G2

Richie Y.

Financial advisor

Small-Business (50 or fewer emp.)

7/6/2022

"Safe and secure but expensive"

5/5

What do you like best about Akamai Global Traffic Management?

great services and secure networking solutions. it was great for work-from-home opportunities as it kept data and files secure. when things were headed to a different type of workforce, this gave us peace of mind to insure all data was secure from outside threats. Their DDos protection for our website also worked very well. it kept our site safe from outside threats as well and it made it easy for us to keep our site up. many time we were faced with threats from our other partners but they are definitely the better choice.

Also, the benefit for us was the experience they had working with the financial security industry. this made it easy for us discuss options and plans as they already knew what we needed and understood our industry enough for us to gain confidence in their company. they worked with some major names in the industry, hence, we were more directed to go in their direction Review collected by and hosted on G2.com.

What do you dislike about Akamai Global Traffic Management?

the price was very expensive. we ended up ending our contract with them as the prices were hard to keep up with for a small company. there is some downtime but that could have been based on many other factors as well so I can't complain much about the company is at fault for that.

Also, some issues with getting in contact with their customer support/IT support channels. wait times can exceed over 30 minutes and it would take an hour or 2 at least just to get something rectified. if you are in immediate need or assistance, this is a downside i would have to strongly inform you of.

at the end of the day, there are more advantages vs disadvantages with global traffic management. i recommend giving them a try to judge for yourself. Review collected by and hosted on G2.com.

Recommendations to others considering Akamai Global Traffic Management:

if you have the budget to keep up with the plans, then i highly recommend using them. the overall experience is worth it but as a small business, we could not justify using them any longer . i do still find that their networking and securty it top-notch vs other companies we have tried. Review collected by and hosted on G2.com.

What problems is Akamai Global Traffic Management solving and how is that benefiting you?

there were no real issues. the only things were cost and when we tried to negotiate the pricing, it was clear they were hard on keeping it the way it was. we ended up having to switch providers in order to keep our budget low. if you have the extra funds to keep up with the payments, I would still recommend using this company as it definitely is on the better side in terms of security and features. However, do not the negative in terms of getting support from a live person. Again, try for yourself to get a better idea of their services and the plan it doesn't hurt to give it a shot. Review collected by and hosted on G2.com.