G2

Verified User in Retail

Small-Business (50 or fewer emp.)

2/22/2026

"AI Commerce Intelligence That Turns Conversations Into Revenue"

5/5

What do you like best about AI Personal Shopper?

Morvo has fundamentally changed how we think about on-site engagement. It’s not just a chatbot — it’s an AI layer that understands shopper intent and guides customers to the right products in a natural way. We’ve seen stronger engagement, improved product discovery, and a noticeable uplift in conversion and AOV. The commerce intelligence is the real differentiator: the insights go beyond clicks and show us what customers are actually asking for, which has influenced our merchandising and campaign decisions. Implementation was straightforward and the team were responsive and commercially minded throughout. Review collected by and hosted on G2.com.

What do you dislike about AI Personal Shopper?

There are some additional product features we have requested, but the team have been very receptive and have added our requests to their development roadmap quickly. Review collected by and hosted on G2.com.

What problems is AI Personal Shopper solving and how is that benefiting you?

AI Personal Shopper is solving the gap between browsing and buying. Traditional site search and navigation rely on customers knowing exactly what they’re looking for, but many shoppers arrive with vague intent, they want guidance, inspiration, or reassurance. Morvo bridges that gap by turning passive browsing into an interactive, conversational experience that helps customers articulate what they want and quickly discover relevant products.

For us, that has meant fewer drop-offs, stronger engagement with our catalogue, and clearer visibility into what customers are actually asking for. Instead of guessing why certain products aren’t converting, we can see intent data in real time. It has improved product discovery, supported upsell and cross-sell opportunities, and ultimately contributed to higher conversion rates and average order value. It feels less like adding a chatbot and more like adding an intelligent layer to the entire shopping journey. Review collected by and hosted on G2.com.