G2

Mahdi S.

Senior Manager Information Technology Operations

Mid-Market (51-1000 emp.)

8/31/2026

"✍️ Powerful and Flexible, but Complex and Expensive"

5/5

What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?

✍️ Salesforce is highly configurable and can support complex sales processes without forcing the business into a rigid model. Its biggest strengths are the ecosystem, automation capabilities, reporting, and the number of integrations available with other enterprise systems. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?

✍️ Salesforce can become complex to administer, especially as customizations, automations, and integrations accumulate over time. The platform changes frequently, which can create additional admin effort and require users to continuously adapt. Licensing and add on costs can also increase quickly. In addition, the sales approach can sometimes feel overly aggressive, particularly around upgrades, additional products, and renewals. Review collected by and hosted on G2.com.

What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?

✍️ Agentforce Sales gives us a central place to manage customer information, opportunities, sales activities, and pipeline visibility. It reduces fragmented information across teams and improves reporting and follow up. Its integrations and automation capabilities also help connect Salesforce with other business systems and streamline repetitive sales processes. Review collected by and hosted on G2.com.