G2

Diana B.

Small-Business (50 or fewer emp.)

6/30/2023

"Analysis and Evaluation of the IT Service Management Solution InvGate"

4.5/5

What do you like best about InvGate Service Management?

Ticket and request management: The solution offers comprehensive management of tickets and requests, which helps organizations effectively handle requirements, incidents, problems, and changes. It allows smooth communication between the support team and users, ensuring timely response and efficient resolution. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

Limited customization: Some users have mentioned that the customization capability of InvGate Service Desk may be limited compared to other solutions on the market. This can be a challenge for organizations that require a more specific adaptation of the tool to their particular needs. Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

InvGate Service Desk solves problems related to efficient ticket and request management, improvement of user experience, process automation, tracking and reporting, SLA compliance, and continuous improvement. These benefits allow organizations to provide quality support, optimize team productivity, and offer a satisfying experience to end users. Review collected by and hosted on G2.com.