---
title: Aivo Reviews
meta_title: 'Aivo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Aivo works for a business like yours.
date_modified: '2026-03-16'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---

# Aivo Reviews
**Vendor:** Engageware  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 4.5/5.0
## About Aivo
Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and generative AI to offer unique customer experiences that blend human empathy with AI precision across platforms such as WhatsApp and Facebook. Industry leaders such as Visa, Banorte, Picpay and Sony, rooted in sectors of FinTech, Retail, and E-commerce, have singled out Aivo as their top choice. This distinction, coupled with Aivo's recognition as a Meta Business Partner, underlines our shared vision: fulfilling customer needs from the very first interaction.





## Aivo Discussions
  - [Why should I integrate a chat to my website?](https://www.g2.com/discussions/chat-on-website) - 1 comment, 1 upvote
  - [Can I create support tickets?](https://www.g2.com/discussions/support-tickets-from-chatbot) - 1 comment, 1 upvote
  - [Is AgentBot a chatbot?](https://www.g2.com/discussions/aivo-s-chatbot) - 1 comment, 1 upvote
  - [How can A.I. help customer service?](https://www.g2.com/discussions/artificial-intelligence-for-customer-service) - 1 comment, 1 upvote
  - [What does a virtual assistant do?](https://www.g2.com/discussions/virtual-assistant-with-artificial-intelligence) - 1 comment, 1 upvote

- [View Aivo pricing details and edition comparison](https://www.g2.com/products/aivo/reviews/aivo-review-3062706?section=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A56%3A56+-0500&secure%5Bsession_id%5D=441e3938-3cc8-4d02-ba4f-e79182f78faf&secure%5Btoken%5D=f77d1ebd8dc755c1139e1b838276d420d2e9724a7aae6af6a6ee880e81f4a269&format=llm_user)

## Aivo Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Aivo Alternatives
  - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - 4.6/5.0 (171 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews)
  - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)