AssetWatch has helped us identify potential failures before they create downtime. I like having open access to the AssetWatch team. I can email them and get a timely response to questions or concerns that come up in my daily work. The continuous vibration monitoring program brings the most value to me. I can check how individual equipment is running on a particular day and review the vibration after maintenance to verify smooth operation. Once we got things going, the experience has been good. Review collected by and hosted on G2.com.

I’ve had some issues with the scheduling program, though AssetWatch seems to be working to resolve them. I’ve also had issues sending oil samples outside our quarterly schedule and not receiving results. I was told they charge quarterly rather than by the sample, and one of my samples was lost at the lab. Getting the devices set up, installed, and online was not a great process and took about six months to get all our hotspots and hubs in place. An AssetWatch tech told me the customer was responsible for the installation, which I don’t believe to be true. Review collected by and hosted on G2.com.