--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 238 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 238 scale: '5' date_modified: '2026-06-21' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 238 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users praise SpotOn’s **responsive customer support** , highlighting quick and effective assistance for resolving issues promptly. (75 reviews) - Users value the **ease of use** of SpotOn, finding it user-friendly and supportive for beginners and experienced staff alike. (66 reviews) - Users praise the **exceptional staff professionalism** at SpotOn, feeling consistently supported and valued throughout their experience. (49 reviews) - Users value the **helpful support** from SpotOn, ensuring quick and effective assistance when needed. (43 reviews) - Users love the **user-friendly interface** of SpotOn, appreciating its simplicity and efficiency in managing appointments. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users struggle with **poor customer support** , facing long waits and frequent issues during critical times. (26 reviews) - Users experience a **difficult setup** process with SpotOn, which can hinder initial usage and navigation. (16 reviews) - Users experience **connectivity issues** with SpotOn, such as printers going offline and payment terminal outages. (13 reviews) - Users experience **slow performance** with SpotOn, particularly during tasks like deposits and ringing in menu items. (13 reviews) - Users report **technical issues** with SpotOn, including bugs, payment outages, and transaction discrepancies affecting usability. (13 reviews) - Inadequate Reporting (12 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) - Users feel SpotOn has **limited features** , lacking essential tools and leaving a sense of incompleteness in functionality. (11 reviews) ## SpotOn Reviews ### 1. I have spoton for multiple locations and it has been working for us perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Guadalupe C. | Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about SpotOn?** We've had a great experience using SpotOn across our multiple locations. The cloud-based platform, online ordering, and integration features make operations smooth and efficient. The reporting tools provide valuable insights, and the support has been outstanding. Special thanks to Ivan Monroy, our Customer Success Manager, whose expertise, responsiveness, and dedication have made a significant impact. Highly recommend SpotOn—especially with Ivan on your team! **What do you dislike about SpotOn?** Spoton could prioritize on product road map and information/communication with us for new things coming out. They are a highly technological company, and they often have upgrades that we don't get to see since we are not completely informed. **What problems is SpotOn solving and how is that benefiting you?** SpotOn solves key problems for restaurants by offering an all-in-one, cloud-based platform that includes POS, online ordering, payments, reporting, and integrations. Unifying systems – No need to juggle multiple tools. Streamlining payments – Fast, secure, and affordable processing. Boosting online ordering – Direct orders, lower fees, and better customer data. Providing real-time reporting – Smarter decisions with clear insights. Improving staff efficiency – Faster training and smoother workflows. Enabling seamless integrations – Everything connects and syncs easily **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Maria. We're thrilled to hear that our platform is working perfectly across your multiple locations and that Ivan has been such a dedicated partner for you. It's great to know our online ordering and reporting tools are providing you with valuable insights, but we hear your feedback about wanting better communication regarding our product roadmap and new feature upgrades. We know you want to ensure your business can take full advantage of everything our technology has to offer. We greatly value your feedback. Wishing you continued success! ### 2. Outstanding POS Support—Efficient, Knowledgeable, and Proactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about SpotOn?** I wanted to take a moment to personally recognize Ivan Monroy for the outstanding professionalism and care he brings to his work. From our very first interaction, he has stood out as not only extremely efficient and knowledgeable about your POS systems, but also remarkably personable and attentive. Ivan doesn’t just provide solutions—he builds confidence. His ability to respond quickly, troubleshoot effectively, and follow up with genuine attention to detail has made every experience seamless. In a field where technical proficiency is essential, what truly differentiates him is his professionalism, warmth, and proactive approach. In my opinion, Ivan shines as an example of what great representation looks like. Your company is fortunate to have someone who embodies both technical expertise and customer-focused service as naturally as he does. Please pass along my gratitude and compliments to him—it’s always a pleasure to work with professionals of his caliber. **What do you dislike about SpotOn?** - Problems with hardware - Connectivity issues - Hidden Fees * The positive highlight is the efficient and tailored solutions that your representative Ivan Monroy provide us in the regular basis. **What problems is SpotOn solving and how is that benefiting you?** We started with simple features from Spoton, however, we are working to use solutions such as teamwork's, multi-location, delivery integrations and marketing, control cost & finacial desicion making **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn. We're thrilled to hear that Ivan has been such an incredible partner, providing you with the efficient support you need. We hear your concerns regarding hardware and connectivity issues. We know that reliable equipment is essential for your daily operations. We value your feedback. Again, thank you for your kind words! ### 3. Seamless POS with Advanced Features and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago D. | Bar Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotOn?** I find the flow from back of the house to front of the house with SpotOn's system very easy and intuitive, almost common sense to a certain extent. If you've used other POS platforms before, you'll understand it very quickly, which makes it easy to teach other managers how to create buttons, add discounts, and manage day-to-day operations. **What do you dislike about SpotOn?** I think there's a strong opportunity for Spoton to expand its capabilities by developing a more sophisticated, built-in inventory management. Current inventory platforms onboarding is extremely labor intensive requiring hours of item mapping to align data across platforms. The entire process could be streamlined, if not eliminated, by leveraging the fact all this data already exists within SpotOn's BOH environment. **What problems is SpotOn solving and how is that benefiting you?** I use SpotOn as a one-stop shop for POS systems, offering tools like loyalty programs and online ordering with low credit card fees. It integrates with gift cards, third-party tools, and allows easy catering payment processing via our site. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Thiago. We're glad to hear our POS platform feels intuitive for your team and is working well as a one-stop shop for your loyalty and online ordering needs. However, we hear your feedback about wanting a more sophisticated, built-in inventory management solution to cut down on labor-intensive onboarding. Again, thank you for your kind words! Your feedback is valuable to us. Wishing you continued success! ### 4. Best POS / support combination **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotOn?** SpotOn is a very user-friendly system for both front and back of house. The reporting is comprehensive, and the support has been incredible—special shout-out to Evan Gray, our Client Success Partner, who is outstanding and a very strong reason we stay with SpotOn. The integration options make a huge difference, and the competitive SaaS and rates also help in a tough market. On top of that, the system has been very reliable, with only minimal issues. **What do you dislike about SpotOn?** We occasionally run into frustrating issues with the payment terminal connecting on some of our handheld devices. Another major problem for us is that we can’t transfer an OLO from one location to another when a customer accidentally places the order at the wrong location, which creates a lot of inconvenience. That’s a big issue for us. **What problems is SpotOn solving and how is that benefiting you?** Provides an easy to learn and use platform for staff, reporting options help track sales and efficiencies quickly there's more but time is short. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn! We're glad our reporting is comprehensive and that Evan has been such a strong partner for your business, but we hear your frustration about the connection issues with your handhelds and the inability to transfer online orders between locations. We know these technical hiccups get in the way of a seamless experience for your guests. Please know your feedback is valuable to us. Again, thank you for your kind words. Wishing you and your business continued success! ### 5. Streamlined Operations, but Needs Better Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotOn?** I really like how SpotOn is easy to use. The point of sale system is intuitive and highly customizable, which has been great for us. SpotOn allows us to set up kitchen items, buttons, add-ons, and notes sections, making it much easier to handle our complex orders and specific customer requests. This has enabled our kitchen teams to clearly understand what customers want, resulting in high-quality products. Having the rewards platform integrated with the built-in GoTo app is another thing I appreciate, as it ensures customers placing orders online can still benefit from rewards points. Plus, the ability to manage spending inventory through integrations really helps in streamlining our operations. **What do you dislike about SpotOn?** There are a few redundant things within the system. Such as always having to hit apply payment before a customer can tap or swipe their card. It would be a lot easier if they were able to do that right away. Also, when you type in a guest's name, it doesn't tie it to the loyalty program and vice versa. When a customer already has an account with their loyalty program, and then you send the order to the kitchen, it doesn't auto populate the ticket to the kitchen with the name attached to the loyalty account. There are also two different locations for customer info and loyalty. There is no reason why those shouldn't be integrated into one seamless database. And it should automatically be able to pull up order history, all loyalty points issued, rewards, etcetera, in one simple location as opposed to two completely different databases that have to be separately attached to the order. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps us streamline operations, manage online orders, and integrate a rewards platform. The system's customizability allows kitchen teams to manage complex orders efficiently. It also helps control inventory through integrations and send invoices for events. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn! We're glad our point-of-sale platform is intuitive and helping your kitchen execute complex orders, but it sounds like the extra steps for payments and syncing guest info/loyalty info are slowing you down. We will seek continuous improvement to ensure our product isn't missing the mark. Again, thank you for your kind words. Wishing you continued success! ### 6. Good In-Store POS but API Needs Major Improvements **Rating:** 1.0/5.0 stars **Reviewed by:** Michael S. | Chief Mischief Maker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SpotOn?** I use SpotOn for the in-store point of sale, and it's a good POS. The card processing works reliably, and the hardware is solid. I find the loyalty setup pretty cool, and the reporting dashboard does exactly what a single location restaurant needs. **What do you dislike about SpotOn?** The API access process is completely broken. It has been twenty-six days since the first request and I still don't have credentials. There's just a Google Form intake that starts another approval pipeline. There's no self-serve developer portal, no sandbox, no timeline. Support emails sometimes bounce back. If your business needs any sort of customer integration, you're at the mercy of internal handoffs, which is ridiculous. SpotOn is a closed loop system, making it really hard to integrate deeply for a single user experience without porting out to something else. **What problems is SpotOn solving and how is that benefiting you?** SpotOn is a reliable in-store POS with solid hardware, smooth card processing, a cool loyalty setup, and a useful reporting dashboard for single-location restaurants. **Official Response from Lauren Morgan:** > Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! ### 7. Proactive Onboarding and Training That Truly Follows Through **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about SpotOn?** The Onboarding and Training is proactive and always present. I've worked with a lot of different points of sale systems, and the only one that ever followed through with ensuring I knew what I was doing was SpotOn. **What do you dislike about SpotOn?** Our clientele is rapidly evolving as younger generations start to mix in and the trends of "yesteryear" slowly creep back in, making trend prediction challenging. A perfect Guest Rewards program that keeps up with the different pieces of our collective customer pie is hard to imagine. I know SpotOn is on the case! **What problems is SpotOn solving and how is that benefiting you?** SpotOn has helped our company navigate the challenges that come with managing a large inventory and ensuring that the paperwork done on the back end seamlessly integrates and that the information is accurate to the "T". **Official Response from Lauren Morgan:** > Thank you so much for your feedback! We're thrilled to hear that our onboarding and training team has been so proactive and ensured you felt completely confident using SpotOn. It's great to know that the system is helping you seamlessly manage your large inventory and back-end paperwork. We truly appreciate you taking the time to share. Wishing you continued success! ### 8. Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsey J. | Owner / Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about SpotOn?** There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are also able to integrate with our payroll and scheduling platforms as well as tip payouts to our employees. **What do you dislike about SpotOn?** My only suggestion for improvement would be to provide a more basic user manual that new users can print out, rather than having it available online only. **What problems is SpotOn solving and how is that benefiting you?** Spot On is helping with all areas of the Restaurant: POS, Reporting, Scheduling, Payroll and helping with costs. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Lyndsey! We're glad our reporting and payroll integrations are helping Bojae's Wine Bar and Bistro improve profitability, but we hear your feedback about wanting a basic, printable user manual rather than relying solely on online resources. Again, thank you for your kind words and feedback. Wishing you continued success! ### 9. POS system that keeps operations smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about SpotOn?** BEst part is that it is easy to use and POS layout makes daily transaction very simple for the staff and system runs very smoothly keeps all of it very organized from order to the payment and reporting tools are good and clear and helps to track the sales without going through any complicated menus **What do you dislike about SpotOn?** some of the feature are very restricted without upgrade and kind of expensive and slow customer support during busy hours , small issue is that updates sometime changes the interface so people need time to adjust **What problems is SpotOn solving and how is that benefiting you?** It helps speed up the checkout and help reduce the erros during peak hours , keep the sale and customer interaction in one and is very much time saving and it improves the entire workflow **Official Response from Lauren Morgan:** > Thanks for sharing your feedback, Harshul! We’re glad to hear SpotOn’s ease of use, POS layout, and reporting tools help streamline transactions, reduce errors during peak hours, and keep everything organized. We also appreciate your candid input around feature access, pricing, support availability, and interface updates—your feedback helps us continue improving the SpotOn experience. ### 10. User-Friendly with Dedicated Support, A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Romeo Z. T. | Vp, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about SpotOn?** I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appreciate having Kaitlin Zimmerman as a dedicated asset to our account, as she helps expedite solutions to the issues we might have. Her support has been a game changer for us. I'm also glad that we chose SpotOn because, despite an early misunderstanding about credit card fees, the setup was easy, and overall, SpotOn has been a great fit for our needs. **What do you dislike about SpotOn?** Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experience. Also, the sales individual initially told us all credit card fees were 1.9%, which wasn’t correct, and he should not have told us that. **What problems is SpotOn solving and how is that benefiting you?** SpotOn provides tech support, equipment replacement, and process development. It's user-friendly, and having Kaitlin Zimmerman dedicated to our account is a game changer, enabling us to focus more on the business operation. **Official Response from Lauren Morgan:** > Thank you so much for taking the time to share your experience, Romeo! We are thrilled to hear that SpotOn’s user-friendly interface is giving you more time to focus on what matters most. We couldn't agree more, Kaitlin is a vital part of our team We also appreciate your transparency regarding the initial confusion over credit card fees. We're constantly working to ensure our communication is as seamless as our software, and your feedback helps us get there. Thank you for choosing us as your partner. We’re excited to keep growing with you! ### 11. A Hospitable, Knowledgeable Rep Made Getting Started Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about SpotOn?** I'm just getting started but it's the people! Our rep Amanda was so hospitable, not intrusive or "salesy", as is common with other POS sales reps. She was knowledgeable, friendly, and geared the conversation to what I needed vs what she was selling! **What do you dislike about SpotOn?** Still onboarding so nothing at all right now! **What problems is SpotOn solving and how is that benefiting you?** From our conversations, what I expect to be the best solve for us is the support line. We don't need support often, but when we do we need answers quick and it appears SpotOn will be able to do that! **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Brandon! We're thrilled to hear that getting started with SpotOn has been easy and that Amanda provided such friendly, knowledgeable, and tailored help. We know how important it is to get quick answers when you need them, which is exactly why our 24/7 support team is always ready to pick up the phone. We truly appreciate you taking the time to share your experience as you continue your onboarding. Wishing you continued success! ### 12. All-in-One Solution with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elvira G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SpotOn?** I really like SpotOn as a central hub for all our needs, including payments, orders, online ordering, reservations, marketing, and loyalty programs. The full reporting for all operational needs in one place is very useful, and the customer service is great for solving any problems or questions. I appreciate the continuous innovation of technology that SpotOn provides, making operations more efficient. The initial setup experience was incredible, with outstanding onsite personal training, and the installation was the easiest. **What do you dislike about SpotOn?** nothing **What problems is SpotOn solving and how is that benefiting you?** SpotOn acts as a central hub for payments, orders, online ordering, reservations, marketing, and loyalty, offering full reporting and great customer service. The continuous innovation ensures efficient operations without needing additional tools. **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Elvira! We're thrilled to hear that SpotOn is working so well as a central hub for all your needs, from online ordering and reservations to marketing and loyalty. It’s great to know our onsite training made your setup experience seamless and that our reporting is helping to make your operations more efficient. We truly appreciate you taking the time to share. Wishing you continued success! ### 13. Great Integration, Challenges with Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Robin B. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** I like the ability to integrate other software platforms. SpotOn allows for online ordering, labor scheduling, and handling reservations, which all work together seamlessly. **What do you dislike about SpotOn?** SpotOn reporting is problematic on food server analytics. I've complained for 4 years with no action to make reporting more actionable for coaching employees. The setup was brutal. Our team thought they were capable of doing it all themselves, but in fact they weren't. It took 6 months to straighten out the POS menu items. **What problems is SpotOn solving and how is that benefiting you?** SpotOn's cloud-based real-time data solved not seeing live data like sales/labor. I like the integration with other software platforms, online ordering, labor scheduling, and reservations—it all works together. **Official Response from Allison Bailey:** > Hearing how Teamwork and Reserve help businesses like yours makes our day, Robin! I'm also posting a quick link below to the reporting help article in hopes it may help with some of your reporting needs. We're always open to your feedback and appreciate your taking the time to submit a review. ### 14. Simple, Transparent, and Insightful—Spot On Makes Management Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Purva K. | System Integration Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about SpotOn?** Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, which makes day-to-day management much easier. The trainers at Spot On are also friendly, patient, and communicate very clearly. I also like the reports, especially that we can customize them, because they provide deeper insight and help drive better decisions that can benefit the business. **What do you dislike about SpotOn?** Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the learning curve can feel overwhelming for new users at the beginning. **What problems is SpotOn solving and how is that benefiting you?** The online ordering benefits a lot to my cafe as users can order online and I don't have to go to any other system, their POS systems works great while making transactions and executing them smoothly, payroll prep makes it very easy to run payrolls on schedules. **Official Response from Lauren Morgan:** > Thanks so much for your thoughtful review, Purva! We’re thrilled to hear that SpotOn’s simplicity, reporting, and online ordering are helping streamline your day-to-day operations and support smarter business decisions. It’s also great to know our trainers made a positive impact. We appreciate your feedback on feature enhancements and the mobile app, and we’re always working to improve the experience for our customers. ### 15. Great customization of ordering for your guests! **Rating:** 4.5/5.0 stars **Reviewed by:** Todd S. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about SpotOn?** The software is really strong in the way of modifications. And in our restaurants every item is made to order so customization is key. **What do you dislike about SpotOn?** There are some quirks related to reopening checks. But we are so new so I am hoping we will find a solution **What problems is SpotOn solving and how is that benefiting you?** They have been there every step of the way in these first few months for us. Most recent issue they fixed for us related to print routings. We have a complicated bar setup and they have streamlined the process for us to toggle back and forth between two options **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Todd! We're glad to hear that our software's modification capabilities are making it easy to customize your made-to-order menu items, and that our team has been there to help streamline your complicated bar print routings. However, we hear your feedback about experiencing some quirks when reopening checks. We know you need a completely smooth workflow as your team gets used to the new system. Your feedback is valuable to us. Again, thank you for your kind words. Wishing you continued success! ### 16. SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. **Reviewed Date:** January 16, 2026 **What do you like best about SpotOn?** I like SpotOn for its simplicity and efficiency. It combines scheduling, payment processing, and marketing in one place, saving me time and reducing stress. The automated reminders and easy-to-use dashboard make managing appointments effortless. Plus, the integrated tools help strengthen customer relationships and boost business growth. It's really ideal for managing appointments and customer engagement by streamlining scheduling and tracking client interactions. **What do you dislike about SpotOn?** Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curve: Initial setup can feel complex for new users. 3. Mobile experience: App performance could be smoother. 4. Reporting depth: Analytics are helpful but lack advanced insights. **What problems is SpotOn solving and how is that benefiting you?** SpotOn is ideal for managing appointments and customer engagement. It streamlines scheduling, tracks client interactions, and boosts visibility with marketing tools. It reduces no-shows with reminders, streamlines manual scheduling with online booking, and handles payments efficiently. The centralized dashboard saves time, enhancing service quality and client satisfaction. **Official Response from Lauren Morgan:** > Thank you so much for taking the time to share such a thoughtful review, Mary! We’re thrilled to hear that SpotOn’s all-in-one approach is helping you save time, and better engage with your customers. We appreciate your candid feedback around customization, onboarding, mobile performance, and reporting. It helps guide where we continue to improve. Thanks again for being a SpotOn customer, we love watching you succeed! ### 17. Streamlined POS Experience with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Stacia H. **Reviewed Date:** January 15, 2026 **What do you like best about SpotOn?** I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. He's super communicative. I find the back of the house part of SpotOn to be user-friendly, making it easier for someone who's not tech-savvy. I can navigate it much easier than other systems I've used before. **What do you dislike about SpotOn?** I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but it seems to be getting better. The initial setup wasn't very smooth, but the gentleman isn't there anymore so it's kind of a moot point. However again I can't speak highly enough of Angel and how helpful he has been. **What problems is SpotOn solving and how is that benefiting you?** I use SpotOn for an easy guest experience at our restaurant. It's user-friendly, especially for those not tech-savvy, and I can find things much easier. **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Stacia! We’re thrilled to hear that working with Angel has been such a good experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well. ### 18. Effortless POS with Space for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Hernan E. **Reviewed Date:** December 26, 2025 **What do you like best about SpotOn?** I like SpotOn's back of house features and their reporting capabilities. It's pretty good when you need help with something, and they make it easy to use and learn for new people. I also appreciate how it provides insight into what we sell the most and what people tend to minus the most from certain entrees. **What do you dislike about SpotOn?** I think what could be improved is part of the back of the house, especially tracking certain things when people change prices or void things. I want to be able to track pricing events better, like seeing how much they charge per item if they change the price. If they change the price from $4.99 to $2.99, I want to see that. Or if there's a changing event that changes a price by a dollar down, it'd be useful to see all that. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps with reporting problems and back office issues by being cloud-based, which lets me manage things from anywhere. **Official Response from Lauren Morgan:** > Thank you so much for the kind words, Hernan! We’re thrilled to hear that SpotOn is helping you with back of the house operations and reporting. Thank you for your suggestion on how we can improve our product functionality. We appreciate the feedback and will continue our commitment to have a best in class product. ### 19. Streamlined Our Restaurant Operations with SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** Adina L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SpotOn?** I like the user experience with SpotOn the most. I can organize the screens, menus, and modifiers super easily. It makes the inventory process and labor tools very functional. Tom and Nate did an amazing job of working through the kinks and continuing the support after our launch. Additionally, integrating with DoorDash as a delivery provider works well. **What do you dislike about SpotOn?** Making changes to the details of menu items and add-ons or modifiers is a little tricky. **What problems is SpotOn solving and how is that benefiting you?** SpotOn makes the inventory process and labor tools functional, and I like the easy organization of screens, menus, and modifiers. **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Adina! We're thrilled to hear that organizing your screens and menus has been so easy. It's great to know that our labor tools are helping to make sure your labor is on budget, and that your DoorDash integration is working well. Wishing you continued success! ### 20. A Reliable POS with Great Tools for Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Cory B. | Restaurant Systems IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about SpotOn?** SpotOn provides me with a comprehensive platform that combines POS, reporting, and customer engagement tools all in one place. I find the system easy to use, and it offers customization options that fit my business needs. The reporting features are especially useful, allowing me to monitor sales and inventory in real time. I’ve also found their customer support team to be responsive and helpful, both during the initial setup and whenever I’ve needed troubleshooting assistance. The installation process is straightforward, and their support team, along with on-site technicians, have been incredibly helpful throughout. **What do you dislike about SpotOn?** The pricing structure becomes confusing when you start adding extra features, and the overall cost can increase rapidly. The system sometimes experiences glitches and relies significantly on a stable internet connection, which can be problematic during periods of downtime. Additionally, it takes some time to become familiar with certain advanced features. **What problems is SpotOn solving and how is that benefiting you?** SpotOn solves the hassle of juggling multiple systems by combining sales, payments, inventory, and customer tools in one platform. It saves me time, reduces errors, and gives real-time insights, making running my business much smoother. **Official Response from Lauren Morgan:** > Thank you for the thoughtful review, Cory! We’re so glad to hear you’re enjoying the all-in-one functionality of SpotOn and finding value in our reporting and support. It’s great to know the setup process was smooth and that our team has been there to help along the way! ### 21. Intuitive, Reliable, and Streamlined Platform That Keeps Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Kalei's K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about SpotOn?** What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily operations and reduces the need to juggle multiple systems. I also appreciate the responsiveness of the support team and how the system continues to improve based on real business needs, making it easier to work efficiently and stay organized. **What do you dislike about SpotOn?** For Campaign Studio. An ability to send out a test email to a different email. Email campaign schedule that really use up the physical store's timezone. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps streamline both in-store and online operations by providing a unified POS and online ordering system. It reduces order errors, speeds up transaction processing, and makes tracking sales and inventory much easier. This allows our team to focus more on serving customers and less on administrative tasks, ultimately improving efficiency and the overall guest experience. **Official Response from Lauren Morgan:** > Thank you so much for the kind words, Kalei! We’re thrilled to hear that SpotOn is helping you streamline your operations and stay organized. We love working with you and your team! ### 22. Great Timekeeping, But Integration and Compatibility Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Dirk T. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about SpotOn?** the timekeeping element with Teamwork is the biggest advantage to other systems. the interface and access are ok- but not as good as other POS Systems **What do you dislike about SpotOn?** It's lack of integration. Opentable is a major one, but there are other systems that people have developed to make operators lives better. It's a young industry to have specialized reporting programs and it's lack of direct integration with delivery apps put it at a disadvantage. Spoton doesn't carry enough market share or exposure to eliminate them so we are left purchasing and piecing it together vs. other POS Systems that play well with so many other programs and platforms. **What problems is SpotOn solving and how is that benefiting you?** the CA break violation componant for teamwork solves a lot in terms of liability. The reporting does well enough that i can follow along with how my business is doing weekly. **Official Response from Lauren Morgan:** > Thank you for sharing your feedback, Dirk! We’re glad to hear that you’re finding value in Teamwork’s timekeeping features. We also appreciate your honesty about the interface and access. Your input helps us continue to improve and make SpotOn even better for our users. ### 23. Intuitive Backend, But Handheld Devices Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jim M. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SpotOn?** Back end is intuitive. Non handheld devices have been easy to use and very few issues. The 6 is because of the handhelds. They are not dependable. Also, Jonathan and Alina are rock stars. I’d have moved to another platform if it wasn’t for them **What do you dislike about SpotOn?** Handhelds are awful. The switch to RPOS was challenging as it happened during our busy season and it seemed like a forced change. Calling for low level tech support should not take 3 minutes before you get to speak to a human. We don’t have 3 minutes when a device is down. **What problems is SpotOn solving and how is that benefiting you?** If you fix the handhelds, it would benefit us greatly. Replacing them under warranty is okay but we simply need them to work **Official Response from Lauren Morgan:** > Thank you so much for your honest feedback, Jim, and for the kind words about Jonathan and Alina — they truly are rock stars. We’re glad the back end and non-handheld devices have been working well for you, and we hear you on the challenges with handhelds and support wait times. Your experience matters, and we’re committed to improving both reliability and responsiveness. We appreciate you sticking with us and giving us the chance to make things better. ### 24. Great Customer Service, Easy to Use, and Strong Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Trolley S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SpotOn?** Customer service, ease of use, and reporting capabilities. **What do you dislike about SpotOn?** For some reason, we had a difficult time integrating with DoorDash. It was frustrating not being able to contact the integration team directly, and it took days to hear back from them. **What problems is SpotOn solving and how is that benefiting you?** Changes to the menu. **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Trolley! We're thrilled to hear that SpotOn's ease of use and reporting capabilities have been so helpful. It's great to know our customer service team is supporting you well, and that our platform is giving you the better insights you need to make more and waste less. We truly appreciate you taking the time to share. Wishing you continued success! ### 25. The Trainers Were Very Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Ben A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about SpotOn?** The best part about spot on are the trainers. The team of trainers that we had were very effective, communicated well and were open to all inquiries. They had a lot of patience which was key in the education of the staff **What do you dislike about SpotOn?** The part that i dislike the most about SpotOn and its not the fault of the product or the system. Because of my vision it is difficult to read the hand held device at times. That is on me though. For my own physical vision--i need to use the hard device vs the handheld. **What problems is SpotOn solving and how is that benefiting you?** Spot on is consolidating different systems and putting it all into one. This streamlines the process of things and saves on time. A lot of the procedures such as payroll, scheduling, ordering--its all done under the Spot On umbrella. Instead of having 3-4 logins for different systems of our old POS, we no only have one. **Official Response from Lauren Morgan:** > Thanks for your kind review, Ben! We are so glad your implementation and training period went so well. We're proud to partner with you and your business! ### 26. SpotOn its Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Advertising Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about SpotOn?** Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from Ivan Monroy, whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. **What do you dislike about SpotOn?** One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. **What problems is SpotOn solving and how is that benefiting you?** Spoton is solving several key problems for businesses like mine: managing complex menus, streamlining digital marketing, and simplifying customer engagement. Their tools for email marketing, loyalty programs, and online ordering with discounts help drive repeat business and increase revenue. The ability to generate customized, detailed reports allows me to make smarter, data-driven decisions **Official Response from Lauren Morgan:** > Thank you for such a thoughtful review, Gabriela! We’re thrilled to hear our platform and tools are making an impact for your business. We're proud to partner with you and your team! ### 27. Streamlined Setup with Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** Masahiro S. **Reviewed Date:** November 17, 2025 **What do you like best about SpotOn?** I appreciate the great support team provided by SpotOn, especially the efforts of the regional manager, Michael, who ensured solutions to our issues by replacing broken handhelds. The support team’s responsiveness is commendable, as they handle concerns promptly and efficiently. Additionally, the initial setup of SpotOn was impressive due to the knowledgeable technician who made the process easy and quick, ensuring a seamless transition to using the system. These aspects contribute significantly to the overall positive experience with SpotOn. **What do you dislike about SpotOn?** I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback for my restaurant's operations. Although the regional manager resolved the issue by replacing broken handhelds, the initial problem of not being able to take credit card payments caused disruptions. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps manage credit card transactions efficiently with great support from their team, especially regional manager Michael, who replaced broken handhelds quickly. **Official Response from Lauren Morgan:** > Thank you so much for sharing your experience, Masahiro! We’re glad to hear Michael was able to support you and make your setup smooth. We understand how frustrating the credit card issues were and appreciate your patience while we worked to get your handhelds replaced. We’re committed to keeping things running smoothly for you moving forward. ### 28. SpotOn + Lucky = Outstanding Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Demetrius . | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about SpotOn?** What I like best about SpotOn is how easy and seamless everything is to use. From the moment we started at The Nile Bar & Restaurant, the implementation was smooth, and Lucky made sure our entire team understood the system. He even came out in person to train our staff and then held a separate training session for our managers, which helped us get comfortable using all the features right away. The platform itself is user-friendly and integrates well with our daily operations. We use it every single day for everything from processing payments to tracking sales and managing reports. The number of features it offers has made running the bar much more efficient without being complicated to manage. Most importantly, the customer support has been outstanding. Any time we’ve had a question or needed guidance, Lucky and the SpotOn team have been quick, responsive, and patient — something that’s rare to find. It’s a system we depend on constantly, and it’s made our operations faster, smoother, and more organized. **What do you dislike about SpotOn?** There really isn’t much to dislike about SpotOn, especially with the support we’ve received from Lucky. If I had to mention one thing, it would be that there are a few features I wish they would add to make the system even better. That said, it’s clear that SpotOn is constantly evolving and growing, and we’ve already seen them make updates that improve the overall experience. Plus, Lucky has been amazing about walking us through new features and keeping The Nile Bar & Restaurant up to date whenever changes are released. **What problems is SpotOn solving and how is that benefiting you?** SpotOn has helped us solve several key challenges at The Nile Bar & Restaurant, and it’s made a huge difference in how we run our business. Before Lucky came out, we discovered we were paying for unused services, and he helped us identify and remove those right away — which saved us money instantly. He also made sure we had the latest updated equipment so we could process payments faster and more reliably. On top of that, Lucky went out of his way to train our entire staff and then held a separate, in-depth session with our managers to make sure everyone understood how to use all the features. That extra effort helped us improve efficiency across the board. Now, thanks to SpotOn, we have: Better cost control by eliminating unnecessary services Improved team training & confidence using the system Updated equipment that keeps us running smoothly Streamlined operations with all tools in one place Overall, SpotOn — with Lucky’s support — has made our business more efficient, cost-effective, and easier to manage. It’s taken a lot of stress off our plate and allowed us to focus more on delivering a great experience for our guests. **Official Response from Lauren Morgan:** > Thank you so much for the wonderful feedback, Demetrius! We’re thrilled to hear how smoothly the implementation went and that Lucky was able to support your team every step of the way. It’s great to know SpotOn is helping The Nile Bar & Restaurant run more efficiently day-to-day. We're proud to partner with you and your business. ### 29. Easy to Use with Flexible Month-to-Month Billing **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce N. | Founder & CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotOn?** I like the month to month billing and ease of use **What do you dislike about SpotOn?** Future Orders credit card payments are hard to follow in our accounting system **What problems is SpotOn solving and how is that benefiting you?** AI and Profit Assist **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Bruce. We're glad our month-to-month billing and Profit Assist tools are working well for you, but we hear your frustration about tracking future order payments in your accounting system. We know you rely on clear data to run your business, and confusing reporting just gets in the way. Again, thank you for your kind words. Your feedback is valuable to us. Wishing you continued success! ### 30. Phenomenal Support Staff That Goes Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SpotOn?** The support staff is phenomenal! They go above and beyond for my team and we value and appreciate their time. **What do you dislike about SpotOn?** Lots of different site to click on for each platform (ie. schedules, tipshare, kiosk, etc.) **What problems is SpotOn solving and how is that benefiting you?** POS installing/onboarding at our locations. They get feedback from our servers who actually use the system and tweek it to their needs to help operate smoothly. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn! We're thrilled to hear that our support staff has went above and beyond to support your business. However, we hear your feedback about the inconvenience of having to navigate through our multiple platforms for schedules and tip share. Your feedback is valuable to us. Again, thank you for your kind words! ### 31. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica V. | Bartender, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about SpotOn?** I like that it’s pretty user friendly. The way it’s set up was done well by the spot on team, and menu items and functions are fairly easy to find. I also think it crashes less than others as I haven’t experienced it go down and even though I also like toast, I think toast loses its connection a lot which is not convenient during service. That hasn’t happened with spot on and I like that it seems more reliable. **What do you dislike about SpotOn?** My only real complaint about the system is the payment, I dislike that it’s 2 steps but otherwise it’s quick and simple to learn. Sometimes the cash drawer won’t open even if I hit no sale. I’m not sure if this is on purpose but it’s also inconvenient as we don’t keep a key in the drawer at my bar. **What problems is SpotOn solving and how is that benefiting you?** It’s another reliable and simple user friendly system. I like it. **Official Response from Lauren Morgan:** > Thank you for your thoughtful feedback, Jessica! We’re so glad to hear that you find the system user-friendly and reliable—it means a lot to know the setup and menu functions are working smoothly for you. Reliability during service is something we take very seriously, so we’re happy SpotOn has been a dependable partner for your team. We truly appreciate your support! ### 32. Unmatched Support That’s Always There When You Need It **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotOn?** The support is truly unmatched. There’s always someone available to listen and respond to any comments or concerns I have. **What do you dislike about SpotOn?** There isn’t much to quibble about, but if I had to point to anything, the occasional back-of-house menu adjustments can feel a bit clunky. **What problems is SpotOn solving and how is that benefiting you?** They genuinely feel like a partnership, not just another business trying to take my money. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Andrew! We are glad our support team has been there for you and that our relationship feels like a true partnership, but we hear your feedback about back-of-house menu adjustments feeling clunky. We know you need your tools to be fast and intuitive so you can get back to running your business. Please know your feedback is valuable to us. Again, thank you for your kind words. Wishing you and your business continued success! ### 33. Smooth experience once set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about SpotOn?** We moved to Spoton to shorten our tech stack and it has done just that. Everything runs smooth and is tied well together between our website and online ordering, the value is there. We are saving $700 a month alone by switching and moving multiple tech stacks into one spot, pun intended. The system is much faster than our old system was and has been chugging along without issue since we launched. **What do you dislike about SpotOn?** As a Pizzeria it was a bit cumbersome to get set up, but our rep, menu consultant, and tech support were all very patient and got us to where we needed to be ultimately. Then again most POS are hard for pizzerias unless it was specifically built for one, but we have been giving feedback for other owners going forward to help out. **What problems is SpotOn solving and how is that benefiting you?** It moved multiple levels in house for us. Saving us money and headache. **Official Response from Lauren Morgan:** > Thank you so much for sharing your experience, Marvin! We're thrilled to hear that SpotOn has helped streamline your tech stack and deliver real value—not to mention saving you $700 a month! It’s great to know that the system’s speed and reliability have made such a positive impact since your launch. We designed SpotOn to bring everything together in one seamless platform, so it’s great to see that vision working for your business. We are proud to partner with you and your business! ### 34. Great System That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Owner/Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about SpotOn?** Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business **What do you dislike about SpotOn?** General Customer service can be a challenge. **What problems is SpotOn solving and how is that benefiting you?** Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business **Official Response from Lauren Morgan:** > Thank you for the feedback, Adam! We’re glad to hear SpotOn is helping support the complexity of your large FEC operation with a fast, flexible system. We appreciate your honesty around customer service and are actively working to improve that experience. Your input helps us get better. ### 35. SPOTON PRINCIPALS **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey K. | VICE PRESIDENT OF HUMAN RESOURCES, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about SpotOn?** SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM. **What do you dislike about SpotOn?** SOME USERS HAVE REPORTED CONNECTIVITY PROBLEMS WITH SPOTON, WHICH CAN LEAD TO HARDWARE LAG AND SYNCING ERRORS **What problems is SpotOn solving and how is that benefiting you?** USERS APPRECIATE EXCEPTIONAL CUSTOMER SUPPORT SERVICE WHICH IS READILY AVAILABLE FOR ASSISTANCE. **Official Response from Lauren Morgan:** > Thanks so much for your feedback, Jeffrey! We’re glad to hear SpotOn’s intuitive design makes it easy to operate, and that our customer support team has been there when you need them. We also appreciate you calling out the connectivity challenges. Your input helps us continue improving reliability and performance. Thank you for taking the time to share your experience! ### 36. Teamwork Makes Labor Cost Tracking and Break Accounting Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Pete S. | Managaing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotOn?** The Teamwork feature is the best for us in terms of tracking labor cost and accounting for breaks. **What do you dislike about SpotOn?** The handhelds are challenging for a fine dining restaurant. **What problems is SpotOn solving and how is that benefiting you?** Working on the integration with Opentable. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn, Pete! We're glad to hear that SpotOn Teamwork is making it easy to track costs and make sure your labor is on budget. However, we hear your concern about the handhelds feeling challenging in a fine dining environment. Please know your feedback is valuable to us. Wishing you and your business continued success! ### 37. Switched from Toast to Spot-On **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Vegas B. | General Manager/Food & Beverage Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about SpotOn?** With out a doubt my favorite thing about Spot-On has been the level of service we received from day one. Spot-On makes you feel like you are part of the family and fully supported. **What do you dislike about SpotOn?** We have been users all summer and I honestly don't have any complaints. **What problems is SpotOn solving and how is that benefiting you?** SpotOn made the switch from Toast very easy and guided us along the way. The cellular addition to our handhelds has saved us several times. When we lose our internet in the restaurant, the servers and kitchen do not even know. The system continues to work as if there were no issues. **Official Response from Lauren Morgan:** > Thank you for sharing your feedback, Mark! We’re thrilled our service has made such a positive impact for you and you are feeling supported. We love having you in the SpotOn Family! ### 38. Treat you like family, work to re-earn and keep your business everyday plus amazing system! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor P. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** From the front of house to the back end of operations, SpotOn is seamless, efficient and amazing. Starting with the back of the house, everything is rather simple and self-explanatory which makes it super-efficient and user friendly. I love the live updates and the quickness of changes. The real time updates and how easy they make it allow you to have smooth operations even on a busy Friday night. All the reporting is amazing and provides so much knowledge whether it is from a large overview or getting into the fine details, it’s all right there. In addition, the capabilities of having the SpotOn apps so I can see information and sales in real time is a nice touch. Adding new items or employees has never been so easy. The installation team was excellent! They stayed for two entire days and worked with my staff and trained all of us and fixed issues on the fly. Great way to set the tone early of how SpotOn is here to help! In the front of the house the POS system has a very clean look, good style and overall nice presentation. It looks the part and functions even better than it looks. The design of the screen is perfect. It is very easy to read, touch and use! The button layout is great and makes my service staff very happy knowing we can basically change anything we want to make the computers easier to use and more efficient for ringing in orders, etc. In terms of processing and speeds, the computers are very quick and save lots of time for my staff. The KDS system. We were all nervous to try this out but after one week of getting used to it... I would never change back. Such a flawless system and has made our cook times go down in turn, increasing guest satisfaction! Lastly, SpotOn support. This was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always avilable and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed. One more thing, we love their online ordering and E-Gift card feature. Its amazing! **What do you dislike about SpotOn?** Not a whole lot! We have had a few issues with install, reporting, KDS stuff but they always get fixed. Sometimes I have been on hold for longer than I like but that is rarer. If a server does not enter a receipt and we find that out the next day, it takes a while for the money to get into my account. On the flip side when I need to issue a refund a day or so later, it takes longer than expected for the customer to get their money back! **What problems is SpotOn solving and how is that benefiting you?** #1 - Waste. By installing the KDS system, we are going through less paper which is saving money. #2 - Online ordering. We have never had it before and the SpotOn online ordering system is great. Customers give feed back all the time how easy it is. This has reduced are phone calls by a lot and is helping with keeping servers and managers on the floor and not stuck on the phone. #3 - Handhelds. Keeping servers efficient at the tables and making everyone more money #4 - Faster processing. Time is money and being able to cash people out quicker is very helpful. #5 - Scheduling an order. Love this feature. Before we had to just remember or literally set a timer on my phone causing to many issues and mistakes. This has saved so many headaches! # 6 - Consolidation. I used to use multiple platforms for data, scheduling, employee information, website, online ordering, etc. With SpotOn I have been able to consolidate all of this under one company aka SpotOn and it has been seamless ever since and saving us money each month. **Official Response from Allison Bailey:** > Thank you for your kind words and thorough feedback! This is all so helpful for us as we continue to prioritize product improvements and evaluate what makes the biggest impact on our valued clients. We really appreciate your business and the time it took to leave us a review. ### 39. SpotOn - leveling up from our previous POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Danny L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about SpotOn?** In Sept 2024, we made the change to SpotOn from Revel and what an upgrade it was. From never meeting a single person at Revel to several people with SpotOn making the trip to the cafe. DJ Rentz really made an impression on the owners of the cafe. Once we were rolling, the virtual and phone support teams were very quick to answer calls for any issues we were having or questions we had about learning our system better. Back of House site is easy to use. As we go, we're excited to begin using TeamWork. Reporting has been an extremely useful tool to track labor, and product sales. DoorDash integration has also proven to be extremely helpful. Finally, Lucky Nguyen has been very helpful to put in me in touch with the right people as we expand our SpotOn services. Really awesome to have a human, face-to-face point of contact. Makes SpotOn feel very local and supportive. **What do you dislike about SpotOn?** I've had some suggestions that the customer-facing screen have larger buttons and larger font when customers enter their phone number for rewards. Also, since we are high-volume and fast paced... every so often if a cashier makes a mistake when ringing someone up, other systems we've used do not require a complete refund and re-ringing when correcting mistakes. **What problems is SpotOn solving and how is that benefiting you?** SpotOn is saving me a ton of time and money as manager with DoorDash integration, Teamworks, and reporting. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Danny! We are glad to hear you're loving SpotOn. We are proud to work with you and your business! ### 40. Like the name of the POS system! Spot on! **Rating:** 4.5/5.0 stars **Reviewed by:** Rad S. | Food server, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about SpotOn?** I really enjoy the efficiency, oraganization,user friendly interface and ticket speeds. Really good responsive touch screen buttons. What i really enjoy the most is that this system has the ability to use and has handheld devices to process orders away from the main POS, like ringing up orders, cashing out with chip or tap to pay cards, nfc payment apps/phones and more. This system is also great for splitting checks by guest or items. Thank you Brandon C. For the tuturiols and guidence. Just like the name, it was SPOT ON! **What do you dislike about SpotOn?** Im not sure if its possible, im sure it probaly is, needs solid color buttons for the main options/categories buttons to distinguish it faster with sight and not having the main buttons blend in to the secondary options on the screen. **What problems is SpotOn solving and how is that benefiting you?** The ability of not having to walk back to main POS to put in a order or cash out customers. Everything can be done right at the table/sections, reducing time wasted walking back and forth by just using the spot on hand helds. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Rad! We're glad you're loving SpotOn. We are proud to work with you! ### 41. SpotOn all in one payment plataform **Rating:** 5.0/5.0 stars **Reviewed by:** Marisol V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about SpotOn?** SpotOn has significantly improved how we run our business by combining payment processing, marketing, and management tools into one streamlined platform. The next-day funding feature has helped us maintain steady cash flow, and the email marketing tools make customer outreach simple and effective. The hardware is dependable and user-friendly, with everything working together smoothly — from the POS system to marketing integrations. Ivan Monroy’s support has been exceptional; he's responsive, knowledgeable, and truly committed to our success. If you're looking for a comprehensive solution backed by great service, SpotOn and Ivan are a smart choice. **What do you dislike about SpotOn?** Lack’s offline transactions payments during network issues. **What problems is SpotOn solving and how is that benefiting you?** Automatic updates at nights **Official Response from Lauren Morgan:** > Thank you so much for the thoughtful feedback, Marisol! We’re thrilled to hear how SpotOn has made a positive impact on your business—from streamlining your operations to improving cash flow and customer outreach. It’s especially great to hear that the hardware and tools are working seamlessly for your team. We couldn't agree more about Ivan—he’ll be glad to know his support has made such a difference. We’re proud to partner with you and look forward to continuing to support your growth! ### 42. The best Sistem for POS and Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Propietario, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about SpotOn?** One of the things I appreciate most about SpotOn is how easy the POS system is to use. Having worked as a server myself, I know how important it is to have a system that's intuitive and efficient during busy shifts—and SpotOn delivers just that. The back-of-house features are also user-friendly, making it easy to manage operations smoothly. Whenever I've run into an issue, their technical support team has always been responsive and helpful. I’ve worked closely with Ivan Monroy for the past two years, and he consistently goes above and beyond. He’s professional, attentive, and always has a great attitude, which makes a big difference. Additionally, the marketing tools and loyalty rewards program have been fantastic for my clients. These features have helped increase customer retention and grow the base of loyal guests at the restaurants I work with. SpotOn has truly been a great partner in our growth. **What do you dislike about SpotOn?** While I’ve had a great overall experience with SpotOn, one thing I think could really improve the platform is the addition of a dedicated mobile app for customers to track their loyalty points—similar to what big brands like McDonald’s offer. It would make it much easier and more convenient for guests to check their rewards, stay engaged, and feel more connected to the loyalty program. Providing customers with their own app to view and manage their points would definitely take the program to the next level. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps me reach customers in a more personalized and meaningful way. With their marketing tools, I can easily schedule campaigns for special promotions, holidays, or events ahead of time, which saves a lot of planning and keeps everything organized. I also love the ability to customize rewards—for example, offering double points on specific days—which keeps our regulars engaged and encourages repeat visits. Overall, it’s made client communication more strategic and effective. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Gabriela! We are happy to hear you are loving our POS. We couldn't agree more, Ivan is a true asset. We also appreciate the product feedback and where we can improve. We're excited to partner with you and your business! ### 43. Multi Location Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brenton W. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about SpotOn?** SpotOn has helped us out immensely in our operations and was a big step in the right direction when we swapped from our previous provider. SpotOn made install and implantation easy, providing menu build out, after hours installation/testing, and follow up support when swapping out our old system. When we ran into any issues, they were quick to make adjustments or fix the issue with a satisfactory resolution. **What do you dislike about SpotOn?** We are utilizing SpotOn in a quick service setting, since it was originally built for table service restaurants, there are some features that are currently being worked on that would make the product more beneficial to our application. **What problems is SpotOn solving and how is that benefiting you?** We needed an enterprise solution for a point of sale at multiple Fast Casual restaurant locations. SpotOn was able to provide the level of service and integration that we need for business. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Brenton! We are glad to hear you're loving SpotOn. We are proud to partner with you and your business! ### 44. Great, responsive customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about SpotOn?** We love working with our Client Support Partner, Michael Lattek! He’s incredibly friendly, knowledgeable, and always quick to respond whenever we have questions. As a brewery with a busy taproom and rotating menus, it’s been such a relief not having to wait on hold or go through layers of support — Michael is always just an email or call away and truly understands the pace and needs of our business. SpotOn has also been a great fit for our brewery operations. It’s intuitive, easy for our team to learn, and packed with features that support everything from managing tabs and digital menus to loyalty programs and marketing. Having tools that adapt to the way we work — and a real person like Michael to back us up — makes a big difference. Highly recommend! **What do you dislike about SpotOn?** Nothing, except refunds take a few steps but that is a good security feature. **What problems is SpotOn solving and how is that benefiting you?** Keeping a busy brewery running with great handhelds helping us shorten distances to deliver great experiences **Official Response from Lauren Morgan:** > Thank you for such a kind review! We are proud to be partnering with you and your business! ### 45. Easy-to-Navigate System That Just Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about SpotOn?** I like how easy it is to navigate the system **What do you dislike about SpotOn?** I dont like that we're not able to send text messages to our customers for promotions **What problems is SpotOn solving and how is that benefiting you?** Whenever we have technical difficulties, they are awesome with providing help **Official Response from Lauren Morgan:** > Thank you for sharing your experience with SpotOn! We're glad the system is easy to navigate and that our support team has been there for you when you need help. Wishing you continued success! ### 46. Empowering Platform with Excellent Reporting and Support **Rating:** 4.0/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about SpotOn?** This platform offers the tools necessary for growth, and its reporting features matched exactly what we needed at the time. The support team is also incredibly knowledgeable. **What do you dislike about SpotOn?** The pricing structure is not very clear and can become confusing, especially when you try to add extra features. **What problems is SpotOn solving and how is that benefiting you?** It brought together several systems we used before, such as sales, payments, inventory, and customer relations, into a single platform. This integration has helped us save time and minimize errors. **Official Response from Lauren Morgan:** > Thank you for sharing your experience, Charlotte! We’re so glad the platform’s tools, reporting, and integrations have helped streamline your operations and reduce errors. We also appreciate your feedback on pricing clarity — it’s incredibly valuable as we work to make things simpler and more transparent. And thank you for the kind words about our support team! We're grateful to be part of your growth. ### 47. Best Restaurant POS available **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about SpotOn?** The support when needed is second to none. I have been through several other POS systems and SpotOn is by far the best software package out there. The frontline ordering is easy to use as well as Backoffice is easy to modify and set up. Handhelds are the best feature. Handhelds mirror the POS station and allow for easy tableside ordering and also executing the tableside payments. **What do you dislike about SpotOn?** Don't have too many dislikes. The only negative I have experienced is the integration partners needs to grow faster. **What problems is SpotOn solving and how is that benefiting you?** SpotOn is helping with easy tableside payments, easy cloud financials access across my several restaurants and easy management of labor the cloud reporting. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Timothy! We are proud to be partnering with you and your business! ### 48. Michael took care of everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about SpotOn?** On-site support, a dedicated trainer who made sure all my concerns were addressed, my team got trained and we’re all loving the new handhelds! Michael Lattek took the time to make sure we all knew how to use the handhelds, and cover a larger area with fewer steps. Thank you Michael!!! Patio season just got less painful! **What do you dislike about SpotOn?** Setup and menu programming could be quicker and more intuitive. **What problems is SpotOn solving and how is that benefiting you?** Running a fast paced Inn and making the most of great tech! **Official Response from Lauren Morgan:** > Thank you so much for sharing this wonderful feedback, Michaela! We’re thrilled to hear that Michael was able to provide the dedicated support and training your team needed. It’s great knowing the handhelds are already making a difference—especially with patio season in full swing. ### 49. The system is reliable and the customer service is much better than the previous system I had **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Owner and Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about SpotOn?** I like the design of the technology hardware and its ease of functionality. The reporting is also very clear and I am able to get all the financials I need to run my business effectively. **What do you dislike about SpotOn?** I have no downsides that I can readily think of. I however am a relatively new customer so time will tell on how the system performs long term and also if the pricing holds. The last product I used would start increasing pricing on me over time. **What problems is SpotOn solving and how is that benefiting you?** For one, the credit card processing and point of sale are all rolled up into one platform which makes it easier for me to manage the credit card receipts. Also, the hardware is much more reliable and I am having to call the support helpline a lot less than I was before with my previous point of sale supplier. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Michael! We are proud to be partnering with you and your business! ### 50. Amazing POS system **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SpotOn?** We love the reports and the ability customize it to what our business needs are. Carlos our rep is always there if we need even when he is out of town. Always helps with any problems we have. **What do you dislike about SpotOn?** The Handhelds were having problems but they are much better now. **What problems is SpotOn solving and how is that benefiting you?** We are needing a different report made for our restaurant and they are working on providing that for us. **Official Response from Lauren Morgan:** > Thank you for your kind review, John! We couldn't agree more -- Carlos is such an asset on the team. We're proud to partner with you and your business! ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+12%3A42%3A57+-0500&secure%5Bsession_id%5D=3e4f7a92-84e0-4c10-8f58-44dc7a2d7bd2&secure%5Btoken%5D=62480600ee204b656b31378b314d02316211574e8b2ab21d9231ffcdbcc834ad&format=llm_user) ## SpotOn Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Checkmate](https://www.g2.com/products/checkmate-2024-08-21/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [Craftable](https://www.g2.com/products/craftable/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [FobeSoft](https://www.g2.com/products/fobesoft/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - [Sling](https://www.g2.com/products/sling/reviews) - [TipHaus](https://www.g2.com/products/tiphaus/reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Customer Management** - Customer Profiles **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews)