G2

Kristy C.

Technical Business Analyst/Product Owner - Yellow Hammer BSA & Fraud

Enterprise (> 1000 emp.)

12/28/2021

"Top Tier Technology for managing employee leaves of absence"

4.5/5

What do you like best about ADP Total Absence Management?

The analytics for this program is fantastic (which I believe they call "Insights".) Customer grade dashboards and their mobile applications work without flaw. I would highly recommend this solution for any small to a large employer. Review collected by and hosted on G2.com.

What do you dislike about ADP Total Absence Management?

The few times I have had to reach out to support, it took longer than I believe an application should take for customers. Usually, I would think that someone should respond within 4-8 hours, but when I have had to reach out, it has taken 24 or more hours for a resolution, which is not horrible but could be improved upon. Review collected by and hosted on G2.com.

Recommendations to others considering ADP Total Absence Management:

I would suggest getting all of the functionality of the system to be able to use it as optimal as possible Review collected by and hosted on G2.com.

What problems is ADP Total Absence Management solving and how is that benefiting you?

Policies are easy to keep up to date; we can coordinate multiple systems across multiple vendors, HR, payroll, and benefits which help managers and their employees. It helps with complexity, compliance, and productivity. Support is available through the web, mobile, and phone. The system also helped us with legal and compliance issues. Review collected by and hosted on G2.com.