G2

Sadahiro S.

Principal Evangelist

Small-Business (50 or fewer emp.)

9/10/2026

"Useful when care teams need one patient view"

4/5

What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?

The useful part is the patient view with a care team around it. A person is not only a contact. We can see related members, care plans, and recent interactions in one place. For our team, this is better than asking several people what already happened. Standard Salesforce can store a name and a case, but it does not show the care relationship as clearly. After we agreed on how to use care plans and the timeline, handover before a call became shorter. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?

The data model is large, and not every object is needed on day one. If teams enter clinical notes, tasks, and plan items in different styles, the patient page becomes long and hard to scan. Some health features also need extra setup and a clear rule for who may see what. The new product name does not reduce that design work. Someone still has to decide the minimum fields. Without that, the screen looks complete and still feels messy. Review collected by and hosted on G2.com.

What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?

The old problem was a split patient story. One team had the latest call, another had the plan, and family or provider details sat in a file. Before outreach, we spent time asking who already contacted the person and what was still open. That check was small, but it happened every day. Health Cloud helps us keep the person, the plan, and the care team on one page. We can see open items before we call, then record what we did after. For our team, this reduced repeated questions and made coverage easier when the usual owner is away. It does not fix poor input by itself, but the next action starts from a shared patient view. Review collected by and hosted on G2.com.