Respond is streamlined and seamless in its product. It provides simple user management whilst providing detailed insights and reporting. The configuration of the system is relatively simple to navigate and implement. Review collected by and hosted on G2.com.

The system can be slower when providing user capabilities already rolled out to other businesses and platforms worldwide. The development can be basic and not provide information that would naturally be beneficial to businesses. For example audit history would be beneficial to be used for reporting, I.e who has accepted the email attachment when automatically attached by the system, or how many times has a case been viewed by a complaint handler and not allocated. These would provide insights for customer improvement as well as reviewing employee behaviours. Review collected by and hosted on G2.com.