G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/18/2023

"Easy and versatile platform, adept at handling diverse enterprise branding and learning needs"

4.5/5

What do you like best about 360Learning?

As the specialist responsible for implementing 360Learning, it is one of my key applications in my toolbox. While we also rely on other tools, we use work in this tool frequent, if not daily during certain periods. And as we keep expanding the use of 360Learning externally as well internally, the use will increase.

I highly appreciate 360Learning for its extensive customization capabilities, enabling the creation of unique portals with distinct branding, domains, messaging, and language options. This allows us to scale the use of 360Learning fast, easy and quickly as a response to any need that arises (e.g. new market entries).

Basic implementation of 360Learning was quite fast. The customer support and customer success teams at 360Learning understood that we had to launch a proof-of-concept within few months, and together with our team we were able to launch custom portals for different markets using different domains, self-sign up, and more. Especially closer to launch, the team was very responsive in answering questions regarding the API and other tech-related questions.

Additionally, its continuous release cycle ensures regular enhancements and new feature additions, keeping the platform updated and versatile. Furthermore, the out-of-the-box integrations with popular third-party enterprise applications, along with a robust API for custom integrations, significantly streamline our workflow and enhance user experience. Review collected by and hosted on G2.com.

What do you dislike about 360Learning?

While 360Learning offers many strengths, there are areas for improvement. Especially the authoring tool feels somewhat limited, relying heavily on third-party providers for full functionality. While this doesn't hurt us much, since we already utilize tools like Articulate in our team, it makes decentralizing somewhat more complicated.

Other than that, we periodically experience slower response times in customer support and customer success, which probably is due to the speed of growth that put some pressure on scaling these services. Review collected by and hosted on G2.com.

What problems is 360Learning solving and how is that benefiting you?

360Learning solves our core challenge of operating in diverse markets with different products, languages, and segments. Its versatility and multi-lingual capabilities allow us to create and localize content centrally, then adapt and distribute it across various markets. Additionally, the platform's built-in project management tools and user-level management enable us to decentralize tasks like translations or content distribution to employees who may not have a background in Learning and Development or aren't that tech-savvy. In addition, the platform's focus on collaborative learning aligns perfectly with our mission to foster peer-to-peer collaboration and content consumption, making 360Learning not just a solution, but a strategic enhancer of our organizational processes.

Our challenge when we signed with 360Learning was that we had to do a basic implementation of the tool quite fast, as we had to train customers and employees on a new module that we were about to launch. Within few months and relatively few resources, the platform was branded with our logo and colors, custom domains and different points of entry depending on the market. Also, we managed within a few days to connect our Okta SSO/SCIM with 360Learning to assign employees automatically. Review collected by and hosted on G2.com.