G2

Kim S.

Maintenance System Specialist

Mid-Market (51-1000 emp.)

10/27/2026

"Easy Navigation and Info-Rich Modules—Great for PM Work"

4/5

What do you like best about Accruent Maintenance Connection?

What I like most about Maintenance Connection is how easy it is to navigate between the modules, and how much useful information each module provides. I work in Maintenance Connection all day, and my main focus is the PM module. Review collected by and hosted on G2.com.

What do you dislike about Accruent Maintenance Connection?

The least helpful part is the history provided in a few of the modules. It makes it difficult to support people who aren’t doing something correctly when we can’t see who made the mistake. Another area that’s been least helpful is customer service. I really struggle with submitting help tickets when I never know whether anyone is actually going to respond or provide help. Review collected by and hosted on G2.com.

What problems is Accruent Maintenance Connection solving and how is that benefiting you?

We have had Maintenance Connection for years. The only thing I feel worth mentioning here is the grid view - in my opinion, this has been a game changer. This has opened up the filtering to find information, and has greatly improved the system. Some of our super users would disagree. Review collected by and hosted on G2.com.