G2

Dan K.

Director of Marketing and New Business Development

Retail

Mid-Market (51-1000 emp.)

11/12/2019

"Chatmeter breaks the record for excellent client support and innovation"

5/5

What do you like best about Alchemer Listings Management?

Chatmeter's team is second to none in fast friendly and outstanding support. They also are constantly adding new feature sets to the platform, exceeding any stretch goal we had when we first signed up in January of 2017. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Nothing. the software always exceeds our needs today and they are always adding features that we end up using in the future. they are the 'best in class' by all measures. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Listings Management:

Take a close look at the entire company, the software product is excellent, however so is the culture and priorities of the company. Their employees are always very positive, energetic and quick to respond to any question or need. They treat clients like VIPs. this tells me management treats the employees like VIPs! Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

We needed a solution that allowed us to monitor and coach our employees guest reviews while managing and controlling our listings DB, better manage our reputation and monitor Social Media chatter & posts more efficiently. After searching and reviewing 3 different platforms, Chatmeter was hands down the best, and only solution that made sense for us. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Listings Management

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Hi Dan, thank you for taking the time to review our software. We’re happy to hear that our platform has helped you manage your reputation by monitoring your reviews and managing all your listings. Feel free to reach out to your Customer Success Manager for any other feedback you may have. Thanks again for the great review!