G2

Verified User in Legal Services

Mid-Market (51-1000 emp.)

12/10/2021

"Enhances the working from home experience"

4.5/5

What do you like best about 3CX?

When Covid began, our office had to close its doors for a while. The fact that 3CX can transfer our office phones to our cell phones was critical to our success in a remote environment. Moreover, we still have the capability to remove the direct transfer outside of work hours. That way, employees are able to communicate on company phones when needed, but turn it off at the end of the day when it isn't. It has revolutionized working from home, and I highly recommend it to anyone struggling to overcome the difficulties of virtual working. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

The major setback to 3CX is that all calls to the designated number appear with the same Caller ID. Without logging into the online portal, there is no way to see the caller's contact information. It feels very old-fashioned to tell clients that we don't have caller-ID, which may reflect poorly on a professional level. I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own. Review collected by and hosted on G2.com.

Recommendations to others considering 3CX:

If you are looking for a simple solution to client communication while working remotely, I would recommend 3CX. While it may not be as technologically intuitive as some of its competitors, it is an effective solution to many of the modern day problems that come with working remotely. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

The greatest obstacle that 3CX has helped our team conquer was client communication while working remotely. It's not practical to assign everyone in the office a company phone while away, but it is problematic to provide your clients with your personal cell phone number. With 3CX, we can still have safe client communication without giving everyone with a company device. With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible. Review collected by and hosted on G2.com.

Response from Constantinos Leventis of 3CX

edit

Thank you for your feedback! We are glad to hear that 3CX has helped you to effectively manage your client communications while working remotely.

Assuming that to make and receive calls, you used a SIP Trunk service from the many that exist, there must have been some misconfiguration of the SIP Trunk as 3CX is fully capable of showing 3CX Users the Caller ID of incoming calls to the system, but also very versatile in the options it gives the admin to configure the Caller ID users presents when making outbound calls to External Numbers. For this, however, the SIP Trunk provider you use must also have/provide the capability to show different Caller IDs.

3CX is a channel-based company and that is how we suggest new users get our software installed. We have many official 3CX Partners all around the world and you can find the one closest to you here:

https://www.3cx.com/ordering/find-reseller/

Apart from this though, 3CX also has a very active Community Team that monitors the 3CX Forum on a daily basis that anyone can access here completely free:

https://www.3cx.com/community/

We are very confident that if you get in touch with an official 3CX Partner, they will help you and walk you through any minor problems you may have, improving your experience, hopefully making it a 5/5!