G2

Mike W.

owner

Small-Business (50 or fewer emp.)

9/29/2026

"ARI Does So Much More Than Invoicing!"

5/5

What do you like best about ARI (Auto Repair Software)?

What I like best about ARI is how much it brings together in one platform. I can manage estimates, invoices and inventory, report completed services to CARFAX, offer online booking directly through my website, and even use an AI booking assistant to help customers schedule service.

The AI booking assistant has honestly become one of my favorite features. Combined with responsive customer support and the amount of functionality included for the price, ARI gives me many of the tools I need to run and grow my business without having to piece together several different systems. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

There honestly isn’t much I dislike about ARI. If I had to choose something, I’d like to see even more customization and integration options, particularly with the online booking system. Being able to have even greater control over how the booking experience looks and functions when integrated into my own website would be a big improvement.

That said, these are more features I’d like to see added than major complaints. Overall, I’ve been very satisfied with the platform, especially considering the value it provides. Review collected by and hosted on G2.com.

What problems is ARI (Auto Repair Software) solving and how is that benefiting you?

ARI helps solve one of the biggest challenges of running an automotive service business: keeping everything organized while creating a professional experience for the customer.

It gives me one place to manage customers, vehicles, estimates, invoices, inventory and service history instead of relying on several disconnected systems. Online booking and the AI booking assistant also help capture customers when I’m busy working on vehicles and can’t immediately answer the phone.

The CARFAX reporting is another major benefit because it allows completed maintenance and repairs to become part of the vehicle’s service history.

For a growing mobile auto service business, ARI helps automate administrative work, reduces the number of separate tools I need, and lets me spend more time actually servicing customers and growing the business. Review collected by and hosted on G2.com.

Response from Hristo B. of ARI (Auto Repair Software)

Hey Mike, thanks for the awesome review. We love that you are taking advantage of the AI features and the whole integration package, and that it's making a difference for your business. We appreciate the feedback about the online booking experience - we'll share it with our team.