--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4006 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4006 scale: '5' date_modified: '2026-07-14' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,006 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users find Salesforce Headless 360 Platform exceptionally **easy to use** , appreciating its clarity and streamlined layout. (1592 reviews) - Users value the **exceptional scalability and customization** of Salesforce, enabling tailored solutions that fit diverse business needs. (780 reviews) - Users love the **easy customization** of the Salesforce Headless 360 Platform, adapting it seamlessly to their specific needs. (654 reviews) - Users love the **easy customizability** of Salesforce Headless 360 Platform, enabling tailored solutions for various needs. (651 reviews) - Users value the **extensive customization options** of Salesforce Headless 360 Platform, enabling tailored solutions for diverse business needs. (609 reviews) - Integrations (558 reviews) - Flexibility (545 reviews) - Customer Management (533 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (507 reviews) - Easy Integrations (480 reviews) **What users dislike:** - Users find Salesforce Headless 360 Platform's **steep learning curve** challenging, requiring extensive training to gain confidence. (561 reviews) - Users note the **complexity** of Salesforce Headless 360 Platform, making it challenging for smaller businesses to adopt effectively. (525 reviews) - Users find the **high cost of ownership** and complexity of the Salesforce platform to be significant drawbacks. (469 reviews) - Users find the **difficult learning curve** of Salesforce Headless 360 Platform challenging, requiring significant time investment to master. (403 reviews) - Users feel frustrated by the **missing features** in Salesforce Headless 360, limiting their overall experience and efficiency. (397 reviews) - Learning Difficulty (385 reviews) - Limitations (354 reviews) - Pricing Issues (340 reviews) - Limited Customization (329 reviews) - Limited Features (307 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Salesforce crm review **Rating:** 5.0/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how the Salesforce Platform allows me to automate business processes with minimal coding required. Its flexibility and security stand out, and it integrates smoothly with other tools. The range of customization options, along with dashboards and flows, makes managing data and workflows highly efficient, enabling teams to work more intelligently and remain well organized. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find that the Salesforce Platform can be overwhelming for those new to it, as its complexity makes getting started a challenge. Setting up automation or resolving errors often requires a significant amount of time and technical expertise. Additionally, the frequent updates sometimes disrupt existing configurations, and the licensing fees can be quite steep for small businesses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform solves data management and process automation challenges by bringing everything—sales, service, and analytics—into one system. It helps me track customer interactions, automate workflows, and make data-driven decisions. This saves time, reduces manual work, and improves overall team productivity and customer satisfaction. ### 2. Transforms Banking Efficiency with Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the Agentforce 360 Platform (formerly Salesforce Platform) for how it helps bankers by pulling thorough customer information and displaying products and eligible marketing offers, which enables customized service for existing customers. I like the whole platform, particularly the agent building ease and data connectivity, which enhance efficiency. The platform's features make bankers more efficient, allowing them to provide better services. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Not sure **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to access detailed customer information and suitable offers, letting bankers create personalized services for clients. Its agent building ease and connectivity enhance banker efficiency. ### 3. The perfect CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Casper P. | Team Lead Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Our company has been using Salesforce for many years and our employees use it every day. The platform is very comprehensive and functions as a hub for a lot of our processes. What we like about the platform that it has everything in one place, it's like a one stop one shop place. It also perfectly integrates with every other tool that we use, making it a crucial hub for a long list of our processes. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Because the platform has so much to offer, for people that haven't worked with it before it can be daunting at first. It's very granular and at the beginning it can seem difficult to remember where to find certain things or what the correct workflow is. It takes some time to get familiar with the platform. But I'd say that investment is totally worth it, after some time it becomes very easy to use and navigate through. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It acts as our main hub. It has all the information about our customers, from start to signature, to being a live customer. On the other side it also provides us with all the information we have on our prospective customers. What we like is that we have so much data and Salesforce helps us to store that date in a structured way, and makes it easy to keep expanding on that data. It also works perfectly within our tech stack ecosystem, where it's our main tool. Without a comprehensive CRM tool such as Salesforce it would be hard to keep track of everything and we'd most likely lose overview and momentum. ### 4. Flexible, Scalable, and Intuitive Platform for Every Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Debt Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce platform is how flexible and scalable it is while still being intuitive for users at every level. It allows teams to centralize data, automate workflows, and gain real-time visibility into performance without heavy custom development. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike most about the Salesforce platform is that its power can also create complexity if it isn’t implemented thoughtfully. Without strong governance, it’s easy for orgs to become cluttered with overlapping fields, automations, and custom objects that slow adoption and performance. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of disconnected data, manual processes, and limited visibility across teams, and that directly benefits me by enabling better decision-making, accountability, and scalability. ### 5. Exceptionally Easy and Organized Software **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | BDR, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Ease of use. Very intricate and organized. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce can feel overly complex at times, especially for new users. There are a lot of features and configuration options, which is powerful, but it can also make simple tasks take longer than expected if the instance isn’t set up cleanly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps us centralize customer and prospect data in one place, which solves the problem of having information scattered across tools and spreadsheets. It gives us a single source of truth for accounts, contacts, activities, and pipeline, so sales, marketing, and leadership are all working from the same data. ### 6. Great platform for sales, customer success and tracking prospects and customer projects **Rating:** 4.5/5.0 stars **Reviewed by:** Shari M. | Manager of Training, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ease of use. The solution is highly customizable to fit the needs of any business. Our landing page is different than other companies and based on my role in the organization I can customize my toolbar to fit my needs. It also provides ways to notify or alert people when their part of a project is coming up. This avoids manually sending an email or other message that can get forgotten about or ignored. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The inability to do customizations without an expert on the platform to do them. We have an amazing Salesforce admin but without him any customizations would screech to a stop. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Tracking prospects and customer projects. From Lab and Pilot through contract negotiations and upselling. It tracks it all. ### 7. Boosts Sales Efficiency with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Katt D. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the Salesforce Platform for prospecting. I love how I can view open opportunities, and I find it incredibly useful to see these in the different areas of the sales cycle. The initial setup was super easy for my team. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I'd say probably the tasks. I feel like these could be a little bit more automated. The kind of a little bit more like it is with Outreach. That could be potentially an area for you guys to improve on. It'd be great to have the task in one area. I feel like that would make the flow a bit easier when logging into Salesforce every day. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to record all my data for prospecting and deals, keeping me organized and on top of my role. It helps follow-up with deals effectively, allowing my SDR and sales manager to stay aligned. ### 8. Easily Customizable Reports, Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan P. | Channel Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how the reports on Salesforce Platform are super easy to build. You can easily create your own custom reports and build different graphs quickly and on the go, which is great for tracking your pipeline and finding gaps. It also integrates well with every other software we use, including HubSpot and our marketing software, making it essential for our operations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't like that Salesforce Platform doesn't have any outreach capability for us. It's a CRM, but there's no way to or features for that. We haven't found those capabilities to be great. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a single source of truth for all deals, opportunities, and reports. It helps with tracking and easy report building. Integrating with other software is seamless and crucial for our operations. ### 9. Solid ecosystem with a future focus **Rating:** 4.0/5.0 stars **Reviewed by:** Kunwar C. | CTO, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform is highly flexible and scalable, making it easy to build, extend, and integrate applications on top of core CRM and data services. Its large ecosystem, strong APIs, and mature tooling enable rapid development and long-term adaptability. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Complex implementations often require specialist skills, and configuration can become difficult to manage as customisation grows. Licensing and add-on costs can also increase significantly as usage and feature requirements expand. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps centralise application development and data integration within a secure, cloud-native environment. This reduces reliance on disparate systems and accelerates delivery of scalable, business-critical applications. ### 10. Easy-to-Use UI and AI That’s a Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** flossy f. | marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The User interface is easy to use and the incorporation of AI is a game changer. The ease of inovation throughout my customer base is helpful. The prcing is also fare as per the features it provides. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The support is a little slow. it could be better. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The ease of integration is an important feature. The customer interation since then has been amazing . ### 11. Effortless Integration and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshit A. | Assitant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very useful product and easy to use. It has been very easy to integrate this product. Implementing this software was very easy and customer support was very supportive. I use this product on a very frequent basis to manage my to do list and other action items. It has multiple other features which makes planning and execution very easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The salesforce software is quite expensive to implement. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It has been helping me to manage my customer database in a very good fashion so that the work is executed in a very effective way. ### 12. Versatile and Robust for Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chastin C. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the diversity of programs that the Salesforce Platform offers, more than any other. I find the CRM and HR integrations particularly valuable. It also integrates with everything, which is a huge plus. I also appreciate that it encrypts everything. Setting it up was pretty self-explanatory. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** everything is perfect for it I really can't imagine anything better **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM management, time management, and leads processing. Its diversity of programs, especially CRM and HR integrations, stands out. It's pretty much perfect, encrypts everything, and integrates with all tools. ### 13. Organized Platform with a Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** anusha t. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Agentforce 360 Platform is organized well and once you understand how to use it, it’s really good for organizing contacts and accounts. I find it helpful for sending personalized birthday messages and emails. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's hard to understand, sometimes things don’t work, and you have to refresh, and it randomly works. I would like if they could make permissions easier to understand. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to organize contacts and accounts, and it helps me send personalized birthday messages and emails. ### 14. Salesforce: Easy to Use, Feature-Rich, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** sumeet y. | Technical Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Basically, it’s super easy to get the hang of, but it's also loaded with all the useful stuff you need for work—from tracking leads and automating tasks to getting smart tips from its AI. The best part is, if you ever get confused, their support team is great and there are a million videos to show you how to do things. You can just jump in and start using it, knowing it'll only get more helpful over time. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is no dislikes about salesforce platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** What makes it so great is that it’s simple to learn but has everything you need to get your job done. You can count on it daily, and if you ever run into trouble, help is easy to find. It's a tool that just keeps getting more valuable the more you use it. ### 15. The ultimate CRM for scaling businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to use whether you're in Sales, Customer Success, Renewals, Onboarding, etc. Easy to create new Opps, update renewal or sales steps from "Discovery" to "Closed Won." Easy to submit tickets to troubleshoot, assign users to an account/update account information, generate reports and review customer meeting/email notes. This is our one stop shop for key account information. I also love that it integrates with all our other platforms like Gainsight, 6sense, Marketo and more. I used this daily to look up contacts, ARR and contract info and more. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It looks and feels outdated. I'ved used Salesforce for 10+ years and it still looks the same. Our current setup has a lot of bottlenecks so we have to submit requests to get certain team account assignments updated but I know this is an admin choice. When we were aquired our old salesforce instance to the current org's salesforce instance was a bit clunky. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We have 6 departments that use this to better collaborate: Sales, Customer Success, Marketing, Renewals teams, and Onboarding/Expert Services, and Partnership. We all are customer/prospect/partner facing and use this as our source of truth for account info (sales deals, renewal opps, marketing campaigns, etc.) ### 16. Seamless Lead Management with Robust Features **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easy it is to look up a lead and find specific information I'm looking for with Salesforce Platform. It helps me quickly find all the information needed about a lead, which is really convenient. I also appreciate how easily it integrates with other systems, which makes it quite flexible. Setting it up is very easy, and by the second or third time, I felt like I had mastered it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes I find Salesforce Platform a bit overwhelming because it has so many features. It feels very data-driven, and I think it could be more generalized, particularly with the information you make on a lead. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to track leads and sales pipeline, helping me quickly find lead information and integrate easily with other systems. ### 17. Flexible, Secure, and Built for Enterprise Success **Rating:** 5.0/5.0 stars **Reviewed by:** Sheik Abdullah J. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how flexible it is. You can start small with simple automation like flows and scale all the way up to complex automations like Apex triggers and all. The strong security, integration options, and huge ecosystem of partners make it easier to build what the business actually needs. Implementation does require the right expertise depending on your needs, but Salesforce’s customer support especially with AI Agentforce is excellent. We use it daily to support various parts of our business, and it’s been a strong enabler for growth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform requires a lot of learning upfront, and keeping up with continuous updates can be a bit tricky. But once you get the hang of it, everything becomes much easier and the experience is really rewarding. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps us centralize all our data and processes that were previously scattered across different tools. It allows us to automate workflows, build custom applications, and integrate with other systems, which reduces manual effort and errors. This has improved collaboration across teams, given us better visibility into customer and business data, and made decision-making much faster. Overall, it saves time, improves efficiency, and supports scaling our operations smoothly. ### 18. Highly Flexible Integrations Across Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** faye y. | specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be integrated with a lot of different platforms seamlessly. CRM setup is smart. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While syncing data between different platforms to update leads or contacts data, not easy to figure out - too powerful functions also mean too complex to use **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Trailhead community provides a lot of good guides and support from real person ### 19. Developer-Friendly Platform with Seamless Integration and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about the Salesforce Platform is how developer-friendly it actually is once you get into it. Apex and LWC give me the flexibility to build pretty much anything I need, and the metadata-driven setup makes changes easy to manage across environments. I also like that everything is API-driven, so integrating with external systems is straightforward. The DX tools, scratch orgs, and VS Code extensions make the whole development workflow much smoother compared to how it used to be. Overall, it lets me focus on solving the business requirement instead of worrying about infrastructure or low-level setup. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If there’s one area that could be smoother, it’s the deployment experience with the native Salesforce tools. Sometimes the process takes a bit more time or requires extra steps to get everything aligned across environments. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps bring all our processes, data, and teams into one place, so we’re not juggling multiple systems anymore. For me as a developer, it simplifies how we build and automate business workflows. Instead of spending time managing servers or worrying about infrastructure, I can focus directly on the business logic and user experience. It also speeds up how quickly we can roll out new features, which makes a big difference for the team and the users. ### 20. Salesforce CPQ & Managed Package made sales flow ease **Rating:** 4.0/5.0 stars **Reviewed by:** Navaneeth T. | Software QA Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers various secure authentication methods like OAuth JWT Bearer, Client Credentials, and username/password, enabling organizations to choose security and automation levels fitting their needs. The platform supports multiple output data formats (Avro, JSON Schema, Protobuf, and schemaless JSON) for compatibility with modern data pipelines and analytics tools. Integrated Schema Registry features enable strong data governance and safe schema evolution Overall, SF offers real-time integration, cloud scalability, flexible APIs, strong schema-supported extensibility, enterprise security, and operational ease.. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Connectors automatically retry after server or network errors. However, users must manually monitor, diagnose, and resolve failures that require their intervention, as these do not auto-recover. Salesforce imposes strict API usage quotas. When multiple teams utilize the Salesforce API concurrently, problems can arise. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Authentic Data exchange: Connectors use various authentication flows to secure Salesforce API integration and protect data in transit. Salesforce aids in tracking customer interactions, automating marketing, and managing customer service records for strategic decisions. Onboarding customer, support, marketing, and usage reviews, increasing operational efficiency by the usage of SF ### 21. “Exceptional CRM Experience: Salesforce Exceeds Expectations!” **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is its powerful customization and automation capabilities. The platform allows me to tailor workflows, reports, and dashboards to fit specific business needs, making processes more efficient. The seamless integration with other tools and the AI-powered insights from Einstein Analytics further enhance productivity. Additionally, the user-friendly interface and strong community support make it easy to learn and adopt. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes, Salesforce can be slow, especially when handling large data sets or during peak usage times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** As a PaaS, Salesforce helps streamline application development and deployment without managing underlying infrastructure. It solves challenges related to scalability, security, and integration by providing a robust platform with built-in tools, automation, and APIs. This benefits me by accelerating development, improving efficiency, and ensuring seamless connectivity with other business systems. ### 22. Salesforce - One of the best CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant S. | Senior inside sales evangelist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Visibility , adaptability , lead management , the fact that its easily compatible with other software such as calling software ( RingDNA ) in my company . Easy to navigate and you can give limited access to employees as per there job role **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** That I have to approve through Salesforce authenticator a lot of times. It had stopped catching the location and the automated login without the phone has stopped working for some reason **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps me with my leads ( customer's ) visibility, recording the data , the past conversations , setting up meetings and getting alerts to join the client meetings on time ( no delays ) . The option of follow up - dates and the time as per customer's time zone's It displays the source of lead , the interest , the currency and the country along with sate and city of the customer . Now , someone like me who is working for Simplilearn and is selling online courses - needs to understand the customers location as the prices differ from region to region . Since my role as a course advisor is to call customers and record the data as per our discussion . Salesforce gives me that option to work efficiently ### 23. Best CIRM in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is highly flexible and customizable, allowing me to build tailored solutions with clicks and code. The combination of declarative tools and programmatic capabilities makes it easy to scale for both simple use cases and complex enterprise requirements. It also integrates seamlessly with different systems and gives a strong ecosystem of apps, automation, and analytics to deliver real business value. The best thing about the Salesforce Platform is its ease of implementation and the wide number of features it offers, making daily work efficient and productive. Its robust customer support ensures that issues are resolved quickly, while the platform's ease of integration allows seamless connectivity with other business tools, helping deliver unified solutions. Overall, Salesforce simplifies complex business processes and enhances my ability to innovate and scale confidently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One frustration with the Salesforce Platform is that the development team often does not act quickly on ideas submitted through the IdeaExchange. Even highly upvoted suggestions can take a long time to be implemented, and many impactful concepts raised by the community receive little visible follow-up or prioritization in product releases. This can make users feel their feedback isn’t fully valued and slows down innovation for features that would benefit a lot of customers **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is solving the challenge of siloed data and disconnected customer experiences by bringing together all sales, service, and marketing activities into a single, unified ecosystem. As a service-based company using Sales Cloud, Experience Cloud, and Marketing Cloud, this integration lets teams collaborate seamlessly, respond faster to customer needs, and personalize outreach every step of the way. Having everything in one place means sales can easily track leads and opportunities, service agents have a full view of customer interactions, and marketing can deliver targeted campaigns with real-time insights. Experience Cloud further enhances this by enabling customer self-service portals and communities, empowering clients to solve issues faster and stay engaged with the brand. Ultimately, it streamlines daily work, boosts productivity, and helps build long-term customer loyalty making the business run smoother and smarter. ### 24. Salesforce-Best ticketing and sales partner **Rating:** 4.0/5.0 stars **Reviewed by:** Shivanand L. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We use salesforce to maintain our tickets and software delivery notifications along with we store all the documents related to customer in salesforce only So best part is easy to access and well designed and best sales paetner to track the sales activity from one place and to maintain billing items.So overall its our ticketing partner.overall good CRM partner.It has good reporting tool we can make use it for reporting purpose, **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Change management is not provided by salesforce so it managed only tickets also major drawback is security recently only we witnessed drift application security breach which made huge impact on majority of customers. So security they should provide more also UI part of salesforce is not that great they can improvise **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We use salesforce platform for CRM activities along with handeling ticketing system and to store all the customer data and to keep track of sales data along woth required reports. ### 25. Agent force 360 Delivers a Strong 360° View of Customers in the AI Era **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj M. | Business Analyst - Salesforce, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** In the era of AI, Agent force 360 is well place to help get 360 view of customer/prospect. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As far as I know, this is a new edge technology so agent halogenation is very common and letting human control that’s something we will need to improve **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This brings the clear insights at one place we don’t need to switch multiple tab to get one insight. ### 26. Empowers Client Tracking and Event Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Arli C. | Finance Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce because it enables me to monitor how we assist our clients, volunteers, and corporate partners, as well as understand their progress with us. Additionally, it is useful for keeping track of our events and workshops. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It often takes our internal tech team some time to implement changes that would make Salesforce easier to use. Additionally, integrating Salesforce with other software has proven to be challenging. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The main challenge we face is keeping track of all our data, and this tool certainly assists with that, as well as monitoring our organization's KPIs. ### 27. Effortless Navigation and Customization for Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Product Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** User Interface is easy to navigate. Configurations are easily adjustable to fit business needs. Additional features are available for almost everything you could possibly want or need. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The cost of adding adding additional features limits what we're able to enhance for our users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Sales Team visiblity into their own business. Salesforce gives our sales team the tools to own and manager their own business. It also provides seamless communication between our sales or support staff. We also use for reporting on commisions so the Sales Reps can track their monthly targets and goals. ### 28. Ample Documentation, Strong Community, and Robust Customization Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Jesús R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Ample documentation, standard apps available and a community of ideas for solutions, as well as a robust capability to customize and connect to other systems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The name change and how much emphasis goes into generative AI when the products are expensive and not yet refined and still perform unexpectedly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We track our core CRM data as well as track processes that help us conduct our business such as grant making and the holding of funds, and helping see financial information. ### 29. Automation, application development and technical solutions with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa B. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a great virtual work platform that allows you to increase the productivity of your work processes in a short time, its functions integrate seamlessly with your work systems to maximize their technical performance and obtain better results in the execution of all your technical operations. I can also say that Salesforce is the ideal platform for building new projects and strengthening the digital structure of your business, giving you the control you need to make the changes and modifications your engineers need to develop and optimize all your business systems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I can't think of anything negative or unfavorable about Salesforce's features, I think it's a great development platform that allows you to improve the technical capabilities of your employees. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is a platform that has allowed us to increase our productivity and operational performance, protect our data from network risks by developing better security systems and leverage its digital resources to promote the automation of many technical processes. ### 30. Fluent, Dynamic Reporting with Highly Customizable Fields **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the fluency in reporting we can do, a lot of things can be reported and at the same time lot more fileds can be added making it very dynamic **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing in particular, for new users it can take quite a bit of time for them to learn and become fluent with it **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** ease of reporting across all our departments, everyone can access the change at the same time. has a lot of integration with our tools for better reporting ### 31. Intuitive and Efficient—Agentforce 360 Streamlines My Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I’ve had a really positive experience with the Agentforce 360 platform. It’s intuitive, efficient, and brings everything I need into one place, which helps me stay organized and responsive. It’s made my day-to-day workflow smoother and more effective. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One area for improvement would be making certain features a bit easier to navigate or quicker to access, as it can take a few extra clicks to find what I need at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 helps me manage client interactions, track progress, and access key data all in one place. It reduces manual work, keeps information organized, and allows me to respond more quickly and accurately to clients. Overall, it streamlines my workflow and helps me stay on top of my priorities. ### 32. Salesforce - All in one platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | Technical Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is one of the best platforms for CRM, and with the introduction of DataCloud and Agentforce, the user interface has become even easier for anyone to retrieve and understand data from the platform. The Trailhead account is an excellent learning platform, especially for those who are just starting with Salesforce. Salesforce also includes a variety of products, such as Slack and MuleSoft, and provides learning modules for these as well. It provides API capability to be connected with Inbegration tools and also provide out of the box connector in tool like Slack, MuleSoft etc. provoding the ease of implementation and great customer support now powed by agentforce agents. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The names and functionalities of certain processes are frequently changed. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This platform offers extensive CRM capabilities, assisting corporations in tracking their business activities, identifying new opportunities, and successfully closing leads. ### 33. Amazing CRM but not meant for every organization **Rating:** 3.5/5.0 stars **Reviewed by:** Cameron B. | Business Development Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce has established itself as an indispensable tool that we use daily in our organization, serving as a comprehensive platform for monitoring and managing our relationships with current customers, tracking potential marketing leads, and documenting all types of business activities including outbound communications, inbound inquiries, and ongoing opportunities. Salesforce empowers us to maintain detailed records, generate actionable reports, and make data-driven decisions that drive business growth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While Salesforce is powerful, it's a complex beast to implement and maintain. Though it promises easy automation to simplify everyone's work, it demands highly technical and expensive resources to keep running smoothly. The implementation and maintenance costs can be prohibitive—making it potentially impractical for organizations that lack technical staff or simply need a more straightforward solution to use and manage. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce addresses several critical business needs for us. It provides robust opportunity tracking capabilities to monitor and manage sales pipelines effectively. The system facilitates streamlined contact and lead outreach through integrated communication tools, while offering sophisticated dashboard reporting functionality for data visualization and analysis. Additionally, Salesforce implements intelligent lead routing mechanisms to ensure proper distribution of prospects, maintains flexible permission structures for secure access control, and enables customizable workflow automations to enhance operational efficiency and standardize business processes. ### 34. Enhances Customer Interaction, Smooth Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Reddy Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Agentforce 360 Platform to be a great tool, particularly because it provides data in a granular way for users. This feature significantly improves the workflow speed, making tasks more efficient. I also appreciate how it improves performance and flexibility, which are crucial for my work. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Product is very smooth **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to automate customer data, which helps users improve their sales. It provides granular data and significantly improves workflow speed, performance, and flexibility. ### 35. Powerful Customization and Insights, But Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle K. | Director of Finance & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce because it centralizes all customer and sales information in one place, making it easy to track interactions, opportunities, and progress. The system provides powerful reporting and analytics, which helps me make informed decisions and identify trends quickly. I also appreciate the customization options, allowing workflows, dashboards, and fields to be tailored to fit our specific needs. Overall, Salesforce helps me stay organized, improve customer relationships, and streamline sales processes. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing I dislike about Salesforce is that it can be complex and sometimes overwhelming, especially when navigating multiple dashboards, fields, and customizations. Certain tasks require many clicks or steps, which can slow down day-to-day work. Additionally, some features feel unintuitive, and training is often needed to use the system effectively. While it’s powerful, the learning curve and occasional inefficiencies can be frustrating. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is solving the problem of disorganized customer and sales data. By centralizing all interactions, opportunities, and client information in one system, it eliminates the need to track details across emails, spreadsheets, and notes. This helps streamline workflows, improve communication, and provide a clear view of the sales pipeline. For me, it means better organization, more efficient follow-ups, and the ability to make data-driven decisions to grow business effectively. ### 36. Secure, Cloud-Based Efficiency with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** swaroop k. | Manager - Program Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the data protection capabilities of Salesforce Platform, which ensure that the sensitive information about our clients is securely maintained. The cloud service aspect is incredibly beneficial as it centralizes our data, making it easily accessible to multiple team members within the organization. This feature supports our workflow by allowing seamless collaboration and data management. The automation tools of Salesforce have significantly enhanced our productivity by building a robust system that automatically follows up on tasks, ensuring nothing is overlooked or missed. This automation streamlines our operations and provides an ease of work, allowing us to define every detail effectively. Moreover, the platform's ability to support the diversification of automation processes provides us with tailored solutions for our diverse business needs. Overall, the combination of these features makes the Salesforce Platform an integral tool for our business operations, enhancing efficiency and flexibility. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform lacks a real-time document editing feature where multiple users can collaborate and make edits simultaneously, with the platform keeping track of these changes. This feature would enhance our ability to utilize the platform more fully. Additionally, I feel that these collaboration features should be offered at a more economical price to allow us to involve more users without incurring high costs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to maintain secure client data, automate task follow-ups, and streamline work through cloud services, ensuring ease of operation and accessibility. ### 37. User-Friendly with Integrated Analytics, Minor Reliability Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew N. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I enjoyed using Salesforce Platform because it was easy to use and had everything in one place, which made it simpler to see KPIs. I liked how you could view graphs and charts all in one spot. Logging notes and calls was amazing and very user-friendly, saving a lot of time. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I didn’t like how sometimes it would crash or freeze and it didn’t save your notes. That was always frustrating. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I found Salesforce Platform easy to use, liked having everything in one spot, and appreciated how it saved time with logging notes and calls. Viewing graphs and charts in one place made tracking KPIs simpler. ### 38. Flexible, Robust CRM with Small Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Aniket C. **Reviewed Date:** November 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the Salesforce Platform's flexibility, which stands out as a significant advantage. Whether I need to automate a process, test a feature, or build a small customization, the platform provides multiple ways to achieve it without facing complications. This flexibility is valuable to me because when Flows can't accomplish something, I always have the option to build it in Apex or create a custom Lightning Web Component (LWC), ensuring that regardless of how complex the requirement may be, I have a reliable backup option. Additionally, I find the centralization of data and automation of processes highly beneficial, which enhances the efficiency of testing and managing CRM features. Furthermore, Salesforce Platform's comprehensive capabilities and automation were pivotal reasons for switching from spreadsheets and basic CRM tools, providing a more powerful, scalable, and flexible solution. Overall, the robust customization, automation, and development tools it offers make it an extraordinary platform for crafting scalable business solutions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some parts of the Salesforce Platform can feel slow, especially in large organizations. This sluggishness can impact productivity, making it less efficient to navigate and manage tasks in a timely manner. Additionally, Flows can become complicated quickly, and debugging them is not always a smooth process, which can hinder development and testing efforts. Moreover, deployments sometimes fail due to small issues, which is frustrating and can lead to delays in rolling out important updates or features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform centralizes data, automates processes, and enhances CRM feature management efficiency for testing and development. ### 39. Boosts Productivity and Efficiency, But Login Hassles Frustrate **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma S. | Anime Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ease to perform tasks with respect to customers is provided by Salesforce. With this, I can access all the relevant information that reduces the time taken by more than 60% in comparison to similar tools like Excel. I use it daily to contact the donors & potential donors, hence uplifiting productivity and it ensure that every action I perform is also logged. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The first thing I dislike about Salesforce is that it makes me login again & again after the logout, which annoys and asks me to authenticate using 2fa everytime. The other thing is sometimes some data arent accessible even though I have access, so I have to clear cache too often. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Putting all data together and reducing tab switching and context switching. ### 40. All-in-One, User-Friendly Tool with Outstanding Support. **Rating:** 3.5/5.0 stars **Reviewed by:** Elman M. | Team Lead, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very useful tool and also very user-friendly, it provides proper customization and it is easy to implement, easy to integrate with other tools,it has everything in one place and provide proper tools for tracking and to have a proper manage of the leads, also the customer support is outstanding, it works smoothly and it is very easy to master it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It has so many features and add-ons that a beginner with this platform might get confused, it takes time to get used to every feature but once mastered is very friendly. Not much to dislike besides this. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** To have a better track of leads, to have a better workflow and a better and organized way to have visible incoming tickets for clients. ### 41. Salesforce Keeps Our Data Organized and Up to Date **Rating:** 5.0/5.0 stars **Reviewed by:** Maria P. | Dashboard Specialist I, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s a very useful tool for managing data, and it’s especially good at keeping everything organized and up to date. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don’t think I’ve had any issues with Salesforce so far. It’s been pretty handy, and I like that it keeps all the information in one place, which makes it easier to stay organized. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is a huge benefit for me. It keeps all the information well organized and easy to access, and the automations work perfectly every time I need them. ### 42. Sales right now are in chaos, SALESFORCE gives you a piece of mind **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo C. | salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to keep notes, records, follow ups. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** They are some details that could be better but nothing significant to be honest. PE. When you create an invoice, payment info must be completed like periodicity of payment, if the client wants to establish the payment by a money amount or by number of payments, etc. but that info doesn't translate automatically to the opportunity. The opportunity strangely enough, doesn't have the same options. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It facilitates the handling of your sales database, allows you to generate call calendars by easily identifying when was the last time you called someone, how many calls have been incoming or outgoing. ### 43. Salesforce Centralizes Customer Data for Better Collaboration and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Biju Y. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about Salesforce is how it centralizes customer information in one place. It brings together data, interactions, and outcomes, which makes it easy to follow each customer’s story, collaborate smoothly across teams, and get clear insights from reports and dashboards that help support better decision-making. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don’t like the user experience or the color scheme of the Salesforce product, because it feels outdated and unintuitive. The interface often looks cluttered and visually unappealing, which hurts overall usability, slows down navigation, and makes everyday tasks feel less efficient for users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use it to collect user stories and then share them with other teams, which makes it easier to keep everyone aligned and on the same page. ### 44. Easy Customization and Smooth Setup, But Cost Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Enterprise Sales Director, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have been using Salesforce Platform for sales over the past four years, and I love how it saves me time while providing accurate reports and effective tracking of leads. The platform's ease of use and customization stands out, making it adaptable to my needs. I appreciate how it enhances interdepartmental connections, improves reporting and customer satisfaction, and how the AI assistance aids in our processes. Additionally, the training provided helps us to leverage the platform efficiently. The initial setup of Salesforce Platform was easy and smooth, which made the transition seamless for our team. Overall, these features enhance our workflow and efficiency, making Salesforce Platform a valuable tool in our operations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike how cost-effective the Salesforce Platform is because we have to buy the sales and service cloud separately, which prevents it from being offered as a package. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the Salesforce Platform saves time, generates accurate reports, and tracks leads effectively. It enhances inter-departmental connection, reporting, and customer satisfaction while offering easy customization and AI assistance. ### 45. The Ultimate Data Hub for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Utban A. | Ops Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is the single source of truth for all our data. I like how its robust and easy to implement. I use it daily and never run into any trouble. Its also very easy to integrate with other platforms. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** For starters salesforce can be a bit challenging to navigate and the customer support is a bit slow some times **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Its the data center for our company and it helps us to consolidate data into one place instead of having siloed data into different place ### 46. Highly Customizable Platform, But Reporting Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jakub T. | Logistics System Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ability to customize the platform to fit exact business requirements and adapt it as those needs change. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The limitations in dashboards and reports, especially when more advanced or highly customized reporting is needed. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of managing and coordinating warehouse operations in a single, centralized system. It enables us to run our warehouse efficiently by organizing processes, tracking operations in real time, and ensuring smooth collaboration between teams, which directly improves daily work and operational reliability. ### 47. Flexible Platform with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay G. | Design And Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform for its flexibility and powerful customization options. It keeps all customer and sales data in one place, offers strong reporting, and scales well as our business grows. The automation features and integrations work especially well, reducing manual work and errors while ensuring smooth data flow with other tools. This saves time, improves efficiency, and makes our operations more efficient. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some features feel complex and require time to learn. Customization can be resource intensive. Performance can also slow down at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to centralize customer data, reduce manual follow-ups, and streamline business processes. It enhances visibility, reduces errors, and enables better data-driven decisions. ### 48. Effective CRM with Centralized Data, But Costly **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag C. | Wealth Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform highly effective for leads management when used as a CRM, and I appreciate the easy-to-use interface for existing customers. The centralized customer data is the most likable thing. It means all customer-related data like phone calls, invoice history, transactions, receipts, and logs are easily available for users. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main aspect which is most concerning is high cost of the license, add ons etc. It was not easy, we went through extensive training for using it first time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM, and it's effective for lead management with an easy interface. The centralized customer data, like phone calls, invoice history, and transaction logs, is easily available, which makes it very valuable. ### 49. Great for Keeping Track of How Members are Serviced. **Rating:** 4.0/5.0 stars **Reviewed by:** Jason J. | Community Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I enjoy it's ability to store scanned files of it's entered members **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I feel its limitation for keeping record of social security limits its ease of use for programs that rely on this information to confirm employment status. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce gives our team a way to accurately track the services we provide to our members. Along with this it acts as a way to store contact information for quick access allowing swift communication with members. ### 50. Salesforce Platform: Powerful, Customizable Hub for Collaboration & Data-Driven Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Lina O. | Sales Enablement & Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how Salesforce Platform enables better collaboration and data-driven decision-making by bringing customer data, automation, and analytics together in a single, highly customizable platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can feel overwhelming for new users, and some processes require multiple steps that could be more intuitive. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps solve challenges around customer data management, process consistency, and scalability. For me, this means better alignment across teams and more confidence in reporting and decision-making. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+08%3A04%3A32+-0500&secure%5Bsession_id%5D=a675d70b-92f2-4ac9-8fea-f798ea23a7a7&secure%5Btoken%5D=7a2fa52e2afcc741609a830d59e2f691e7f420be3681108dc3c26683c37e223f&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aligned](https://www.g2.com/products/teamaligned/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Avoma](https://www.g2.com/products/avoma/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Buildout](https://www.g2.com/products/buildout/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - [CTI Connector](https://www.g2.com/products/cti-connector/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Docs Made Easy](https://www.g2.com/products/docs-made-easy/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Everstage](https://www.g2.com/products/everstage/reviews) - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews) - [FellowshipOne GO Complete](https://www.g2.com/products/fellowshipone-go-complete/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews) - [Fluent Forms](https://www.g2.com/products/fluent-forms/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HoduCC - Call Center Software](https://www.g2.com/products/hoducc-call-center-software/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Ingenium](https://www.g2.com/products/ingenium/reviews) - [InsideSales](https://www.g2.com/products/insidesales/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [iWave](https://www.g2.com/products/iwave/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Jurist](https://www.g2.com/products/jurist/reviews) - [Juro](https://www.g2.com/products/juro/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium Customer Data Hub](https://www.g2.com/products/tealium-customer-data-hub/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,509 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)