I really like the AI-powered case summarization and how Agentforce handles routine queries effortlessly. The unified console view is another feature I appreciate. Routine assignment rules are well-executed, ensuring cases land with the right team, and the reporting and dashboard capabilities are also impressive. Case management and Omni-channel routing are features I heavily rely on. Additionally, Agentforce's power in addressing customer queries through AI agents, without human involvement, is something I find very valuable. Review collected by and hosted on G2.com.

Setting up and configuring Agentforce Service takes a lot of time, which can be quite inconvenient. Also, the pricing can add up really quickly, making it an expensive option. It would be really helpful to have faster and more guided setup steps, as well as transparent pricing and more pre-billed templates. Review collected by and hosted on G2.com.