G2

Richard O.

IT Director

Mid-Market (51-1000 emp.)

9/25/2026

"Modern, Intuitive Actionstep Interface That Makes Adoption Easy"

4/5

What do you like best about Actionstep?

the modern interface and clean look of action step help to make the experience to the user intuitive Review collected by and hosted on G2.com.

What do you dislike about Actionstep?

Search facilities are lacking especially around saved emails. The integration with Outlook and Word require enhancements. Review collected by and hosted on G2.com.

What problems is Actionstep solving and how is that benefiting you?

Being a SAAS application, it is enabling us to move away from legacy infrastructure and adopt a modern way of working for our staff members. The ongoing support and enhancements to the application are a welcome change to other practice management systems. One of the biggest challenges it solving is the development of workflow for our matters while having affective development tools to support the growth. Review collected by and hosted on G2.com.

Response from Lauren Dagworthy of Actionstep

Hi Richard,

Thanks so much for taking the time out of your day to review us. It's great to hear that our interface is making it easy for your team to use, and that we're helping support the growth of your firm.

We also really appreciate your constructive feedback regarding Search and our Outlook/Word integrations. We are continuously improving these areas, and so we've passed this input directly to our product team. We look forward to showing you the enhancements in these areas as they roll out.

Thank you for choosing us to help you continue to scale your business! Please reach out to us if there is anything we can help with.