We've been using Apryse (it was still PDFTron when we started) since 2022 to display clinical guidelines and protocols inside the Eolas platform, on web through WebViewer and on our iOS and Android apps through the React Native wrapper. Clinicians open a lot of PDFs and Word documents with us every day and for the most part it just works. The Office to PDF conversion is a big one for us, a lot of NHS content still lives in Word and we don't need to convert anything before it goes live. Having one vendor covering web and mobile also keeps things simpler for a small dev team like ours. Support is responsive. Most of our tickets had a first reply the same day and they are quick to escalate to the SDK or core team when it's something deeper. The commercial side has been easy too, our last renewal was done in under a week and we locked in a 3 year term with fixed pricing, which helps a lot with budgeting. Review collected by and hosted on G2.com.

A few minor issues over the years, nothing that stopped us but worth mentioning. After upgrading the React Native package on iOS we suddenly had Apryse watermarks showing on documents, even with a valid license key, so we had to roll back to the previous version. Not great when it's in front of end users. We also had a Word document where some images and charts rendered as grey boxes. Support gave us a config change that fixed it, but it made loading slower for all Word documents, and the other suggestion was to go back to the author and ask them to use JPG/PNG images instead, which just isn't realistic for us. Reader mode also flattens bullet points and numbered lists. With medical guidelines that makes a difference to readability and at the time we were told it's expected behaviour. That ticket also took a few weeks and a chase to get an answer, but support has been a lot quicker since then. Review collected by and hosted on G2.com.