Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
The solution is very easy to use. The support team is easily reachable and they are able to solve most of the requirements thru the chat tool, Review collected by and hosted on G2.com.
Reports are a little bit complex to use sometimes if you try to personalize them. They are working with the Analytics tools which seems to be more flexible Review collected by and hosted on G2.com.
1. Tickets flow control. We can track the ticket generated by our users
2. Escalations of the tickets is easy for the agents
3. Time resolving has been lowed down since it is easy to monitor the status
4. We can attend faster the most urgent requirements since the tool lets define what will be the most important requirements
5. The reports let you track the agents performance, so we can focus to improve it when it is needed.
6. Time response for the business is becoming faster. Review collected by and hosted on G2.com.
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just dat
The tool is intelligent and does a lot of work for you just after installing it. It discovers assets, does injection for you automatically, monitors your processes connectivity rates, and pin points issues, it is that amazing. After all of this, it makes a multi-dimensional baseline of this data, making comparison in real time, that highly improves accuracy of alerts. Review collected by and hosted on G2.com.
Sometimes I would like to know exactly how many bytes certain part of the application code moved, and I can see only the time divided by classes of wait. You end up wanting more. Review collected by and hosted on G2.com.
Solving performance related problems from user's point of view. Being able to know ahead of time what kind of experience the customers are having with your business is a powerful insight, it gives your the opportunity to get ahead of problems, interfering when things are still scalating. You don't even have to wait for the problem to happen so you can remediate it. Review collected by and hosted on G2.com.
Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower
With floating technological licences an infinitesimal staff may sustain costs that are low, GoverLAN Scope is comprehensible to utilize and deploy. We've fulfilled the requirements of the teams we serve and have been in a position to reach them, producing a substitute to the private presence across many company locations in various places. In cases where resolution must generally be tackled with a command user to help various other customers, one particular specialist could be totally mitigated in a brief, straightforward remote sessions. Review collected by and hosted on G2.com.
GoverLAN Reach has several differences between designs, although capability to upgrade and instal client program from the application which concentrates on the tech support enables a quick resolution to upgrade all user equipment. Review collected by and hosted on G2.com.
This provides for the standardisation of such methods across clients and also for searches for all the usernames also as for computers; provides for the assistance to be given much faster compared to cross reference stock systems to determine the unit with what a person is connected. Review collected by and hosted on G2.com.
GoverLAN Scope has helped the team of ours to provide a support degree that a much wider team generally expects and has provided remote users similar assistance that they usually need. Review collected by and hosted on G2.com.
LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the a
LogicMonitor's deployment gives it a unique ability to alert you if the cloud loses contact with the on-prem collectors. This ability is a huge benefit over pure on-prem solutions i've seen where a catastrophic outage would take the whole system down and no alerts would get out. Review collected by and hosted on G2.com.
I feel like I almost always say that IT solutions are overpriced. So, I feel that LogicMonitor is priced a little high. But I have never run a software company so this may be an uninformed opinion. I also wish that they had an entry level solution with fewer monitored devices for a lower cost (they used to). Also, sometimes i struggle trying to tweak monitoring settings. But their support is always very helpful. Review collected by and hosted on G2.com.
LogicMonitor has given my team peace of mind that we will get alerting for every type of outage that we can think of. Their alert options give us flexibility to escalate as needed which we did not have before. Review collected by and hosted on G2.com.
FusionReactor is an Application Performance Monitor for JAVA. No other monitor will help you get to the root of issues faster and make apps more resilient.
FusionReactor gives us total and complete visibility into the inner functioning of ColdFusion, allowing us to analyze problems of all types. This includes extremely complex problems related to the interaction of untold number of audio players out in the world and how they interact with and stream music from our servers, server environmental problems of any type (CPU, RAM, virtual RAM, disk space, and much more), as well as of course the specific functioning of our ColdFusion script, database calls, and more. Review collected by and hosted on G2.com.
The price is steep but frankly, FusionReactor is an essential software application to give us the insight into how our servers are functioning that is absolutely necessary to keep both our development and production environments running optimally. Review collected by and hosted on G2.com.
If you run a heavy live production ColdFusion environment, FusionReactor will give you the expert-level insight you need for your operation. Review collected by and hosted on G2.com.
Complex problem analysis especially for webserver activity that occurs as our clients use our various music-related websites, wherein we're not the user, but we need to be able to study what the users are experiencing. Review collected by and hosted on G2.com.
Serverless360 identifies and shows integration issues easily without having to sift through countless line of logs trying to find the one problem. It makes it easy for administrators to identify the issue quickly, identify the actual problem, rectify the issue, then replay the record all within a few minutes. this has saved us time and energy. Review collected by and hosted on G2.com.
It can be slow to load at times and will only show 100 records at a time. if you had a bit of a hiccup and have over 100 records that need replaying, then this can be a bit cumbersome. however it is still quicker than using the inbuilt Microsoft tools which are awkward to use Review collected by and hosted on G2.com.
Serverless360 identifies and shows integration issues easily without having to sift through countless line of logs trying to find the one problem. It makes it easy for administrators to identify the issue quickly, identify the actual problem, rectify the issue, then replay the record all within a few minutes. This saves time and energy. Review collected by and hosted on G2.com.
We use Serverless360 to identify "Dead Letters" in our integration queues. Synchronizing 2 physically separate environments with separate validation rules is only possible with the use of Serverless360 Review collected by and hosted on G2.com.
The best i like from Vcenter is that you can control everything from one console.So you can control Hosts , Virtual Machines, Storage and Networking. This is very helpfull for an IT System Administrator Review collected by and hosted on G2.com.
The least helpfull about Vmware Vcenter i think is with licensing the Host. So example you for a host with two processors you cannot apply two license for each processor but you need to go to the vmware site to merge the two license to one and then you can apply the license. Review collected by and hosted on G2.com.
With vmware vcenter you can solve many problems but the important one is because you have everything to manage from one console so if you have an issue about a virtual machine you can fix it through vmware vcenter or anything else you can do it from vmware vcenter and this is such an relief for it guys Review collected by and hosted on G2.com.
I love the screen recording feature and the playback capabilities. It's also easy to get LogRocket up and running on a new site.
The session analytics, rage click detection, and exception logging are nice features as well. Review collected by and hosted on G2.com.
The LogRocket script causes problems on sites with strict Content Security Policies (CSPs) due to its use of eval. The SDK also registers a deprecated unload event listener in your app which causes a score penalty in auditing tools like Lighthouse. Review collected by and hosted on G2.com.
It excels at identifying UI patterns that you and your team think are rock solid, but users get confused by. You quickly find users clicking on non-interactive elements and this allows you to make changes to make your app more intuitive for more diverse set of users. Review collected by and hosted on G2.com.
The user interface is clean, intuitive and easy to use. This is the second project where I used Atatus and it's becoming an essential tool that I recommend to my clients. Review collected by and hosted on G2.com.
Additional steps were required to configure the APM tool for our framework. Review collected by and hosted on G2.com.
Identify errors and performance issues and tracking deployments. Review collected by and hosted on G2.com.
A complete IT management platform that helps you identify and tackle the issues in your IT infrastructure that impacts your bottom line.
Vendor, cost, and contract tracking. Customer Success Manager and Support are timely and helpful in their responses. They care about your input on how to make the platform even better. They are constantly improving by way of your input. You also can't beat the cost for what you get. Review collected by and hosted on G2.com.
Telecom module doesn't fit my current needs. They took my comments and suggestions to development to see if/how they could be incorporated into the product. Review collected by and hosted on G2.com.
If you're on the fence about using it, give the free trial a go. Speak to their Customer Success Managers about any questions or concerns. They are prompt, helpful, and courteous. Made the decision easy to sign up for the service. Review collected by and hosted on G2.com.
Gaining greater visibility into tracking IT spending and contract/software renewals. The time savings compared to manually tracking in spreadsheets is profound. Review collected by and hosted on G2.com.
Instana, the leading provider of Automatic Application Monitoring solutions for microservices, leverages automation and artificial intelligence to deliver the visibility and a
Instana offers a large variety of features at a simple, fixed pricing model. Besides the usual distributed tracing and error logging, Instana offers infrastructure monitoring, StatsD collection, web and mobile monitoring, as well as highly customizable views and alerts. Setting up an Instana agent was extremely easy (we used the Ruby on Rails / Kubernetes integration). The logging is unsampled and customizable. Review collected by and hosted on G2.com.
The UI has a steep learning curve if you're used to other APM software. Expect to learn a lot of new terminology and configuration options before you can set up a usable dashboard. Unlike other APM providers, Instana gives you a great deal of flexibility in how data is presented -- which is great for expert users, but novices will almost certainly be lost. Review collected by and hosted on G2.com.
We use Instana to monitor our infrastructure, keep track of errors, and analyze calls to identify performance bottlenecks. After just a few days of using Instana, we identified several load-balancing issues with our setup as well as multiple N+1 problems in our database queries. Review collected by and hosted on G2.com.
IT-Conductor SaaS platform remotely orchestrates complex IT operations. When applied to the automation of Application Performance Management, enterprise customers have realize
IT-Conductor was agentless, so we didn't have to install an agent on each server which most of the alternative solutions required. We needed to monitor over 200 systems quickly and did not want to spend weeks to get up and running. In this platform, we relied on built in features for system discovery, health checks, alerting, and recovery and just needed to spend time on configuration.
This is a cakewalk compared to SAP's Solution Manager. Review collected by and hosted on G2.com.
Nothing, this greatly helped us cut down on time. Review collected by and hosted on G2.com.
We are migrating systems and needed to monitor performance of the source and target system. Because there was so many systems we did not want to install an agent on each machine and did not find many tools that could do it. When you have to go through so many SIDs, install, and configure each agent it takes awhile and you need a dedicated team to manage it. I think most teams are turning to automation these days to be efficient with resources. Review collected by and hosted on G2.com.
Veeam® ONE™, part of Veeam Availability Suite™, provides a comprehensive monitoring and analytics solution for your virtual and physical environments. With support for Veeam B
Veeam is a highly customize-able and flexible backup software. It supports the two primary virtualization platforms that we encounter (Hyper-V and VMware), and has many, many options for storage repositories.
We love that we can pick between cloud storage, WAN accelerated offsite storage, VM replication, iSCSI targets, or even SMB connected NAS devices.
Since this is a software based backup solution, you are not tied to a single appliance, and it is much easier to scale Veeam with the proper implementation. Review collected by and hosted on G2.com.
The wealth of configuration can cause issues with engineers not totally familiar with the setup and use of Veeam. It is important to carefully review the design and implementation of Veeam to ensure that it is completed properly.
The fact that Veeam is software only is great, but it does also mean you must provide a matching solution for backup proxies, backup server, and repositories. These can all translate to increased costs for the client, and can push out some of the smaller sized businesses who can't afford to properly implement Veeam or take full advantage of the features offered. Review collected by and hosted on G2.com.
Download the free trial of Veeam, and review the knowledge base to set up a test. Review collected by and hosted on G2.com.
Standard backups, offsite storage, failover and VM replicas, cloud storage, and more are handled easily by Veeam.
The application aware backups make restoring files, settings, and whole VMs a breeze. The change block tracking option for restoration means that a large VM can be easily restored much faster than some other backup software which must restore the entire virtual hard drive. Review collected by and hosted on G2.com.
An application performance management solution that monitors every line of code to help resolve application issues, make user experience improvements, and monitor application
Overall UI Experience is good.
1) APM Agent Installation.
2) Building and Integrating Custom Extensions.
3) Custom Dashboards.
4) Metric Browser for Trend review.
6) Organized Documentation
7) Microservices monitoring capability
8) AppDynamics APIs
9) Scheduling Reports.
10) Export Application. Review collected by and hosted on G2.com.
1) Controller Functional Errors & Bugs.
2) SLA for Support Ticket is not up to the mark for issue resolution.
3) Recent Agent monitoring issues. (Agent issues).
4) License cost vs Monitoring Capability.
5) Sometimes Need Customization for Monitoring applications (depending on framework)
6) AppDynamics Exceptions populate along with Application exceptions.
7) Business Transaction detections issues. (Same version of Agent works well in Non-Prod, while sometimes does not yield the same output in Production.)
8) Limitations to capture snapshots and Full call graphs during Application issues. Review collected by and hosted on G2.com.
1) Application Uptime.
2) Application Exceptions.
3) Identifying Application slowness.
4) Custom Dashboard for Application Support and Business.
6) Database Monitoring.
9) Capacity planning and Management. Review collected by and hosted on G2.com.
Sumo Logic enables enterprises to build analytical power that transforms daily operations into intelligent business decisions
SumoLogic is a cloudbased software to automate analysis work and automated data collection so that we can ensure we receive the required information and provide our clients with a quality and enhanced application experience. In addition to being skilled to fix any inconvenience or concern in real-time, we should also provide a robust and secure safety framework with tools and functions to track and speed up the delivery of advanced applications. Review collected by and hosted on G2.com.
We have had satisfactory experience, but the interface is somewhat sluggish and inadequate as compared to the other platforms we introduce but have not achieved the results, which is why we choose SumoLogic. Review collected by and hosted on G2.com.
It is ideal for data collection and searching without too many problems in a simpler and quicker way. It helps you to access and examine the documents in real-time. Review collected by and hosted on G2.com.
To centrally locate all our programmes, we use SumoLogic to obtain information from the other part of our system we introduce. This helps us to provide service to our customers that enhances customer experience. This is the best way to explore records in groups of computers. Our team also investigates the root sources of the issues. Review collected by and hosted on G2.com.
This software rich of features, simple to use as really well documented, and the most important is help to avoid from major loss if something about to happen with our database, we can configure to get alert from an email or SMS before it's get high latency or slowdowns, also give an accurate solution for critical problem before it effected to our customer. By using this application i can able to track the http post validate calls and other required calls on per page.i can able to check the user sessions and time spent on application and on which page or product they liked for spending time on before purchase. Review collected by and hosted on G2.com.
Some concerns with the lack of help and information page on some services. Would be helpful if you offer chat support especially with the overwhelming services that you offer. It would be interesting if I can see events on the timeline of the session, so that I can easily understand which section of the session is important. I mean it will help me to save time by eliminating the need of watching entire video. I can only be shown important segments of that particular section and it would be great if system feedback on where the user's are mostly leaving the site on a particular page. Review collected by and hosted on G2.com.
great product to use for your business. very good information in user session reply. excellent Review collected by and hosted on G2.com.
I have realized that I can better test my web application. It has helped me in marketing and in conversion of my nurture funnel. We can also track third party API calls from the application I guess. Other than that it looks super good. Review collected by and hosted on G2.com.
Logz.io is a cloud observability platform that enables engineers to use the best open-source monitoring tools in the market without the complexity of operating and managing th
Raygun keeps a watchful eye on your web and mobile applications applications and tells you when problems arise. Add Raygun to your code in minutes for Bug Tracking and you’ll
It's easy to do an initial setup, with additional features available with some additional configuration.
Raygun makes it easy to analyze performance, and to understand how users use my software - like a Google Analytics light combined with error reporting.
I mostly use the Crash Reporting and the User-tracking features. It's increadibly useful to be notified about an error and then have the option to contact all effected users before they contact me. Makes it very professional. I can also see everything in the users session - and is therefore able to recreate the error fully in development. Review collected by and hosted on G2.com.
I do think that it would be nice to have more options available for notifications. But that's probably mainly because I use email notifications. I could connect Raygun to pagerduty or something to have more options.
There are many integrations available, but I would like to have more features in some of them. Example: the integration with Azure DevOps is nice, it can help you create bugs from error reports in Raygun. But the synk is one way - it would be nice to have Raygun pull information back from the issue (like when it is resolved, and what release it is fixed in).
The pricing is fair, but a bit hard to estimate and understand. I can see that it makes sense though, I pay for things that increases cost for Raygun. Review collected by and hosted on G2.com.
I'm using Raygun to detect craches and errors in my applications, and to be able to act on those in an efficient way. Review collected by and hosted on G2.com.
It is integrated with kms so you can secure a parameter such as api key or passwords instead of having them unsecure in the function or as a environment variable to the function. It is also versioned if something change we can check the changes Review collected by and hosted on G2.com.
Default key for kms should not be a option as it is not secure. Anybody or a function with parameter store access can dump the secured entries if you dont have separate kms keys with separate access Review collected by and hosted on G2.com.
This is something you should use if you use serverless functions that needs to access keys and passwords Review collected by and hosted on G2.com.
Have password and sensative api keys outside of code or environment variables, basically a secure store for the code Review collected by and hosted on G2.com.