G2

vikash k.

RPA Developer

Mid-Market (51-1000 emp.)

12/28/2021

"Aegis service desk"

5/5

What do you like best about Aegis Service Desk?

It will provide the type of service your customer expects. Designed for organizations that do not require the full ITIL base service management. Simplifies the process of providing a high level of services to its customers. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Pricing can be more economical. It supports only in business hours. On-premises deployment is kind of a restricted feature. It should also be installed on mobile. Review collected by and hosted on G2.com.

Recommendations to others considering Aegis Service Desk:

Deployment should not be restricted to on-premises. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

Alerts /Escalations Customisable branding Document storage Email integration IT asset management Interaction tracking Provides solution to business hours Easy to use. All sizes of business i.e., small, medium, large Review collected by and hosted on G2.com.