **What problems is Atera solving and how is that benefiting you?** Low costs, high efficiency, tickets in a short time, Atera is innovative and has tools never seen before, I love it because it gives me great remote support. ### 29. Reliable Windows Update Automation That Saves Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Juan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** The Windows update automation profiles are very helpful and reliable, and they have saved us hours of manual work. **What do you dislike about Atera?** The macOS agent isn’t nearly as robust as the Windows version, and we often run into permission hurdles during remote installs. **What problems is Atera solving and how is that benefiting you?** The hardware health monitoring dashboard is extremely helpful, and it’s helping us move from a break-fix, reactive culture to a more proactive maintenance schedule. ### 30. AI Feature Makes Issue Resolution Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin N. | It specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Atera?** I like the AI feature it is informative when it comes to an issue and able to recognize if an issue needs to be escalated **What do you dislike about Atera?** Only issue I see with atera it closes tickets when it is not ready to close or as not been resolved by a technician **What problems is Atera solving and how is that benefiting you?** Assisting how to map printers ### 31. Simple management with excellent value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Phil I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Atera?** I like the good value for money and the ease of use of Atera. Additionally, the initial setup was very easy as you were guided step by step. **What do you dislike about Atera?** There is nothing that I don't like **What problems is Atera solving and how is that benefiting you?** I use Atera to detect problems early and to keep an overview of the clients' IT landscapes. ### 32. Wonderful tool for the orgnisation having 5K to 10K devices **Rating:** 5.0/5.0 stars **Reviewed by:** Nilesh S. | Assistant Manager IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Atera?** Cost effective and user friendly dashboard for everyone to understand for day to day use **What do you dislike about Atera?** More options for patch managment could have been better **What problems is Atera solving and how is that benefiting you?** Software deployment & patch managment saving our all manual efforts which saving lots of hours ### 33. RMM–Helpdesk Integration That Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Mariya M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Atera?** Integrating the RMM with the helpdesk ticketing system has been a major boost to our efficiency, making it much easier to keep everything coordinated and moving smoothly. **What do you dislike about Atera?** The reporting module’s UI feels a bit outdated compared to other modern interfaces. **What problems is Atera solving and how is that benefiting you?** Now, a small team like ours can manage 100 endpoints across several physical locations from a single screen, without needing multiple disparate tools. ### 34. Excellent Value and Effortless Setup for Endpoint Management **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Atera?** Setting up the agent deployment and baseline monitoring is straightforward, and I appreciate that for the price, you get unlimited endpoints for a fixed fee per technician. This makes it an excellent value. **What do you dislike about Atera?** The support team's responsiveness is inconsistent, and at times we find ourselves having to troubleshoot platform bugs on our own. **What problems is Atera solving and how is that benefiting you?** It provides us with the essential infrastructure and visibility we need, without the burden of an expensive per-device fee. This is especially important for a small MSP like ours. ### 35. Effortless Setup and Intuitive Interface—Atera Makes IT Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Max S. | Process integration lead, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** Tickets easily and everything by Atera, everyone should use it, it has a clean, intuitive and easy to use interface, it does not make me feel that I am lost. Honestly, I have set it up without any inconvenience. The monitoring is good and easy, the support is efficient. **What do you dislike about Atera?** It's a good platform, I see no need to make improvements. **What problems is Atera solving and how is that benefiting you?** It's simple to create tickets and very user-friendly for work tasks. The remote connection feature works exceptionally well. ### 36. Everything in One Place: Monitoring, Ticketing, and Scripting in One Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Rioualen M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Atera?** The biggest benefit for us is having everything in one place. We can monitor devices, manage tickets, and run scripts from a single dashboard. **What do you dislike about Atera?** The reporting features could be more customizable. **What problems is Atera solving and how is that benefiting you?** This helps our IT team manage a huge number of devices without needing several separate tools. ### 37. Atera Brings Monitoring, Ticketing, and Patching Into One Simple Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Mary J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Atera?** We used seperate tools for monitoring , ticketing and patching before , atera brings everything into one place , which makes it daily work much simplier. **What do you dislike about Atera?** Some of the more advanced features take time to fully understand. **What problems is Atera solving and how is that benefiting you?** This reduces tool switching and improves overall efficiency. ### 38. Cost-Effective, All-in-One Platform with Powerful Automation and Rapid Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Atera?** The Pricing Model: This is almost always the #1 praised feature. Users love the per-technician pricing, which allows for unlimited endpoints (devices). This is seen as highly cost-effective, predictable, and scalable compared to competitors that charge per device. All-in-One Platform: Many users appreciate having Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and a ticketing/helpdesk system all in one place. Ease of Use: The platform is frequently described as having a clean, intuitive, and user-friendly interface. Many find it easy to set up and navigate with a minimal learning curve. Automation & Scripting: The built-in automation features and the extensive "Shared Script Library" are highly valued for streamlining routine tasks, deploying software, and saving technicians time. AI Features: The newer AI capabilities (like AI Copilot) get positive mentions for helping to summarize tickets, generate scripts, and provide solutions, which speeds up troubleshooting. Fast Feature Rollout: Atera is often praised for its rapid development cycle, releasing new features and updates frequently (often every few weeks), and for being responsive to its user community's feedback. Good Remote Access: Many users find the integrated remote access (Splashtop or AnyDesk) to be fast and reliable for supporting end-users. **What do you dislike about Atera?** Performance & Reliability: This is the most significant category of complaints. Many users report that the web interface is slow, "laggy," and "buggy," with long load times for simple tasks like opening a device's details. Agent Stability Issues: A widespread complaint is that Atera agents will frequently and incorrectly report devices as "offline" even when the machines are online and connected to the internet, making monitoring unreliable. Unreliable Patch Management: This is a major pain point. Users consistently report that the patch management system is "unreliable," "misses" critical updates, fails to install patches without clear error messages, and provides poor reporting. Scripting & Automation Failures: While some love the feature, many others complain that scripts "often fail" to run, citing "agent unavailable" errors even on online devices. This unreliability undermines the value of the automation. Weak Reporting: The built-in reporting is frequently described as "poor," "superficial," "lacking," or "useless" for gathering deep insights. Ticketing System Limitations: Some users find the built-in PSA and ticketing system to be too basic or "lacking" compared to dedicated solutions, with complaints of duplicate tickets being created. Agent Auto-Update Failures: Users have reported that the Atera agent itself does not always auto-update properly, forcing them to manually uninstall and reinstall agents, which can create duplicate devices in their dashboard. AI is a Paid Add-on: Some users were disappointed to find that the heavily marketed AI Copilot features are an extra monthly cost per technician, not included in the standard subscription. **What problems is Atera solving and how is that benefiting you?** One major challenge with many IT management solutions is the high and unpredictable cost of software. Paying for each computer or server you manage can quickly become expensive, and the total cost fluctuates as you add or remove client devices. Atera addresses this with its per-technician pricing model, which is a significant advantage. This approach offers users a predictable, fixed monthly fee, making it easier to scale and add more devices without worrying about increased costs. Another common issue is the need to juggle multiple tools for different tasks. Technicians often find themselves switching between separate programs for ticketing, remote control, and device monitoring, which can be inefficient and time-consuming. Atera stands out as an "all-in-one" platform, integrating RMM, PSA (ticketing), and remote access into a single system. This integration streamlines the workflow for users, reducing the hassle of managing multiple tools. Repetitive, manual tasks are also a significant drain on IT professionals' time. Tasks like running the same scripts, installing standard software, or creating tickets for recurring issues can be tedious. Atera's automation and AI features, such as the Shared Script Library and AI Copilot, are designed to take over these routine responsibilities. This not only saves users time but also speeds up troubleshooting and allows them to focus on more complex challenges. Finally, many IT management tools are known for their complexity and steep learning curves, often requiring extensive training. In contrast, users frequently mention that Atera is easy to use and features a clean interface. This results in a shorter learning curve, enabling technicians to become productive much more quickly. ### 39. Atera AIOps: Effortless Alert Management and Time-Saving Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Atera?** I really appreciated how Atera AIOps reduces alert noise. The AI does a great job filtering out unnecessary alerts and highlighting only the important ones, which I found very helpful. The automated insights also saved me a lot of time. **What do you dislike about Atera?** Some of the advanced AI recommendations could benefit from more detailed explanations, especially for new team members. Providing clearer guidance would help them understand and implement these suggestions more effectively. **What problems is Atera solving and how is that benefiting you?** This product addresses both alert fatigue and the challenges of reactive IT work. ### 40. Atera Centralizes Alerts & Remote Sessions to Keep Us Ahead of Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Atera?** Atera helps me coordinate alerts and remote sessions in one place, so I no longer need to switch between tools. Alerts also show up before users report issues, which makes it easier to stay ahead of problems. **What do you dislike about Atera?** Tuning the threshold took some time, but it helped reduce the noise. **What problems is Atera solving and how is that benefiting you?** This centralizes monitoring and reduces tool sprawl, making it easier to keep everything in one place. ### 41. Centralised Monitoring That Scales Seamlessly with Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Anwar K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Atera?** As the number of our devices rapidly doubled, having centralised monitoring helped us avoid any blind spots. It allowed us to identify which systems were having issues without having to wait for users to report problems, which was a significant advantage. **What do you dislike about Atera?** The initial setup was confusing, but I was able to resolve the issues eventually. **What problems is Atera solving and how is that benefiting you?** It helps maintain visibility even as things grow quickly and in an organized way, preventing any loss of oversight during rapid expansion. ### 42. Automated Patching and Clean Dashboard Make Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Milton A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Atera?** Automated patching and scripting help reduce the menial tasks we face each week. The dashboard is clean and allows us to quickly view device health at a glance. **What do you dislike about Atera?** Some parts of the user interface feel unintuitive, particularly when it comes to configuring scripts or setting up custom alerts. **What problems is Atera solving and how is that benefiting you?** This tool helps reduce the time I spend on manual updates and monitoring systems, which in turn frees me up to focus on higher-level projects. ### 43. Seamless Ticketing Integration That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Anuar C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Atera?** The ticketing workflow integrated seamlessly with the way our team already operated, making adoption quick and easy. I appreciated the alerts, and the way tickets and asset information are linked really saved me time. **What do you dislike about Atera?** Some of the automation logic felt a bit rigid, and I still found that certain edge cases required manual intervention. **What problems is Atera solving and how is that benefiting you?** The best aspect is the centralized incident tracking, which significantly cuts down on the time wasted switching between different systems. ### 44. Streamlined Workstation & Server Management with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** Being able to manage all of your workstations and servers, run scripts, and automate tasks **What do you dislike about Atera?** When the Atera agent breaks the connection and the device is no longer accessible. When the remote access software breaks and remote access is no longer available. **What problems is Atera solving and how is that benefiting you?** Automation and management of servers and endpoints. Remote troubleshooting for end users ### 45. Reliable ServiceNow API Sync That Makes Managing 1,000+ Endpoints Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rachana T. | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Atera?** Managing over 1,000 endpoints is much easier now. Automations and integrations have reduced the manual workload, and the serviceNow API sync works reliably. Incidents flow bi-directionally, so ServiceNow remains the single source of truth. **What do you dislike about Atera?** The initial integration setup required careful mapping and thorough testing to get everything working properly. **What problems is Atera solving and how is that benefiting you?** This has reduced the IT workload while keeping ServiceNow as the system of record. ### 46. Smooth Client Onboarding with Fast Agent Deployment and Policy Assignment **Rating:** 5.0/5.0 stars **Reviewed by:** Cerina S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Atera?** The new client sites onboarding was very smooth, and the agent deployment and policy assignment happened quickly. **What do you dislike about Atera?** When we switch to the large client accounts, the UI sometimes feels sluggish. **What problems is Atera solving and how is that benefiting you?** It helps us maintain and continue standardizing monitoring and maintenance across all of our managed accounts. ### 47. Real-Time Monitoring and Solid Remote Access—Total Visibility Without VPN Hassles **Rating:** 5.0/5.0 stars **Reviewed by:** Alia B. | IT Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Atera?** The real-time endpoint monitoring and alerting give us visibility we didn’t have before. The remote access feature is solid and helps us resolve issues quickly, without VPN headaches. **What do you dislike about Atera?** The patch management feature sometimes doesn’t detect certain updates, or it finishes without clear indicators of whether the process was successful. **What problems is Atera solving and how is that benefiting you?** It helps centralize monitoring and ticketing, which reduces downtime and streamlines day-to-day IT operations. ### 48. Atera Streamlines Daily Tasks and Keeps Us Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Sysadmin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Atera?** Atera allows me to complete my daily tasks quickly and organize all my company's information. **What do you dislike about Atera?** There is nothing I can think that makes me dislike Atera. **What problems is Atera solving and how is that benefiting you?** Organization, Patch Management, Help Desk, and so on. ### 49. Clean, Intuitive UI That Gets New Hires Productive Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Benedic T. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Atera?** The UI is very clean, so it doesn’t require many days of training to get a new hire productive. **What do you dislike about Atera?** The notification system is extremely noisy, and we need additional tuning to make it more manageable. **What problems is Atera solving and how is that benefiting you?** It gave us a unified view of all our hardware inventory; before, we were managing it across three different spreadsheets. ### 50. Outstanding RMM and Inventory Tracking Features **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Q. | IT Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Atera?** I like the RMM feature as well as the inventory tracking and reports. **What do you dislike about Atera?** None so far! I cannot find anything wrong with Atera at the moment. **What problems is Atera solving and how is that benefiting you?** Atera allows the IT department the capability to quickly remote to a users desktop and assist them. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?171026a671=443c2469b5&4420b7506c=b42c25a675&8abe3d11e2=506772ec12&d46789651b=ae5be4639b&eb0c395404=ecd6a3e354&locale=fr&page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+16%3A10%3A22+-0500&secure%5Bsession_id%5D=022a32e9-e460-497f-82fb-c98a3f85c97d&secure%5Btoken%5D=029999bb5fcd392f8aea53d444440ff72fbac21259b2f33fe61941bd1d341a28&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,409 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,936 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (197 reviews)