G2

Jerome P.

Global Salesforce Administrator and Agentforce Solutions Consultant

Enterprise (> 1000 emp.)

9/14/2026

"Agentforce Coworker Has Completely Changed How Our Sellers Work With Our CRM"

4.5/5

What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?

Coworker’s ability to tap into all of our data through premade connectors allows it to surface information that was previously siloed. It gives us a complete picture of each customer across the entire customer lifecycle—from marketing to engagement, conversion, post-sales, and customer success—and it includes partner data as well. Anyone in the business can quickly find the customer data they need and put it to use immediately. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?

The complexity created by having so much customization can be a real challenge. What makes the product strong can also feel like a burden at times. With so many customization options, it’s easy for things to become overwhelming, and it can take a significant effort to administer and manage effectively. Review collected by and hosted on G2.com.

What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?

Our entire sales process is managed through Agentforce for Sales. From prospecting to customer success, everything lives inside Salesforce. The visibility into our lead-to-cash process couldn’t be simpler, and it’s tailored to our industry. Being able to keep the entire process in a single application makes it easy to stay organized and aligned across the team. Review collected by and hosted on G2.com.