G2

Rebecca E.

Survey Research Manager

Research

Mid-Market (51-1000 emp.)

11/18/2019

"Strong platform for surveys and more."

4.5/5

What do you like best about Alchemer Survey?

I love that there are no limits on the number of completed surveys you can do with your license. This makes using SG affordable for our not-for-profit in-house research team of two. The online documentation is excellent. 95% of the time you can find detailed answers to any questions or stumbling blocks in their online documentation. When you cannot, the help team is quick to respond; you have the choice of calling in (for fast turn around) or sending an email (which usually is answered within 1 business day, if not faster). The software is fairly flexible - with the ability to add more complexities using HTML/CSS. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There have been a few situations where I have wanted to do some rather complex survey logic, and was not able to do it. As a former Qualtrics user, I miss the 'Survey Flow' feature. But for the most part, I have found work-arounds. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Take advantage of all of the great online documentation. It is well written and extremely helpful. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We use SurveyGizmo for customer satisfaction surveys, rating the helpfulness of services, surveys on industry topics, pop-up surveys, inviting people to surveys via text messages, kiosk-type surveys and internal surveys. Review collected by and hosted on G2.com.