The best part of Sales cloud is the way is it is available to handle the information of customer/partner etc, the standard crm process based on market needs. It provides the setup that doesnt need much of hassle to maintain . It meets the use case ofmarketing, sales, presales, business leaders ( for reports & dashboards), assignment . It already has out of box feature to automate the business rules and process. During my experience working with multiple companies, i have seen how easy its to use the sales cloud setuo as a end user as well as from business perspective. It highly increases the productivity of sales person and also scalable to meet all the business scenarios. There are lot of appexchange products that can be easily integrated to meet custom solution too. Review collected by and hosted on G2.com.

One of the disadvantages is the pricing for different editions. Not every kind of company can afford the license cost. The enterprise edition, for example, has several limitations which then require additional costs for more flexibility. Salesforce releases new features at such a fast pace that it's not always possible to keep up to date with them. Sales Cloud is very vast, and for someone to implement a complex use case, they need to know a lot, like customizable forecasts and revenue generation. Companies charge a lot to implement Sales Cloud if you are outsourcing to consulting firms. Review collected by and hosted on G2.com.