![Viswam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Viswam S.")
VS

Viswam S.

Salesforce Application Development Assoc Manager

Information Technology and Services

Enterprise (\> 1000 emp.)

12/22/2018

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"Customer Support over cloud"

4/5

What do you like best about Agentforce Service (formerly Salesforce Service Cloud)?

We make the best use of Chat,CTI and Entitlements features of the service cloud to make the best use of Service Cloud and serve the customers with high efficiency Review collected by and hosted on G2.com.

What do you dislike about Agentforce Service (formerly Salesforce Service Cloud)?

The Chat has certain functionalities which might not suit all the customers Review collected by and hosted on G2.com.

What problems is Agentforce Service (formerly Salesforce Service Cloud) solving and how is that benefiting you?

reducing the manpower for Customer Support Review collected by and hosted on G2.com.

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Rating Updated (8/7/2022)
Validated ReviewerIncentivizedSource: G2 invite

See what 6969 reviewers think of Agentforce Service (formerly Salesforce Service Cloud)

4.4 out of 5 · Verified reviews from real users

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