We moved our Tier 1 support and initial KYC screening to Actigy a few months ago. With our previous vendor, we spent a lot of time checking their work and constantly following up. Since switching to Actigy, we’ve had to do far less of that. Their delivery lead stays on top of the day-to-day work, so we don’t have to step in all the time. They handle around 4,500 tickets a month for us, and QA scores have been consistently holding at 97–98%. Review collected by and hosted on G2.com.

No major complaints so far. It did take our managers some time to get comfortable handing things over. At first, we were still checking in more often than necessary, mostly out of habit from working with our previous vendor. Review collected by and hosted on G2.com.