G2

Katie M.

People Operations Manager (HR)

Mid-Market (51-1000 emp.)

6/11/2021

"Incredible & Innovative Platform for Employers"

5/5

Describe the project or task Alice helped with:

We transitioned to Alice to consolidate all pre-tax savings for employees and offer a single streamlined platform to help educate & save our employees as much money as possible.

The idea of having one platform to manage all employee pre-tax savings was incredibly enticing as an employer, and our employeess LOVE the platform. Review collected by and hosted on G2.com.

What do you like best about Alice?

- Communication & education to employees

- Support for employees (text, call & email). Employees can always get questions answered quickly.

- Support for employers (one dedicated account representative). The Alice team even initiates ideas on how to increase employee utilization, which I have never experienced with a platform. They check-in frequently, and are always willing to hold webinars/speak with employees.

- Consistent platform innovation Review collected by and hosted on G2.com.

What do you dislike about Alice?

I have not experienced any downsides with Alice. Review collected by and hosted on G2.com.

Recommendations to others considering Alice:

My only advice for employers switching to Alice would be to ensure you provide increased education on HOW the platform works - especially if transitioning from another commuter benefits platform or HSA/FSA.

Since the platform is new and innovative - sometimes employees do not understand how simple & easy pre-tax savings can be with Alice. Review collected by and hosted on G2.com.

What problems is Alice solving and how is that benefiting you?

We are always looking for ways to increase platform utilization and save our employees as much $$$ as possible. We are in the process of comparing our health benefits enrollment to Alice enrollment and tailoring our communication to different audiences depending on their health benefits enrollment.

Alice is constantly educating employers/employees on legal/regulation updates, which has been a huge unlock for us as COVID has allowed increased flexibility in the pre-tax health savings. Understanding the changes in regulations has allowed us to save our employees more money! Review collected by and hosted on G2.com.