G2

Dave M.

HR Director

Mid-Market (51-1000 emp.)

5/13/2021

"A great solution for pre-tax benefits with very little work required on-site"

5/5

Describe the project or task Alice helped with:

Alice provides us with pre-tax commuting benefits, an FSA, an HSA, and a Dependent Care FSA on an online platform that is easy for staff unfamiliar with these benefits to interact with and gain the advantage of. Review collected by and hosted on G2.com.

What do you like best about Alice?

It's an easy setup, and ongoing requires very little active work on the part of onsite payroll/HR. Customer service is excellent, and the way the product is presented makes it very easy for folks to sign up and (more importantly) understand why it is a good thing to sign up. It's also very easy to use and interact with - mostly involves texts directly to users. Payroll batches are automatically created and imported to payroll. Review collected by and hosted on G2.com.

What do you dislike about Alice?

Even with the (I think) very plainly worded information about the benefits provided during enrollment, some staff have still not understood exactly what they are signing up for. The materials have improved over time, and I'm sure that will continue, but it can be frustrating (and maybe this falls more on the staff member than on the materials). Compliance reporting was a little off a few years ago but they made huge strides in the last 1.5 years and I'm very confident in that area now. Review collected by and hosted on G2.com.

What problems is Alice solving and how is that benefiting you?

Initially, I wanted to provide an FSA/HSA solution that didn't involve heavy lifting. Alice has done that. The commuting benefits are also a great addition and actually have a much higher adoption rate (works for mass transit, parking, and rideshare) Review collected by and hosted on G2.com.