G2

一

一希 .

課長

Enterprise (> 1000 emp.)

9/12/2026

"Intuitive, Modern ITSM Built on the Salesforce Platform"

5/5

What do you like best about Agentforce IT Service?

What I like best about Agentforce IT Service is its intuitive and modern user experience. Compared with traditional ITSM tools I have used, the UI feels cleaner and easier to navigate, which can reduce the learning curve for both end users and support teams. I also like that it is built on the Salesforce Platform, making it easier to connect IT service processes with existing data, automation, and AI capabilities in a unified experience. Review collected by and hosted on G2.com.

What do you dislike about Agentforce IT Service?

Because Agentforce IT Service is still relatively new compared with more established ITSM products, there are fewer implementation examples, proven best practices, and experienced resources available today. Some organizations may also need time to evaluate how well it covers more complex or highly customized ITSM processes. I expect these areas to improve as the product and ecosystem continue to mature. Review collected by and hosted on G2.com.

What problems is Agentforce IT Service solving and how is that benefiting you?

Agentforce IT Service helps solve the challenge of fragmented and complex IT support processes by bringing requests, incidents, knowledge, automation, and AI into a single platform. Its intuitive user experience makes it easier for employees to get help and for support teams to manage work efficiently. By reducing manual steps and connecting IT service processes with the broader Salesforce Platform, it can improve response times, increase productivity, and provide a more consistent service experience. Review collected by and hosted on G2.com.