KV

Kathryn V.

Enterprise (\> 1000 emp.)

11/6/2023

"Best Performance Management tool"

5/5

What do you like best about AmplifAI?

Amplifai is fully equipped with what the team leaders and managers need to improve their performance. It not just helps with coaching but it helps the team leaders be organized and which tasks to prioritize. Team leaders' struggle nowadays is prioritizing which task to do first, and Amplifai plays a big role on that. It also helps the team leaders to follow through with their agent's performance! Review collected by and hosted on G2.com.

What do you dislike about AmplifAI?

When a lot of users are logged in, it takes time to load the site or to move from one page to another. Another is when resetting a password. It takes time to load the page before a name can actually be entered in the field. Last would be the extraction of tasks data. It requires more details like the Hot Topic title and all./ Review collected by and hosted on G2.com.

What problems is AmplifAI solving and how is that benefiting you?

Overall performance improvement and the follow through for each performance review for agents. Amplifai is also helping in reviewing how our team leaders coach through the coach the coach feature. This feature is very vital and our Geo even has a Coaching Certification program and uses the scores in the Coach the Coach form to certify the team leaders. Review collected by and hosted on G2.com.

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4.7 out of 5 · Verified reviews from real users

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