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As the specialist responsible for implementing 360Learning, it is one of my key applications in my toolbox. While we also rely on other tools, we use work in this tool frequent, if not daily during certain periods. And as we keep expanding the use of 360Learning externally as well internally, the use will increase.
I highly appreciate 360Learning for its extensive customization capabilities, enabling the creation of unique portals with distinct branding, domains, messaging, and language options. This allows us to scale the use of 360Learning fast, easy and quickly as a response to any need that arises (e.g. new market entries).
Basic implementation of 360Learning was quite fast. The customer support and customer success teams at 360Learning understood that we had to launch a proof-of-concept within few months, and together with our team we were able to launch custom portals for different markets using different domains, self-sign up, and more. Especially closer to launch, the team was very responsive in answering questions regarding the API and other tech-related questions.
Additionally, its continuous release cycle ensures regular enhancements and new feature additions, keeping the platform updated and versatile. Furthermore, the out-of-the-box integrations with popular third-party enterprise applications, along with a robust API for custom integrations, significantly streamline our workflow and enhance user experience. Review collected by and hosted on G2.com.
While 360Learning offers many strengths, there are areas for improvement. Especially the authoring tool feels somewhat limited, relying heavily on third-party providers for full functionality. While this doesn't hurt us much, since we already utilize tools like Articulate in our team, it makes decentralizing somewhat more complicated.
Other then that, we periodically experience slower response times in customer support and customer success, which probably is due to the speed of growth that put some pressure on scaling these services. Review collected by and hosted on G2.com.
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