G2

Matthew P.

Small-Business (50 or fewer emp.)

11/14/2020

"Review of ACE by Former User (who is now stuck with another program)"

4/5

What do you like best about ACE?

The absolute best thing about ACE is that it can be customized to the needs of your organization. Unnecessary steps are eliminated, special steps for your organization can be inserted, etc. Fantastic ability to customize. This is in stark contrast to most other programs that are very rigid with no customizable features. Review collected by and hosted on G2.com.

What do you dislike about ACE?

The absolute best thing about ACE, its customizability, can also be its worst feature if used improperly. When setting it up, it is critical that the right amount of time and effort be put into setting up all of the customizable features. If not, you are setting yourself up for failure. In a case like this, ACE would be no different than any other program that poorly fits an organization's workflows. Review collected by and hosted on G2.com.

What problems is ACE solving and how is that benefiting you?

I would again say that the biggest problem you are solving with ACE is that you are getting a quality system that actually fits your organization's workflows. What seems to be the biggest problem with many other programs is that they have a process that does not match the actual workflow at the organization. As a result, you end up with a non-sensical approval/quality review process in the program. Since you can customize ACE, you have the power to avoid all of these issues. Review collected by and hosted on G2.com.