--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-07-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users value the **ease of use** of 3CX, noting its smooth interface and seamless communication capabilities. (42 reviews) - Users value the **reliable functionality** of 3CX, enjoying seamless communication and excellent call quality consistently. (31 reviews) - Users value the **flexibility** of 3CX, enjoying cost savings and seamless communication across various devices. (23 reviews) - Users value the **automatic call handling** and seamless integration of communication tools in 3CX, enhancing reliability and efficiency. (22 reviews) - Users value the **easy setup** of 3CX, enabling quick implementation and efficient communication integration. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users struggle with **complex processes** in 3CX, often needing support for configuration and advanced features. (11 reviews) - Users find **difficult configuration** challenges with 3CX, requiring technical skills and outside support for optimal setup. (10 reviews) - Users find the **learning curve steep** for 3CX, especially for non-technical admins struggling with configuration and setups. (10 reviews) - Users find the **limited features** of 3CX, like unavailable reports and troubleshooting challenges, frustrating and restrictive. (10 reviews) - Users find 3CX **expensive, especially for non-profits** , desiring more affordable pricing options while managing overall costs. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. Unmatched Value: 3CX’s Feature-Rich PBX That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Dan K. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about 3CX?** 3CX's feature set to price value is all but unmatched in the industry. Emerging AI tools combined with an easy-to-deploy, use, and maintain PBX. 3CX is a no-brainer for technical directors, service providers, and telecommunications resellers alike, simply because it just works and it works well. **What do you dislike about 3CX?** There are a few minor, niche reporting tools I’d personally like to see, mainly for my own and my partners’ specific use cases. That said, my “complaints” are really just edge-case requests, which honestly speaks well of 3CX overall. **What problems is 3CX solving and how is that benefiting you?** It provides us with a best-in-class, easy-to-adapt, full-stack solution to provide our reseller/MSP/SP partners. When assisting a partner to build out their VoIP offering, you won't get far relying on a platform that has a huge technical learning curve or a complex up-front model structure. They want a solution that works and that their teams can work with so they can get back to growing their business. That is the problem 3CX solves for us. ### 2. Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew W. | Sales Administration Support, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 3CX?** Easy to set up and provision, provided that you complete the training certifications. It works on a bunch of different phones, such as Yealink and Fanvil, etc. The best part is being able to keep one phone number for your business while having multiple extensions under one SIP Trunk, with the flexibility to use the desktop app, the mobile app, or a hard phone depending on preference. The SMS-style messaging is also very good for communication within your business network. Overall, I find the platform fairly straightforward, and it can help companies save money while enhancing productivity. **What do you dislike about 3CX?** If you don’t have your hard phone user provisioned, it will show you as “Not Registered,” which can make it look like you don’t have the program. Once you have a proper user profile provisioned on a hard phone (depending on how your system is configured), you should be good to go. Also, I found the certification test to be tricky—you really have to pay close attention to how they present TRUE/FALSE and watch the wording carefully. **What problems is 3CX solving and how is that benefiting you?** It helps minimize the amount of back-and-forth email between different locations in our company. Instead of having to make phone calls or deal with long email chains, people can send instant messages, transfer calls, or bring others into a conference as needed. Overall, it cuts down on the logistical time it takes to get people together and communicate information. ### 3. Flexible and Reliable, but Admin Usability and Reporting Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Evan L. | Technology and Risk Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about 3CX?** 3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions. It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere. **What do you dislike about 3CX?** Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review. Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system. **What problems is 3CX solving and how is that benefiting you?** 3CX solves the challenge of managing a modern, flexible phone system without the cost and complexity of traditional telecom providers. It supports remote and hybrid work by allowing staff to take calls from desktop and mobile devices. It centralizes call handling, routing, and voicemail in one system, improving consistency and reliability. It reduces phone system costs while still providing enterprise-level features. It gives us control over call flows, extensions, and users without relying on a carrier for routine changes. The benefit is a more flexible, cost-effective communication system that supports how our team actually works day to day. **Official Response from Monika R:** > Hey Evan. Thanks for the detailed review. We're glad to hear 3CX is delivering the flexibility and control you need. That’s exactly what we aim to provide - a cost-effective, modern system that supports remote and hybrid work without depending on legacy telecom setups. Regarding admin usability and reporting: Admin UI: We're always working to make the admin side more friendly for non-technical users. Reporting: Since V20 Update 6, advanced reporting through Grafana is available. It offers more customization and visualization options than the built-in reports. You might want to explore that if you're looking for deeper insight without relying on exports. ### 4. Comprehensive VoIP Solution, Slight Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando F. | CEO / Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 3CX?** I use 3CX for office VoIP PBX and internal communications, and I really appreciate that it's compatible with multiple VoIP/SIP providers and iPhone manufacturers. The software client has a good UI and is easy to use and administer, which makes it very user-friendly. It allows us to route calls efficiently, both within the office and with field staff, without the need for costly IP phone units. Its ease of setup means there's a low learning curve, so getting new users and admins up to speed is quick. **What do you dislike about 3CX?** We do prefer the old UI to the new one. Some of the features in the old UI were better implemented, like backups, provider and IP phone templates, and on hold and holiday messaging. It would be an improvement from the administrator point of view to have the old UI methods brought back rather than the new script download and deployment methods currently favored. **What problems is 3CX solving and how is that benefiting you?** 3CX routes our calls efficiently, supports multiple VoIP/SIP providers, and integrates with our existing equipment cost-effectively. We enjoy its user-friendly desktop and mobile clients, making it easy to deploy extensions without additional IP phones, and appreciate its low learning curve for quick adoption. ### 5. Best-in-Class 3CX Phone System: Smart, Easy, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie R. | commercial lines customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 3CX?** 3CX is the best phone system I have used in a long time. The up to date performance and intelligence is state of the art for 2026. Its easy to use and the support we are given if any issues arise is beyond helpful. This system has helped our agency to run more smoothly and never miss a clients call. The system integrates with our management system and the pricing is extremely reasonable. **What do you dislike about 3CX?** There is nothing I can say poorly of 3CX **What problems is 3CX solving and how is that benefiting you?** We are currently not having any problems with 3CX ### 6. Intuitive and Scalable, Ideal for Digital Transitions **Rating:** 4.0/5.0 stars **Reviewed by:** Andres R. | Coordinator IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about 3CX?** I like that 3CX is easy to use, intuitive, not too expensive, and scalable. The tool opens and works on its own with basic configurations. I also value the easy transition from analog to digital lines and the virtualization and automation of the call system, which provides great value to companies due to its low cost and ease of use. **What do you dislike about 3CX?** Calls outside the office through the VPN are a problem. Additionally, the application should have the same interaction on all devices and only require an internet connection, username, and password to function, without specific configurations. Also, the initial setup was a bit cumbersome. **What problems is 3CX solving and how is that benefiting you?** 3CX facilitates the transition from analog to digital lines and the virtualization and automation of the call system. ### 7. We’ve been using 3CX successfully for years **Rating:** 5.0/5.0 stars **Reviewed by:** Dilshad A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 3CX?** I still really appreciate how easy it is to manage and transfer calls internally between team members. In addition, the system has proven to be very stable and reliable, even as our usage has grown. Over time, we’ve also relied more on call recording, which has been very useful for quality checks, training, and resolving customer questions. **What do you dislike about 3CX?** There haven’t really been any major pain points for us and overall, our experience with 3CX has remained very positive. The mobile app, in particular, has worked well and allows our team to handle calls even while on the go. **What problems is 3CX solving and how is that benefiting you?** 3CX is helping us manage the day-to-day inbound and outbound phone calls that are very important for our business. It is helping us solve the communication gap between our clients and us. It has also helped us with qualitative data, which has been very important in making business decisions. **Official Response from Constantinos Leventis:** > Hi Dilshad! Thank you so much for your positive review! It means a lot to us that you took the time to share such a detailed feedback about 3CX's simplicity and flexibility. We are glad you enjoy the call recording and call transfer features and that 3CX is helping you bridging communication gaps between you and your clients. ### 8. Cost-Saving, Easy-to-Use Unified Communications with Strong CRM Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ishani S. | Senior Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about 3CX?** 3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems. **What do you dislike about 3CX?** 3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis. **What problems is 3CX solving and how is that benefiting you?** 3CX addresses the challenges of outdated, expensive, and inflexible phone systems by providing a unified, software-based communications platform. It brings calls, chat, and messaging together in one place, which can lead to meaningful cost savings, improved mobility for remote work, and simpler day-to-day management. It also helps support better customer experiences through capabilities such as CRM integration and unified communications. **Official Response from Monika R:** > Hey Ishani! Thanks for your feedback. We’re glad 3CX’s flexibility, cost savings and CRM integration are working well for your team. Regarding updates and licensing, we moved to a subscription model to support faster development, better security and consistent improvements. This approach is now standard in the industry. Support is still available through our global partner network and direct support is offered on commercial terms. We’re also continually improving mobile performance, which can vary based on device and network. We appreciate your input - it helps us keep improving. ### 9. Easy Self-Hosting, Great Performance, and Fair Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Rene A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about 3CX?** The fact you can self-host on a simple server, while retaining good performance, is a great feature. Easy to use, rich in features and fair pricing. **What do you dislike about 3CX?** There’s a noticeable lack of native AI features, and it feels like competitors are catching up quickly on that front. Integrations are also fairly limited, largely because there isn’t an open API. **What problems is 3CX solving and how is that benefiting you?** Possibility of calling locally colleagues thru their extension, calling phone numbers, but also doing video calls. ### 10. Seamless Cloud Communication with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** dennis s. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 3CX?** I appreciate 3CX for transforming our old outdated phone system into a digital cloud-ready communication platform. It enables us to make and receive calls seamlessly from any location and device. I really like its unified controls for voice, chat, video, and messaging on a single pane of glass. Additionally, the initial setup was very easy as 3CX allowed us to retain our phone numbers and extensions. I also enjoy the integration with HubSpot for voice omnichannel. **What do you dislike about 3CX?** Lack of nice features such as voice transcriptions and AI integrations on lower subscription tiers **What problems is 3CX solving and how is that benefiting you?** 3CX transformed our outdated phone system into a digital cloud communication platform, allowing seamless calls from any location and device. ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews/3cx-review-4184291?section=pricing&secure%5Bexpires_at%5D=2026-07-14+07%3A31%3A23+-0500&secure%5Bsession_id%5D=f35de6cd-0a73-4d1b-a4b9-8ecc02f36b9e&secure%5Btoken%5D=fd351c927828a315ae1f4d307e406012135c73bc92d302cb29de9574943d0f5c&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio](https://www.g2.com/products/fidelio-by-commsoft-technologies-fidelio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Channels** - Voice - Web Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,547 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,369 reviews)