![Vijay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay S.") VS Vijay S. Project Manager - CIO Network Edge Fabric (ANZ & Japan) Enterprise (\> 1000 emp.) 7/14/2025 "SF Cloud for Financial Institutions" 5/5 What do you like best about Agentforce Financial Services (formerly Salesforce Financial Services Cloud)? What really excites me about Agentforce Financial Services is how it shifts from just showing us data to actually doing the heavy lifting. Instead of clicking through a dashboard to figure out next steps, these autonomous AI agents handle end-to-end tasks or resolving inquiries 24/7. Built specifically with deep financial guardrails and powered by real-time Data Cloud integration, it feels less like a traditional software update and more like handing your team an army of brilliant, fully compliant digital assistants. Review collected by and hosted on G2.com. What do you dislike about Agentforce Financial Services (formerly Salesforce Financial Services Cloud)? Hallucinations obviously, if your data isn't pristine, these agents just automate mistakes at lightning speed. And this is not a AFS specific problem but a problem in general for all Agentic Systems. And like all such systems, for AFS too, the true experience relies heavily on separate Data Cloud licensing, and the new consumption-based pricing model can quickly become a guessing game for your budget. Review collected by and hosted on G2.com. What problems is Agentforce Financial Services (formerly Salesforce Financial Services Cloud) solving and how is that benefiting you? FSC streamlines client on-boarding, account management, and transaction tracking, especially for global clients with multi-currency needs. It automates sales workflows, manages leads, and helps in forecasting requests for member services, leading to more standardized and efficient customer care. And this helps in building strong client relations. Review collected by and hosted on G2.com. Show More Rating Updated (6/8/2026) Current UserValidated ReviewerIncentivizedSource: G2 invite See what 221 reviewers think of Agentforce Financial Services (formerly Salesforce Financial Services Cloud) 4.3 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews)