GW

Grace W.

Event Marketing Manager

Consumer Goods

Mid-Market (51-1000 emp.)

8/20/2026

"Workload View Helped Us Spot and Fix Ticket Imbalances Fast"

4.5/5

What do you like best about Asana?

Did not expect to care about the workload view honestly, added it as an afterthought when setting up the team. Turned out one of my support reps had way more tickets assigned than everyone else without me realising it, just crept up over a few weeks. Saw it plainly on the workload chart and moved some tickets around before she said anything about being overwhelmed. Small feature, but caught something I would've missed otherwise. Review collected by and hosted on G2.com.

What do you dislike about Asana?

It only counts tasks assigned, not how complex each one actually is, so someone with five quick tasks looks the same as someone with five massive ones on the chart. Had to eyeball actual difficulty myself on top of what the chart showed. Review collected by and hosted on G2.com.

What problems is Asana solving and how is that benefiting you?

Wasn't looking for this feature specifically but it ended up mattering more than the stuff I actually set the tool up for. Redistributing work before someone's underwater beats fixing it after they're already burnt out and fustrated. The chart not accounting for task difficulty is a real gap, so it's a starting point, not the full picture, but even that's move visiblity than I had before. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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