![John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M.")
JM

John M.

Owner

Automotive

Small-Business (50 or fewer emp.)

7/22/2026

"Easy to Use, Great Value, and Helpful Chat Support"

5/5

What do you like best about ARI (Auto Repair Software)?

Overall, it’s easy to use. The chat support is a lifesaver whenever I get stuck, and the Partstech integration is awesome. For what you get, the monthly cost feels like a great value. I also love being able to save documents directly to repair orders, whether or not the customer can see them. The online portal is another feature I like, since any/all customers can use it. Texting estimates and getting a signature and approval instantly is another big bonus. Review collected by and hosted on G2.com.

What do you dislike about ARI (Auto Repair Software)?

The menus can be confusing at times. The AI integrations that build the RO for you are pretty slow. The AI info itself seems to work okay, but I don’t use it very much. Review collected by and hosted on G2.com.

What problems is ARI (Auto Repair Software) solving and how is that benefiting you?

The biggest problem I had was previous repair tracking. Also financially, tracking payments and customers deposits was made easier. The main benefit is knowing where every dollar is, and what repairs were already completed. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 127 reviewers think of ARI (Auto Repair Software)

4.6 out of 5 · Verified reviews from real users

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