G2

Ashley M.

Digital Services Delivery Manager (EMEAR)

Enterprise (> 1000 emp.)

10/19/2026

"Rock-Solid Uptime, Helpful Support, and an Intuitive UX"

4/5

What do you like best about Amplience?

Over the last 4+ years of using Amplience, I’ve never seen the system go down. Support has always been very timely, and the team is friendly and genuinely helpful in their responses. The UX is intuitive, and connecting it to Hybris was also very straightforward. Review collected by and hosted on G2.com.

What do you dislike about Amplience?

Right now, the split between the CDN and the content pages means I have to jump between two different interfaces, although I understand these will be merged into one soon. I’d also like to see reporting made available for on-demand, so we can better understand whether assets are being used and loaded in the most optimised way from our DAM. Review collected by and hosted on G2.com.

What problems is Amplience solving and how is that benefiting you?

Amplience are adding additional flexibility to mass maintain assets in on-demand, currently this needs to be done via a support ticket. User management improvements the Account Management functionality was moved from persona-based permissions to role-based permissions, meaning we could easily maintain the rights of multiple users easily. Review collected by and hosted on G2.com.