![Caner S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caner S.")
CS

Caner S.

Managing Director

Small-Business (50 or fewer emp.)

7/24/2026

"Official WhatsApp API with Coexistence and strong support"

4/5

What do you like best about 360Dialog?

The official WhatsApp Business API and Coexistence setup is the biggest benefit for us. We were able to keep the WhatsApp Business mobile app and chat history while connecting the same number to our CRM. The dashboard is straightforward, the API and webhook setup is practical, and the support team escalated a difficult Meta-side onboarding issue until it was resolved. Review collected by and hosted on G2.com.

What do you dislike about 360Dialog?

Onboarding was more complicated and slower than expected. A Meta-side Coexistence issue and the payment pre-authorisation cycle caused several retries, and the HUB briefly showed no number after pairing. Support ultimately resolved the issue, but clearer status messages, better billing-state visibility, and more proactive progress updates would reduce uncertainty. Review collected by and hosted on G2.com.

What problems is 360Dialog solving and how is that benefiting you?

360Dialog lets us connect the official WhatsApp Business API to our CRM while our team can continue using the WhatsApp Business mobile app. Incoming leads from Click-to-WhatsApp ads can be captured, classified, answered, and converted into CRM tasks or support tickets. This turns WhatsApp from an isolated inbox into a manageable sales and support channel without changing our existing business number. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 106 reviewers think of 360Dialog

4.7 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/360dialog/reviews)