
I like that it helps automate and scale cross-channel campaigns, mostly. Sending outbound emails and managing email deliverability work well for me. The AI and automation were especially useful when I needed to build a targeted campaign for a specific lead segment, since it surfaced relevant engagement signals and guided what to do next, cutting down on manual checking (even though I still reviewed the results myself). Review collected by and hosted on G2.com.
A/B testing feels more complex than it should be. Configuring different varieties of variants, scheduling, and reporting consumes a lot of time, and it takes additional monitoring and analysis to check correctness. I also don’t use the mobile view because it’s not optimized as expected and can be messy to handle on a small screen with the current UI. Review collected by and hosted on G2.com.