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Zultys

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30 reviews
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Average star rating
4.0
Serving customers since
2006
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Zultys Integrated Contact Center

30 reviews

Zultys Integrated Contact Center (ICC) is a comprehensive solution designed to optimize contact center operations by efficiently managing high volumes of customer interactions. Available as both web-based and desktop applications, ICC offers a suite of features aimed at streamlining processes and enhancing the customer experience. It caters to customer service departments of varying sizes and call volumes, providing tools to improve productivity and effectiveness. Key Features and Functionality: - Advanced Call Routing: ICC intelligently processes incoming calls based on preset rules and real-time conditions, ensuring customers are connected to the most appropriate agent. - Unified Communications Integration: Seamlessly integrated with Zultys Advanced Communicator (ZAC), ICC enables instant messaging, group chats, audio conferencing, and presence status monitoring within a single interface. - Multichannel Support: The system manages various customer interactions, including voice calls, web chats, and voicemails, prioritizing them to be addressed in the order received. - Call Recording: Offers both full-time and on-demand recording capabilities, with options to pause recordings during sensitive information exchanges to maintain customer privacy. - Real-Time Monitoring and Reporting: Features like SuperView and Wallboard provide managers with real-time statistics and customizable views of contact center activities, accessible via web browsers on multiple devices. - CRM Integration: Built on open standards, ICC integrates with third-party applications such as Salesforce.com and Microsoft Outlook, facilitating streamlined workflows and enhanced customer relationship management. Primary Value and Solutions Provided: Zultys ICC addresses the challenges of managing high call volumes and diverse customer interactions by offering a unified platform that enhances operational efficiency and customer satisfaction. Its intelligent call routing ensures customers are promptly connected to the appropriate agents, reducing wait times and improving service quality. The integration with ZAC fosters seamless internal communication and collaboration, enabling teams to work cohesively regardless of their physical location. Multichannel support allows businesses to meet customers on their preferred platforms, enhancing engagement and loyalty. Real-time monitoring and comprehensive reporting equip managers with the insights needed to make informed decisions and continuously improve contact center performance. Overall, Zultys ICC provides a scalable and flexible solution that adapts to the evolving needs of modern contact centers.

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Zultys Reviews

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Star Rating
15
9
5
0
1
EL
Edgar L.
Oceanica de Seguros C.A
04/28/2019
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Verified Current User
Review source: G2 invite
Incentivized Review

Calls in your hands, by a digitel phone

In search of facilitating the work of reception of calls through a softphone, in the important positions like reception of calls and senior executives of the company, we find the most advanced tool of the zultys brand series, having a central zultys the calls became the listed ones because it helps to answer the calls more easily, thanks to their association of integration with the operating system of the machine is interesting that you can manage the way you want. As well as the characteristics of any telephone, such as transferring calls, conducting conferences. The logs system is also important and this tool shows a call history
YP
Yeremy P.
Seguros Pirámide, C.A.
04/24/2019
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Verified Current User
Review source: G2 invite
Incentivized Review

Good tool for calls

Mxie by Zultys, is an excellent tool for handling calls as a solution for a call center or a service center that involves receiving or making calls. It has a good distribution in terms of the facilities it offers, address book, search for any contact easily and quickly that is registered in the telephone center associated with the application, you can make calls in conference, fax, voice messages , instant messages, association to different devices, VoIP phones, or diadems for calls, any type of headphones with integrated microphone. At the operational level, associate the active user with a specific pool to receive or make calls, thus having several groups according to the type of incoming call associated with the same internal number, using the same label or different labels as required. Supervisory mode very complete, in this way for a supervisor type user, follow up on all the calls of the operators associated to the service, information of received, lost, waiting calls, etc., additional to this intervening in the calls or just listening to the calls in course, in the same way can be associated to a wallboard by means of which the statistics of all the service center can be taken.
GR
Gabriel R.
Servicios ALO 24 C.A
04/12/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

calls by zultys digital technology

In the search for a digital telephone tool that is allowed to connect to a power station that contains support for the 24 hours available. The Zultys MXIE solution was found, allows you to connect remotely to a central office and simulates the connection of a telephone extension that allows you to serve as a receiver of calls to execute telephone calls. The tool gives you the option of associating in different ways, in my administration I execute the tool as: internal associate, so that it associates the numbering keys through the screen and to be able to execute the call through a microphone connected to the PC

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HQ Location:
Sunnyvale, CA

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@Zultys_Inc

What is Zultys?

Zultys Inc is a company that specializes in innovative communication solutions for businesses. Founded in 2001, Zultys offers an all-in-one Unified Communications platform that is designed to enhance collaboration and efficiency. The company provides IP phone systems, IP phones, faxing, voice, video, data, and mobility solutions that cater to businesses of various sizes. Their products and services are noted for their flexibility, allowing integration with existing IT infrastructure. Zultys is committed to delivering robust, scalable, and secure communication tools to improve business operations.

Details

Year Founded
2006
Website
www.zultys.com