# APS Reviews **Vendor:** APS **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 826 ## About APS APS (Automatic Payroll Systems, Inc.) is a type of Human Capital Management (HCM) solution designed to help users streamline payroll and HR processes. This all-in-one, cloud-based platform equips businesses with the necessary tools to manage their workforce efficiently and effectively, catering to a wide range of organizational needs. By consolidating various HR functions into a single platform, APS allows organizations to enhance their operational workflows and improve overall productivity. The APS platform is particularly beneficial for small, mid-sized, and larger organizations seeking to optimize their HR functions. It offers a comprehensive suite of features that address various aspects of human capital management. With dedicated modules for payroll management, HR management, time and attendance tracking, workforce analytics, and benefits administration, APS provides a holistic approach to managing employee-related processes. This makes it suitable for HR professionals, payroll administrators, and business leaders who require a reliable system to enhance their operational efficiency. One of the standout features of APS is its payroll management capabilities, which ensure accurate and timely payroll runs. This includes automatic tax calculations and compliance with federal, state, and local regulations, allowing businesses to navigate the complexities of payroll with ease. The HR management module further supports organizations by offering tools for employee data management, performance tracking, and applicant tracking, thus streamlining the hiring and onboarding processes. Additionally, the time and attendance feature allows real-time tracking of employee hours, integrating seamlessly with payroll for precise wage calculations. Businesses benefit significantly from using APS due to its ability to enhance efficiency and accuracy. By automating payroll and HR processes, organizations can reduce the time and effort required to manage these functions, allowing them to focus on strategic initiatives. The platform's workforce planning tools provide insights into labor costs and headcount management, aiding in informed decision-making. Furthermore, APS helps organizations maintain compliance with ever-changing tax laws and employment regulations, mitigating the risk of penalties and fines. The value that APS offers extends beyond its core functionalities. Its scalable design means that the platform can grow alongside a business, making it a versatile solution for organizations of varying sizes. The user-friendly interface simplifies complex tasks, ensuring that users can navigate the system with ease. APS' guided implementation process ensures visibility, accountability, and long-term success. Additionally, APS provides personalized support and training resources, ensuring that users can maximize the platform's benefits. With seamless integration capabilities with other business systems, such as accounting and ERP software, APS fosters a cohesive workflow that enhances overall productivity. ## APS Pros & Cons **What users like:** - Users value the **exceptional customer support** from APS, highlighting their responsiveness and commitment to client feedback. (47 reviews) - Users commend the **exceptional customer support** of APS, highlighting responsiveness and a commitment to addressing needs. (44 reviews) - Users highlight the **user-friendly interface** of APS, making it easy to navigate and utilize effectively. (41 reviews) - Users value the **user-friendly payroll system** of APS, appreciating its organized implementation and excellent customer support. (32 reviews) - Users praise the **streamlined payroll process** of APS, facilitating efficient management from recruitment to payroll. (30 reviews) - Users appreciate the **user-friendly payroll management** of APS, ensuring reliable and efficient processing for their needs. (30 reviews) - Users value the **swift response time** of APS, consistently receiving timely and helpful assistance from their knowledgeable team. (29 reviews) - Features (23 reviews) - Comprehensive Features (22 reviews) - User Interface (22 reviews) **What users dislike:** - Users find the **limited customization** in APS frustrating, especially regarding report merging and system configurations. (18 reviews) - Users express frustration over the **limited features** of APS, particularly regarding customization and document uploads. (18 reviews) - Users find the **missing features** of APS limit functionality, making tasks like employee management and reporting challenging. (15 reviews) - Users find APS to have **user-unfriendly features** , making navigation and training more complex than necessary. (13 reviews) - Users note that APS can be **not intuitive** , making it challenging to navigate and make changes without assistance. (11 reviews) - Users report **poor customer support** with attention to detail and navigation challenges complicating their experience with APS. (11 reviews) - Users find **system limitations** frustrating, as they hinder direct updates and restrict access to the full database for reporting. (11 reviews) - Users find the **learning curve challenging** , often struggling to locate features and requiring assistance for setup. (10 reviews) - Limited Capabilities (9 reviews) - Payroll Issues (9 reviews) ## APS Reviews ### 1. Strong Core Features with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie V. | Senior Sharepoint Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about APS?** What I like best about APS is the reliability and consistency it provides. The platform is intuitive, easy to navigate, and helps streamline daily tasks without a steep learning curve. What is most helpful about APS is the efficiency it creates. It reduces manual effort, centralizes important information, and gives clear visibility into processes, which saves both time and resources. The upsides to using APS are improved productivity, better accuracy, and smoother collaboration. Having a dependable system in place means fewer errors, quicker turnaround, and more confidence in the results. **What do you dislike about APS?** What I dislike about APS is that some features can feel limited or less customizable. While the core functionality is strong, there are times when more flexibility or advanced options would make it even better. What is least helpful about APS is the occasional learning curve for new users. It may take some time to get familiar with certain workflows or settings before using them effectively. The downsides to using APS are mainly related to scalability and integration. As needs grow, it would be helpful if APS connected more seamlessly with other tools or offered more advanced reporting options. **What problems is APS solving and how is that benefiting you?** APS is solving the problem of manual, time-consuming processes by automating and centralizing them in one system. This reduces duplicate work, minimizes errors, and makes information easier to access when it’s needed. It also addresses the challenge of visibility and accountability — giving clear insight into tasks, deadlines, and responsibilities. That makes it easier to stay organized, track progress, and ensure nothing falls through the cracks. The benefit to me is greater efficiency, accuracy, and peace of mind. I can focus more on higher-value work instead of repetitive tasks, and I know the information I need is reliable and up to date. **Official Response from Samantha Serigny:** > We're thrilled to hear that you find APS reliable, intuitive, and efficient. We understand the importance of flexibility and advanced options, and we're continuously working to enhance our platform's features. Your feedback about scalability and integration is valuable, and we'll take it into consideration for future improvements. ### 2. Economical, Straightforward Platform That Keeps Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Tara C. | Human resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about APS?** APS is an evolving platform that’s extremely economical for small to midsize businesses. It’s not a flashy platform, but it’s easy to work with and straightforward to use. The newer features that are coming in show a clear desire to keep improving and evolving. The reps are helpful as well. **What do you dislike about APS?** For longtime users, the updates and evolutions aren’t always automatically initiated or clearly surfaced. Features like E-Verify integration, background checks, and benefits management are genuinely helpful, but sometimes you have to ask what’s possible, only to realize it’s already available as a built-in feature. **What problems is APS solving and how is that benefiting you?** They’re a solid, basic platform with a fairly intuitive structure. They also work well as a dev team, helping to fix problems and kick off new processes when needed. **Official Response from Samantha Serigny:** > Thank you for sharing your positive feedback about APS! We're thrilled to hear that you find our platform economical, straightforward, and continuously improving. We appreciate your comments about our helpful representatives and the value you see in our evolving features. We understand your concerns about updates not being automatically initiated or clearly surfaced for longtime users. We will work on improving our communication regarding new features and enhancements to ensure all users are aware of the available functionalities. If you have any specific suggestions or further feedback, please feel free to reach out to us. We are here to assist you and ensure you have a seamless experience with APS. Thank you for choosing us as your workforce management solution! ### 3. Exceeds our Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Christine K. | Accounting Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2014 **What do you like best about APS?** The customer service from APS is by far the best I have ever received. When I switched to a new job I convinced my new company to take APS on as our payroll provider. The individual attention that we received during implementation, along with the continued support we received from our dedicated account team is wonderful. **What do you dislike about APS?** One of the downsides of APS is the limited customization of reports. Many times, the reports I need are a combination of multiple reports that are unable to be merged. **Recommendations to others considering APS:** If you are considering APS Payroll Solution I strongly suggest choosing them. They have met all of our needs, as well as continued to check on our progress in order to determine how they can help us better utilize the system to its full potential. **What problems is APS solving and how is that benefiting you?** Onboarding is one of our major challenges and APS has been able to help reduce the number of employees that were overlooked due to the nuances of our company. We have been able to onboard new staff in a much more efficient and streamlined way than before. **Official Response from Hope Dasher:** > Thank you so much, Christine! We truly appreciate your continued trust in APS and are thrilled to hear that our team has exceeded your expectations. It means a lot that you not only had a great experience at your previous company but also brought APS with you to your new role — that’s the highest compliment we could receive. We’re also grateful for your feedback about report customization. Our product team is always looking for ways to make reporting more flexible and user-friendly, and insights like yours help guide those improvements. We’re so glad APS has helped make your onboarding process more efficient, and we look forward to continuing to support you and your team! ### 4. Supported and Valued **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley A. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about APS?** I continue to find the support provided by APS superior to other HRIS platforms I have used. My APS Support team is exceptionally friendly and committed to resolving issues. As a customer, I genuinely feel that my feedback is valued. APS was in the process of updating their website interface, and during early access, customers were invited to review the upcoming features and provide feedback. The initial design was quite bright, which was challenging for me due to light sensitivity. I submitted my feedback with modest expectations, but to my surprise, APS responded promptly with screenshots of proposed changes and sought my input. These adjustments were incorporated into the final design. My HR department, consisting of just myself, played a role in this improvement. At APS, you are not just another customer; you are considered an integral part of the APS team. **What do you dislike about APS?** APS reports could use some additional features. There are a lot of standard HR reports that could be added to the reports manager. Reports for discrimination testing for insurance plans, 403b report for audits, the standard HR reports. ASP has the ability to pull the data needed; however, you need to run multiple reports and combine them into an Excel spreadsheet. I feel APS has a lot of room to grow with its reporting functionality. **What problems is APS solving and how is that benefiting you?** APS makes things more efficient. Giving me more time to work on other projects that need to be completed. APS has made payroll more efficient and less time-consuming **Official Response from Casey Chaudoir, MBA:** > We are delighted to hear that APS has made your work more efficient, allowing you to focus on other projects! Thank you for your feedback, and please let us know how we can continue making payroll and HR easier for you, Ashley! ### 5. Outstanding Customer Service with Fast, Helpful Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy L. | HR/Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about APS?** APS offers outstanding customer service. When you sign up, you are assigned a dedicated team of four knowledgeable and helpful members. You can reach out to them by email or phone without any hassle, and you’ll get connected to a real person right away. If your assigned team can’t resolve your issue, they will make sure to direct it to the appropriate person, who will also get back to you promptly. **What do you dislike about APS?** One drawback of APS is that I cannot enter foreign addresses for employees who are based in other countries. It would be very useful if this feature were available. I manage a seasonal group that comes in for the summer, and at the end of the year, it becomes quite a hassle to update all the outgoing documentation. **What problems is APS solving and how is that benefiting you?** APS is a user-friendly system that has made processing payroll much simpler and faster for me. The option to recall a payroll batch is truly a game changer. I also appreciate that there is no extra fee for running an unscheduled payroll batch. The pricing is affordable. Additionally, the ability to customize reports to meet specific needs is very helpful. **Official Response from Hope Dasher:** > Thank you so much, Cindy! We’re thrilled to hear that our dedicated support team has made your experience such a positive one. Providing fast, knowledgeable, and personal service is something we take great pride in, so your feedback means a lot. We also appreciate your suggestion about entering foreign addresses — that’s valuable insight. It’s great to hear that features like customizable reporting and the ability to recall payroll batches have helped make your payroll process smoother and more efficient. We truly value your partnership and look forward to supporting you for years to come! ### 6. All-in-One HR Solution with Smooth Integration and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Akarsh D. | Search Engine Optimization Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about APS?** It brings our HR, payroll, and time tracking into a single system that we use every day, and the ease of use is great once everyone is onboarded. It has the right number of features to manage the employee data, schedules, and payroll without being too complicated. Implementation needed some support, but the APS team was helpful and responsive throughout every step of the setup. Integration with our existing systems was pretty smooth with the ongoing support and clarification by APS team. **What do you dislike about APS?** Reporting customization is limited, and some features take time to find. Set up required more help than expected, and occasional system slowdowns can disrupt payroll. **What problems is APS solving and how is that benefiting you?** Aps has eliminated manual payroll and attendance tracking, reducing errors and compliance issues. With employee data, payroll, and time connected in one system, we save time each pay cycle and have more confidence that everything is accurate. **Official Response from Hope Dasher:** > Thank you for sharing your experience with APS! We’re happy to hear that the platform has helped simplify your HR, payroll, and time tracking and that our team provided helpful support during your setup and integration process. We appreciate your comments about reporting and navigation. Our product team is always working to improve these areas, and feedback like yours helps guide those updates. It’s great to know APS has helped your team save time and reduce errors each pay cycle. We value your partnership and are always here to support you. ### 7. APS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Millen M. | Admin Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about APS?** APS is user friendly. I am able to naviagte through the various programs. The payroll process is very user friendly as well. The staff is always available to assist with any questions I have. **What do you dislike about APS?** Nothing at the moment. I am very pleased with APS. Customer service is top tier! **What problems is APS solving and how is that benefiting you?** APS houses employee documents and that saves on our admin time. Also time tracking, applicant tracking. The electronic ease is very helpful. **Official Response from Rachel Maner, CDMP:** > Thank you for taking the time to update your review, Millen! We’re delighted to hear that APS is helping you save time on administrative tasks and that the electronic ease is benefiting you. It’s fantastic that you find APS user-friendly and that our payroll process aligns with your needs. We appreciate your business! ### 8. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** LISA N. | Financial Manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about APS?** The availability of customer service when you need them. Follow up on customer support. Ease of use with the platform and ability to add new employees. **What do you dislike about APS?** Some lack of expertise on tax issues. Not familiar with all local withholdings. I have had a few issues with tax payments not being made timely, but they took care of the fees promptly. **What problems is APS solving and how is that benefiting you?** Not having to process payroll in house or handle tax withholding/payments in house. This gives me more time to focus on other things. Employees can make changes. **Official Response from Hope Dasher:** > We're so glad to hear you value our customer service team’s availability and support! Your feedback on tax expertise is appreciated, and we're always striving to enhance our services. Thank you for being a trusted APS customer! ### 9. Perfect Fit for Ministry Needs with Stellar Service **Rating:** 5.0/5.0 stars **Reviewed by:** melissa f. | HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about APS?** I like APS because of their excellent customer service and the fact that their tool provides for all of our needs in ministry. **What do you dislike about APS?** Some areas of administrative access could be improved. Specifically, it would be better if there were simpler access for changing exempt status for FICA and FIT for exempt employees. Additionally, while the setup was easy initially, there were delays in implementation when schedules changed. **What problems is APS solving and how is that benefiting you?** APS handles payroll and unique pay needs for ministry efficiently. It offers excellent customer service and comprehensively caters to all our ministry requirements. **Official Response from Samantha Serigny:** > We're glad to hear that APS is efficiently handling your payroll and unique pay needs for ministry. We appreciate your feedback and are committed to providing stellar service to meet all your ministry requirements. ### 10. Versatile Solution with Excellent Customer Service, Minor Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Kathy T. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about APS?** The customer service is good. It is versatile so meets our needs. We do like the system for our mid-size company. We do like the onboarding specifically. **What do you dislike about APS?** I am not a big fan of the LMS system. It is a little too simplistic and doesn't do some things that most LMS's do. For example, the tests, it doesn't give the correct answer if you get the answer wrong. Also, The recruiting system is a bit clunky. The filtering isn't the best **What problems is APS solving and how is that benefiting you?** APS is our complete solution regarding HRIS and payroll. It has been helpful to be a total solution source. I would personally use a different LMS if given a choice but would continue using APS in all other capacity. **Official Response from Hope Dasher:** > Thank you, Kathy, for taking the time to share your experience! We’re glad to hear APS has been a strong all-in-one solution for your HR and payroll needs, and that our onboarding tools and customer support have been helpful for your team. We appreciate your honest feedback about the LMS and recruiting functionality. Our product team is continually enhancing both areas, and input like yours helps guide those improvements so we can better serve organizations like yours. We’re grateful for your partnership and look forward to continuing to support your success! ## APS Discussions - [accruals](https://www.g2.com/discussions/accruals) - 2 comments, 3 upvotes - [Will the employee start date become anything more?](https://www.g2.com/discussions/will-the-employee-start-date-become-anything-more) - 1 comment, 1 upvote - [What software do you use for payroll?](https://www.g2.com/discussions/what-software-do-you-use-for-payroll) - 1 comment - [View APS pricing details and edition comparison](https://www.g2.com/products/aps-aps/reviews/aps-review-476158?section=pricing&secure%5Bexpires_at%5D=2026-05-29+17%3A09%3A09+-0500&secure%5Bsession_id%5D=fb55e9f2-dcbe-4c75-b281-77829854ef5e&secure%5Btoken%5D=4876613e5c64401b9a8d8406097efc02bdd9842123b89095ac71d711d2e4644e&format=llm_user) ## APS Integrations - [401GO](https://www.g2.com/products/401go/reviews) - [AIG](https://www.g2.com/products/aig-aig/reviews) - [Alerus](https://www.g2.com/products/alerus/reviews) - [AMi](https://www.g2.com/products/ami-ami/reviews) - [Betterment Advisor Solutions](https://www.g2.com/products/betterment-advisor-solutions/reviews) - [BlueStar](https://www.g2.com/products/bluestar/reviews) - [Elevate](https://www.g2.com/products/edi-support-llc-elevate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Empower](https://www.g2.com/products/black-knight-financial-technology-solutions-llc-empower/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Erisa](https://www.g2.com/products/erisa/reviews) - [Evolve](https://www.g2.com/products/wellspring-worldwide-evolve/reviews) - [Fidelity 401(k) Plan Services](https://www.g2.com/products/fidelity-401-k-plan-services/reviews) - [goHappy](https://www.g2.com/products/gohappy/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Pension](https://www.g2.com/products/pension/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Saveday](https://www.g2.com/products/saveday/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slavic 401k](https://www.g2.com/products/slavic-401k/reviews) - [Spectrum](https://www.g2.com/products/spectrum-llc-spectrum/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Transamerica Retirement Solutions](https://www.g2.com/products/transamerica-retirement-solutions/reviews) - [Ubiquity Retirement](https://www.g2.com/products/ubiquity-retirement/reviews) - [Vestwell](https://www.g2.com/products/vestwell/reviews) - [Voya Financial](https://www.g2.com/products/voya-financial/reviews) ## APS Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Goals** - Goal-Setting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top APS Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,237 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,268 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,331 reviews)