IT service management (ITSM) software provides businesses with an internal ticketing system for IT service requests. These systems offer a portal for employees to submit IT issues and then create a ticket that is automatically routed to the proper IT support staff member. Users and managers can track the progress of the IT support inquiries from start to resolution for total transparency. Instead of email inboxes, ticketing systems are much better for centralizing and organizing IT requests to ensure that no issues go unresolved. ITSM products can also do asset management for tracking hardware and software, and change management which assists in unifying updates or implementing new devices. ITSM solutions are similar in functionality software, but solely focus on internal requests, while help desk tickets external customer inquiries. Enterprise IT management suites may also provide ITSM functionality as a feature.